Customer Service Representative/Insurance Agent
Resume:
Diana Pittman
Everett, WA *****
******@*****.***
Professional Summary
Seasoned Customer Service Specialist with 15 years of experience in client support, seeking a Customer Service or Sales position. Proficient in resolving technical issues, managing insurance information, and training new representatives. Demonstrated ability to provide exceptional support across telecommunications and insurance sectors. Work Experience
Next Level Video Games, Data Entry Specialist/Sales May 2025-present
• Review, sort, process and input unprocessed inventory.
• Review and assess product based on pre-existing criteria.
• Enter the product condition and quantity into the stores database. PacificNWChristmasLights.com, Promotor/Public Relations September-December 2012-present
• Manage communication to holiday display owners to determine their yearly status.
• Document displays in various forms of media onto social media platforms.
• Encourage partnerships with displays for cross promotion via yard signs and social media.
• Promoted our project to visitors and display owners alike by providing our contact information and online presence in the form of business cards.
National General Lender Services-Everett, WA, Client Support Representative April 2021 to December 2023
• Verified property insurance details and ensured timely payment of balances due by navigating multiple company systems and insurance websites.
• Coordinated with insurance agents and carriers to maintain accurate records and facilitate information accuracy.
• Assisted in the training of new representatives, imparting knowledge of internal processes and systems. National General Lender Services-Everett, WA, Customer Support Representative October 2018 to March 2021
• Addressed inquiries from various stakeholders, including agents, carriers, and borrowers, ensuring clear communication and resolution of questions related to insurance policies and documentation.
• Supplied accurate and detailed property insurance information upon request, facilitating informed decision-making for callers.
• Contributed to customer satisfaction by providing timely and reliable support, thereby enhancing the overall service experience. AT&T-Bothell, WA, Customer Service Specialist / Ticket Resolution Specialist August 2006 to February 2017
• Addressed customer inquiries and resolved technical issues related to mobile devices, ensuring high levels of customer satisfaction.
• Generated and tracked network tickets, diligently following up on escalations to expedite issue resolution.
• Completed several customer service training programs and obtained numerous internal certifications, enhancing support proficiency.
• Commonly de-escalated callers successfully as needed. Skills
• Good Listener and Team Player
• Willingness to Learn New Skills and Information
• Hard Worker
• Technology Savvy, Mac and Windows OS proficiency, MS Office Products, and Mobile Phone Operating Systems, Both Apple and Android.
• 15+ Years of Providing Excellent Customer Service Experience
• Punctual
Certifications and Licenses
• Property & Casualty License
• Insurance Producer License
Education
• Bachelors in Child Studies
• Central Washington University, Ellensburg, WA
• September 2000 to June 2005
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