Customer Service Associate
Resume:
Purificacion Tercenio
Daly City, CA *****
***********@*****.***
Professional Summary
Experienced customer service professional bringing years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about company's standards and regulations. Well-qualified customer service associate proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
Accomplishments
Achieved positive result by completing projects with accuracy and efficiency. Achieved [Result] through effectively helping with [Task]. Skills
Workload Delegation
Customer Experience
Critical Thinking
Document Generation
Logistics Strategies
Work Assignments
POS Transactions
Client Relations
Punctual and Dependable
Inventory Records
Training and Leadership
Items Inspection
Inventory Accuracy
Shipping Procedures
Stockroom Rotation
Material Handling
Customer Service
Large Order Fulfillment
Safety Monitoring and Management
Communications
Inventory Management Procedures
Cost Control
Work History
April 2022 - August 2023
Nordstrom - San Francisco, CA
Logistics Associate
Monitored inbound and outbound freight operations to establish timely delivery of packages.
Conducted investigations to resolve issues related to logistics and cargo movements. Developed strategies to optimize utilization of available resources. Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste. Built and established relationships with staff a
Strategized best methods and tactics for efficient storage and handling of materials. November 2021 - January 2022
USPS - Daly City, CA
PSE Mail Processing Clerk
Used automated mail processing equipment to sort and collate mail. Proved successful working within tight deadlines and a fast-paced environment. Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
November 2014 - February 2020
Barneys New York - San Francisco, CA
Sales Support Asssociate
Received and organized vendors samples for use by sales team. Inventory Control. Conduct cycle count to make the stock inventory is accurate . Received and process the shipment n a timely manner. Organize the stockroom To support plans and initiatives to improve merchandise storage. Assisted customers with sales needs such as inventory and shipping questions. Interact with vendors concerning stocks, pricing and PO. Assist in fulfilling and packing customer orders for shipping.
October 2003 - August 2014
Bed Bath & Beyond - Colma, Ca
Receiving Associate
Unloaded pallets and deliveries and organized products . Conducted research to address shipping errors and packaging mistakes. Organized storage areas to optimize materials movements and minimize labor hours. Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
Maintained tidy, organized and safe work area to comply with cleanliness standards. Cashiering assistance, gift packaging .
April 2003 - October 2007
Office Depot Inc - Daly City, CA
Customer Service Associate ( Copy & Print )
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.
Informed customers about special promotions and provided detailed information for various products.
Responded to customer calls and emails to answer questions about products and services.
Provided product and service recommendations to guide customers on products to meet varying needs.
Utilized internal software and tools to meet customer needs and resolved issues promptly.
Increased revenue by cross-selling and upselling products and services. Delivered prompt service to prioritize customer needs. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes. March 2000 - April 2003
The Children's Place - San Francisco, CA
Co Manager /Assistant Manager
Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed strategy to increase sales and drive profits. Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Made hiring recommendations to increase company's productivity and profitability with quality workers.
Monitored security to protect employees, customers and property. Evaluated employee performance and conveyed constructive feedback to improve skills.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
July 1995 - March 2000
The Athlete's Foot - Daly City, CA / Cupertino, Ca Store Manager
Managed inventory control, cash control, and store opening and closing procedures. Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures. Rotated merchandise and displays to feature new products and promotions. Assisted with hiring, training and mentoring new staff members. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
March 1988
University of Luzon Philippines
Bachelor of Science Education
Awarded [Award Name]
[Scholarship Name] Scholarship Recipient
Relevant Coursework: [Subject] & [Subject]
April 1984
Philippine School of Business Administration Manila, Philippines Bachelor of Science Accounting
Jefferson School Daly City, CA
Basic Computer
Languages
English
Tagalog
Certifications
certificate of core Excellence at Barneys. Being successive emloyee of the month. Hazmat certified.
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