Customer Service Technical Support
Resume:
KAYNATH SHAIKH
(Pronouns – She/Her)
S U M M A R Y
Dedicated and adaptable professional with a proactive attitude and quick learning ability. Strong work ethic, effective communication, and exceptional interpersonal skills. Motivated to contribute to a dynamic team and embrace new challenges. Experienced in fast-paced environments, adept at handling last-minute changes, and thriving under pressure while consistently delivering high-quality work. E X P E R I E N C E
Childcare Teacher (Infants to Age 3)
Early Education Enrichment Academy (Sep 2024- Apr 2025)
• Supervise and ensure the safety of children at all times
• Plan and lead age-appropriate educational and play activities
• Support children’s emotional, social, and developmental growth
• Maintain a clean, organized, and engaging classroom environment
• Communicate daily with parents about progress and concerns
• Encourage positive behavior and guide social skills
• Assist with routines like meals, toileting, and naptime
• Collaborate with other staff to ensure consistent learning experience
• Follow health, safety, and emergency procedures
• Observe and document developmental milestones
Advisor II, Technical Support (Paid Full-Time)
Concentrix Peterborough, Ontario June 2022 - January 2023
• Greet customers professionally and courteously. Assist users with the client's technical products/services; resolve questions and issues.
• Troubleshoot technical issues, including hardware, software, and networking.
• Escalate technical issues and follow up as needed.
• Solve unstructured problems using conceptual thinking.
• Serve as a resource for other support staff.
• Ensure service meets contractual KPIs.
• Listen to customer needs, show empathy, and build rapport.
• Participate in activities to improve customer satisfaction and business performance.
• Log all calls and complete case notes in the database. Shift In-charge (Paid Part-Time)
Popeyes Louisiana Kitchen Peterborough, Ontario May 2021 - June 2022
• Provide excellent customer service for refunds and purchases.
• Educate customers on special pricing and offerings.
• Stay informed on promotions, refund guidelines, and security practices.
• Upsell products to meet customer needs and boost sales.
• Train new hires on procedures and policies.
Sr. HR Executive – Recruitment (Paid Full-Time)
Radius Global Solutions Mumbai, India June 2019 - April 2021
• Drive employee referrals through incentive schemes and attractive payout plans. C O N T A C T
************@*****.***
Houston, TX 77067
S K I L L S
• Troubleshooting hardware,
Software, & Network issues
• Problem-Solving & Critical Thinking
• Build Strong Interpersonal Relations
• Teamwork & Collaboration
• Organizational skills & Attention to
detail
• Customer Service
• Office Management
• Verbal & Written Communication
• Meticulous, Disciplined, & Punctual
• Resilient with a go-getter attitude
• Proficiency with Excel, Word,
PowerPoint, & E-mail platforms
• Recruitment & Bulk hiring
• Negotiation
E D U C A T I O N
Pursuing Medical Billing & Coding
Certification (Online Course)
University Of Houston
Jan 2025 - Jan 2026
Post Graduate Diploma
Global Business Management
Fleming College, Peterborough, ON
April 2022
Bachelor of Commerce
University of Mumbai, Mumbai, India
October 2015
C E R T I F I C A T I O N S
• LinkedIn Learning Certificate of
Completion for Business Ethics.
• Search for potential profiles on various online job portals.
• Consistently follow up on employee referrals to identify potential candidates.
• Screen and interview candidates.
• Coordinate with hiring managers and stakeholders to determine hiring needs and priorities.
• Compile reports highlighting candidate pipeline and hiring information.
• Assist in bulk hiring, leadership hiring, and employee engagement activities.
• Ensure smooth onboarding of new hires.
Cabin Crew/Flight Attendant (Paid Full-Time)
Jet Airways, India, Pvt. Ltd. Bengaluru, India August 2017 - June 2019
• Conducted pre-flight duties, safety equipment, and security checks.
• Managed in-flight mechanical and medical emergencies per standards.
• Operated on both domestic and international routes.
• Created memorable experiences for passengers to make them feel special and welcomed.
• Handled and resolved customer issues patiently, ensuring satisfaction throughout the flight and after landing.
• Attended training in customer service, conflict resolution, aviation security, first-aid, and safety procedures.
• Instructed passengers on safety and emergency procedures.
• Managed in-flight and post-flight documentation. Asst. Centre Manager (Paid Full-Time)
iDirect >>> iT Education Mumbai, India July 2012 - June 2017
• Counseled students on IT courses like Hardware, MSCIT, Accounting Software, and AutoCAD; handled admissions and fee formalities.
• Made cold calls to generate admission leads.
• Managed a team of 2 to 3 executives after promotion to Assistant Centre Manager.
• Coordinated appointments, meetings, and organized college seminars.
• Served as the point of contact for vendors, students, and staff.
• Handled office tasks, filing, seminar presentations, and issuance of student IDs, certificates, and other administrative tasks.
• Managed inventory to ensure supplies were in stock and within budget. W E B S I T E S, P O R T F O L I O S, P R O F I L E S
• https://www.linkedin.com/in/kaynath-shaikh/
R E F E R E N C E S
References available upon request.
• LinkedIn Learning Certificate of
Completion for Excel Essential
Training.
• LinkedIn Learning Certificate of
Completion for Project
Management Foundations.
• LinkedIn Learning Certificate of
Completion for Google Ads
Essential Training.
A C C O M P L I S H M E N T S
• Won “First Place Business Bell
Applied Project Team Award” for
Café Serenity, a deaf employee
hiring concept.
• Received academic achievement
letters from Fleming College for
exceptional performance across all
four semesters (January 2021 – April
2022).
• Increased hiring from 5% to 30%
through referrals and alternative
channels.
• Managed bulk hiring for new clients
via referrals and alternate channels.
• Completed 3-month training in First
Aid, Aviation Security, Dangerous
Goods, In-flight Services, and
Grooming with high grades.
• Awarded “Most Helpful” and “Most
Active” at Jet Airways training.
Contact this candidate