Customer Service Project Management

Shianna Wilson-Whitehead

Big Bridge Dist., Savanna la mar P.O

Westmoreland

876-***-****(WhatsApp)

*************@*****.***

LinkedIn: Shianna Wilson-Whitehead

OVERVIEW

Outgoing and performance driven individual who possesses excellent team spirit and great communication skills. I am an active team player with analytical skills and the important ability to operate in a fast-paced and deadline driven environment.

EXPERIENCE

Conduent

Customer Service/Engagement Coord.

Handling any customer inquiries via phone/email, ensuring that customer satisfaction was always met. Also demonstrated exceptional communication skills and maintain a standard team captain role.

Complete billing related issues and make reservations as per customer requests.

As an Engagement Coordinator, I handled event planning, engagement budgeting, team activities and project management. Also, distribute awards for the different criteria and company goals met. Strategized plan to reduce attrition etc.

Itel BPO

Reservation Specialist

Provided high standard customer service to maximize customer satisfaction,

Handle 40+ calls daily in a fast-paced team environment. Developed and maintain client loyalty and satisfaction through effective first call resolution.

Providing assistance with bookings, hotels, flights of cruise. Helping with special request and other queries.

Charela Inn

Front desk/Customer service Rep

Handle bookings and special request. Welcome guest with a friendly and warm smile while preparing them for check in and out along with other request.

Assist with reservation, answering guest queries and being there as there first point of contact.

EDUCATION

Frome Technical High School

2008- 2013

High School Leaving Certificate.

8 CXC with grades 2 and 3 range

Sandal Whitehouse

2014-2014

Vocational Training

A Certificate of complication was given.

OTHER EXPERIENCES/SKILLS

Chef experience ( Pastry and Cook)

Supervisory Management (other experience)

Room Service Agent (other experience)

Dining/Bar Catering ((other experience)

Microsoft office (Expert Level)

Team Building/Project Management (Intermediate)

Multitasking/Problem Solving (Expert level)

Creative Writing/ Graphic Design (Expert Level

REFERENCE Available upon request

Contact this candidate