Project Manager Customer Service

KEVIN PAUL MUSSER

Dubuque, Iowa *****

***********@*****.*** 312-***-**** linkedin.com/in/kevinpaulmusser Project management professional with extensive experience managing global IT operations and services. Excellent team leadership and communication skills, resource management capabilities and customer service focused. Consistently obtain high performance through strong project management, strategic roadmap planning, business process improvements and customer service abilities. SKILLS

Project Management Customer Service Excellence Mainframe Computing PMP Lean Six Sigma Agile SAP Oracle Process Improvement Infrastructure Mainframe CPG Network Multimedia Entertainment Aviation Financial Data Center M&A MS Project SharePoint MS Teams NetScaler Slack MS Office MS OneDrive ServiceNow O365 MS Intune MS Autopilot VDI EXPERIENCE

Northern Trust Bank, Chicago, IL (remote position) 03/2023 – 02/2025 Senior Project Manager – Digital Technology Transformation

• VDI Transformation – Migrated 18k VDI hosts across 4 Data Centers in the USA and UK that had a $3MM+ budget. Replacing unsupported hardware with an as-a-service on-prem VDI solution and reducing the Nutanix license costs through cluster consolidation.

• SharePoint Migration – Led the end-to-end migration of SharePoint from on-premises to Microsoft 365 cloud platform. Delivered the project on time and within budget despite aggressive constraints. Provided structure, leadership, and accountability to cross-functional teams to ensure a smooth transition and minimal disruption to business operations.

• O365 Backups – Migrated from local storage to Cohesity’s cloud platform, improving data security, scalability, and data recovery while reducing reliance on platform infrastructure.

• Intune and Autopilot – Implemented Microsoft Intune and Autopilot across all regions globally. Streamlined device management and enhanced deployment efficiency. Ensured compliance with security standards and improve user onboarding experiences.

• NetScaler to Zscaler migration enhancing cloud security and optimizing web traffic to ensure seamless user access and compliance with banking standards Grant Thornton, Milwaukee, WI (remote position) 01/2022 – 11/2022 Accounting and Advisory – IT Technology Transformation Senior Project Manager - Advisory IT Digital Transformation practice

• Consulting Project Manager within Grant Thornton’s Transformation group

• Worked with Depository Trust & Clearing Corporation (DTCC) to update their on-prem Data Warehouse to make it compliant.

• Developed plan to migrate on-Prem Data Warehouse to cloud. NORC at the University of Chicago, Chicago, IL (remote position) 07/2021 – 01/2022 Social research organization HQ at University of Chicago Senior Project Manager

• Manage projects to bring Transport Layer Security (TLS) protocol up to date

• Manage their WFH efforts that enable NORC to continue to have over 1k employees WFH. KEVIN PAUL MUSSER 312-***-**** ***********@*****.*** Page 2 CVS Healthcare, Chicago, IL (remote position) 03/2021 – 07/2021 Health Solutions Company

Senior Project Manager

• Managed Agile projects update their internal processes and their mail order pharmacy ordering system which increased efficiency by 15%.

IBM - International Business Machines, Armonk, NY (remote position) 06/2011 – 11/2020 Multinational technology and consulting corporation Senior Global Project Manager

Closely managed and monitored parallel client projects for Delta Air Lines, Manpower, Walt Disney Company, Hertz, Viewpointe, KPMG, Ace/Chubb Insurance, CA-MMIS, Thomson Reuters, Refinativ and WPP Group

Delta Air Lines – Global airline headquartered in USA:

• Drove a $10MM+ budget and 100-resource global project team to consolidate 12 mainframe computers to four. Coordinated with multiple departments and program owners to ensure transparency on how operations would be impacted. This resulted in increased efficacy and a savings of over $3MM for Delta.

• Managed an SAP upgrade and deployed Opnet in a mainframe environment. Gained efficiency in application and network utilization by driving savings in technology hardware. The Walt Disney Company – American multinational entertainment and mass media company:

• Managed PMO project to track possible new project solutions. Managed 10-member global team with over $25MM+ budget.

ManpowerGroup – Global leader in workforce solutions:

• Managed a 30-member, global team that transitioned the compliance from Argentina to India and validated gaps in the transition process, updated process and procedures of the processes. As part of this project, I discovered that IBM was non-compliant in 12 different areas and brought them into compliance. Updated processes and procedures used by the various teams to prevent reoccurrence.

• Fixed migration issues. 35-member global team and over $18M budget. IBM was migrating the ManpowerGroup to a new Data Center. Discovered servers were overheating due to overcrowding. Led a team to install new racks and completely rewired the servers and racks in less than one month to meet DC deadline.

The Hertz Corporation – International auto rental company:

• Managed a suite of Oracle OBIEE and Hyperion projects to interrogate the client’s ability to receive bill payments, place purchase orders, and utilize web-based analytics for both ERC and CRM applications. Oversaw a global team of 25 and managed a $2M+ budget.

• Directed a CyberArk implementation to improve privileged access security across data center environments. Led cross-functional coordination between InfoSec, infrastructure, and application teams to vault high-risk service accounts and ensure alignment with corporate audit policies.

• Completed expedited installation of a DS8800 storage device, resolving critical TKLM encryption issues to deliver the project on time and under budget. Led a 25-member global team and managed over $5MM in infrastructure investments. WPP Group – World’s Largest Advertising & Marketing Services Company

• Stepped in to recover two critical data center projects tied to WPP’s post-acquisition IT consolidation efforts. Delivered both projects on time, enabling IBM to secure over $4M in at- risk revenue that depended on successful infrastructure integration following M&A activity. KEVIN PAUL MUSSER 312-***-**** ***********@*****.*** Page 3 Thomson Reuters/Refinitiv – Global Financial Data & Media Provider (M&A Transition Program)

• Supported post-acquisition onboarding and infrastructure integration for multiple companies acquired by Thomson Reuters and Refinitiv, including Scivantage and AlphaDesk.

• Remediated issues and upgraded Veritas Enterprise Vault from v11.0.1 to v12.4 to assist with the clients Regulatory Compliance

• Collaborated with cross-functional teams to stabilize environments and streamline infrastructure operations during complex M&A transitions. Viewpointe – Cloud-Based Payment and Governance Solutions Provider:

• Completed five SRM related projects for Delivery and OnPointe (Viewpoint’s governance solution). Completed HIG messaging projects. Managed 35-member global team and over

$5MM budget

• Oversaw virtual machine migrations and platform upgrades for multiple financial institutions, including BMO Harris, ensuring minimal downtime and compliance with financial services regulations.

• Led a comprehensive Identity and Access Management (IAM) project to centralize and streamline user account controls across banking client platforms. KPMG –Big Four Professional Services cFirm:

• Led the successful deployment of 54 Cisco 4500 switches at KPMG’s NYC HQ, completing the

$12M initiative ahead of schedule and under budget; managed an 80-member global team.

• Supported firm’s CISO implementing new enterprise security policies across critical systems.

• Delivered high-impact executive briefings and provided direct oversight of PMO operations Ace/Chubb – Global Property & Casualty Insurer:

• Supported the IT integration during the Ace–Chubb merger, focusing on infrastructure consolidation and environment expansion.

• Upgraded 600+ ESXi hosts to version 6.x and migrated them to a unified cloud environment to support the merged enterprise.

• Led major data center migrations, including relocating the Dallas data center into IBM infrastructure as part of the post-merger consolidation strategy.

• Oversaw a VMware v5.5 upgrade across North America and contributed to a big data initiative that enabled the newly merged entity to analyze and optimize its expanded infrastructure. CA-MMIS – California Department of Health Medicaid Management Information System (MMIS):

• Led a $3M enterprise antivirus migration and oversaw cross-functional delivery across the state health network.

• Recovered a stalled Solaris installation project by resetting expectations and re-aligning teams, successfully delivering under a $5M budget with a 25-member team. EDUCATION

Bachelor of Arts (BA Degree), Moody Bible Institute, Chicago, IL CERTIFICATIONS / AWARDS

Six Sigma Green Belt Certification, Chicago Deming Association – Six Sigma Master’s Program Certified Manager (CM), Institute of Certified Professional Managers Project Management Professional (PMP) Candidate, Project Management Institute (PMI) Received Project Management - Delivery Excellence Award from IBM in 2014 SOFTWARE

SAP Oracle Microsoft Adobe Lotus RedHat NetApp Linux Symantec VMWare Citrix IBM Zscaler NetScaler MS Project SharePoint MS Teams NetScaler Slack MS Office MS OneDrive ServiceNow O365 MS Intune MS Autopilot VDI ServiceNow

Contact this candidate