Real Estate Customer Service

Dilber Hernandez

[*** **st west new york NJ *****] [551-***-****] [*****************@*****.***]

Professional Summary

Dedicated and versatile professional with a strong background across mechanical repair, customer service, pool safety, print production, and real estate. Known for being a fast learner, reliable team player, and skilled multi-tasker with hands-on experience in both technical and client-facing roles. Work Experience

Part-Time Real Estate Agent

Stunning NJ Homes – Peter Boutros New Jersey [Year–Present]

● Assist clients in buying, selling, and renting residential properties.

● Guide clients through the real estate transaction process and communicate effectively to address questions and concerns.

● Market listings through various platforms and attend showings/open houses.

● Licensed real estate agent in New Jersey.

Press Assistant / Stock Operator / Digital Press Operator Beau Label LLC New Jersey Age 19–Present

● Initially responsible for prepping materials for pressmen in a fast-paced print shop environment.

● Promoted to stock handling and later trained in operating both traditional and digital press machines.

● Maintain print quality, troubleshoot machine errors, and ensure efficient workflow. Crew Member

McDonald's New Jersey Age 18–19

● Handled customer service, food preparation, and cash register operations.

● Gained experience in managing customer concerns and performing money transactions accurately.

● Worked efficiently as part of a fast-paced team. Lifeguard & Pool Maintenance Technician

Pleasure Pool and Spa Management New Jersey Age 17–18

● Monitored pool area to ensure guest safety and compliance with pool rules. 2

● CPR and First Aid certified; responded quickly and effectively to emergencies.

● Performed daily maintenance, water testing, and kept pool area clean and safe. Auto Mechanic Apprentice

J&R Auto Diagnostic & General Repair LLC New Jersey Age 16–17

● Assisted lead mechanics with vehicle diagnostics and repairs.

● Performed oil changes, brake work, and basic maintenance services.

● Gained foundational knowledge of automotive repair and customer interaction. Certifications

● Licensed Real Estate Agent – New Jersey

● CPR & First Aid Certified (Issued during lifeguard employment) Skills

● Customer Service & Sales

● Mechanical Repair & Diagnostics

● Print & Digital Press Operations

● Pool Safety & Maintenance

● Cash Handling & POS Systems

● Teamwork & Communication

● Bilingual

● Fast Learner & Adaptable

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