Compassionate healthcare and client service professional

Toni-Anne

Stellato-Merle

Email: ********@*****.***

Phone: 631-***-****

Location: Bohemia, NY

LinkedIn:

linkedin.com/in/toni-anne-stellato-0522b52

• Health & Wellness Education

• Client Advocacy & Support

• Trauma-Informed Communication

• Crisis Management

• Care Coordination

• Active Listening & Empathy

• Insurance Navigation

• Social Media Management

• Team Collaboration &

Communication

St. Joseph’s University, New York

Bachelor of Science

– Human Services, Community

Health

- Focus: Community Health

Education, Human Services

Delivery

- Holistic Health & Wellness

Coaching Certificate (In Progress)

- Institute for Integrative Nutrition —

Expected July 2025

Compassionate healthcare and client service professional with 15+ years of experience across wellness, insurance, and emergency care settings. Skilled in patient advocacy, trauma-informed communication, and holistic health support. Currently pursuing certification in holistic wellness coaching to expand impact in preventive and integrative care.

PROFESSIONAL EXPERIENCE

Customer Experience Coordinator

Veterinary Emergency Group – Commack, NY

Mar 2023 – May 2025

As the first point of contact for pet owners during emergency visits, Toni-Anne ensures a calm, supportive experience by guiding families through emotional and urgent care situations. She facilitates smooth communication between clients and veterinary staff, coordinates treatment updates, and applies trauma-informed communication techniques to help people feel seen and supported during moments of crisis.

Veterinary Receptionist

Veterinary Practice Partners – Patchogue, NY

Jul 2022 – Mar 2023

Scheduled appointments and triaged urgent calls with precision and empathy, ensuring timely care for clients in distress. Provided steady support during emotionally difficult decisions, maintaining a balance of professionalism and compassion throughout each interaction.

Veterinary Assistant & Social Media Manager

Mt. Sinai Animal Hospital – Mount Sinai, NY

Jun 2017 – Jul 2022

In this dual role, Toni-Anne assisted with clinical care and client communication, ensuring pets and their families received high-quality, compassionate service. She educated pet owners on follow-up care, maintained accurate patient records, and served as the clinic’s voice online, growing community engagement through thoughtful content that emphasized wellness and preventive care.

Associate Account Representative

Amica Insurance – Hauppauge, NY

Oct 2016 – Jun 2017

Provided personalized guidance to clients navigating insurance options, helping them understand their policies and feel confident in their coverage. Toni-Anne consistently built trust with clients through clear communication and empathetic service, especially during claims-related

Claims Adjuster / Licensed Insurance Broker

Allstate – Hauppauge, NY

Jan 2015 – Aug 2016

Handled full-cycle auto insurance claims, leading investigations and advocating for fair, timely resolutions. Toni-Anne ensured clients understood every step of the process and provided continuous support through challenging circumstances.

New Business Account Executive

The Clausen Agency, Inc. – Long Island, NY

Sep 2009 – May 2014

Led client onboarding for new business accounts, tailoring insurance solutions to fit family and lifestyle needs. She also participated in hiring and training support staff, fostering a culture of service and accountability.

*Additional roles prior to 2009 available upon request.*

PERSONAL INFO

SKILLS

EDUCATION

CERTIFICATIONS

Contact this candidate