Quality Assurance Automation Engineer

Yucel Kahraman

Quality Assurance and Test Automation Engineer

Paterson, New Jersey 973 – 873 - 1875 *************.****@*****.***

Career Summary

A skilled QA professional with 9+ years of experience in manual and automation testing across insurance, healthcare, retail, and technology sectors. Expertise includes designing test plans, executing functional and regression testing, and reducing defect leakage by up to 30%. Proficient in Selenium, Postman, JIRA, SQL, and Agile methodologies, with a strong focus on quality assurance and process improvement. Experienced in mentoring junior team members and collaborating with cross functional teams to deliver high-quality software solutions. Strong analytical and problem solving skills combined with excellent communication abilities ensure efficient testing processes and reliable results.

Key Skillsets

Testing Types: Functional Testing, Regression Testing, Smoke Testing, Sanity Testing, Integration Testing, System Testing, UAT, Cross-Browser Testing, Data Validation Testing

Testing Methodologies: Agile Scrum, Waterfall, BDD, TDD, SDLC, STLC

Automation Frameworks: Selenium WebDriver, TestNG, Cucumber

API Testing: Postman, REST Assured

Performance Testing: JMeter

CI/CD & Build Tools: Jenkins, Maven

Programming Languages: Java

Database Systems: SQL Server, Oracle, MySQL

Bug Tracking Tools: JIRA, Bugzilla

Test Management Tools: TestRail, Quality Center (QC)

Version Control: Git, GitHub, Bitbucket

Documentation Tools: Confluence, MS Excel, MS Word, MS PowerPoint

Front-End Basics: HTML, CSS, Bootstrap

IDEs: Eclipse, IntelliJ IDEA

Soft Skills: Analytical Thinking, Problem-Solving, Communication, Collaboration, Adaptability, Time Management

Professional Experiences

QA Automation Engineer State Farm Bloomington, IL April 2022 – Present

Analyze business requirements and functional specifications to develop comprehensive test plans and test cases for insurance applications.

Execute manual functional, and integration testing to validate policy management, claims processing, and billing systems.

Lead regression testing for critical claims processing workflows, reducing defect leakage to UAT by 20% via rigorous validation.

Perform cross-browser and cross-device testing to guarantee compatibility with State Farm’s customer-facing portals.

Validate data integrity by performing data validation testing on SQL Server and Oracle databases using SQL queries.

Report and track defects in JIRA, improving bug resolution time by 15% via prioritized severity classification.

Document test results, defects, and testing progress in TestRail and Confluence for audit and compliance purposes.

Support User Acceptance Testing (UAT) by coordinating with business stakeholders to ensure requirements are met.

Design and maintain reusable Selenium WebDriver scripts (Java) for critical regression test suites, ensuring minimal automation coverage where applicable.

Assist in API testing using Postman to verify integrations between State Farm’s internal systems and third-party services.

Participate in Agile Scrum ceremonies (sprint planning, stand-ups, retrospectives) to align testing efforts with development cycles.

Contribute to CI/CD pipelines by executing scheduled test runs via Jenkins and analyzing automation reports.

Enhance test efficiency by leveraging JMeter for basic performance testing on high-traffic insurance applications.

Review and update testing documentation (Confluence, Excel, MS Word, as required) to reflect changes in State Farm’s software releases.

Mentor junior QA team members on manual testing best practices and State Farm’s quality standards.

Senior Test Engineer Blue Cross Blue Shield Chicago, IL Sep 2020 – Mar 2022

Led requirement analysis sessions with business teams to define test scope for insurance claims processing and member portal systems.

Designed and executed comprehensive manual test cases for functional, regression, and integration testing, covering 100% of critical healthcare enrollment workflows.

Coordinated end-to-end system testing for Medicare/Medicaid compliance updates, reducing production defects by 30% year-over-year.

Managed defect lifecycle using JIRA, prioritizing severity-based resolutions with development teams across Agile sprints.

Mentored junior QA staff on manual testing techniques and BCBS quality standards to improve team efficiency.

Validated EDI transaction data (834/837 files) via SQL queries in Oracle, ensuring 99.9% accuracy in premium billing systems.

Partnered with UAT teams to streamline member eligibility testing, reducing test cycle time by 2 weeks per release.

Maintained minimal automation scripts (Selenium/TestNG) for smoke testing of provider portal logins.

Documented test artifacts in TestRail and Confluence, achieving 100% audit readiness for HIPAA compliance reviews.

Supported CI/CD pipelines (Jenkins) for nightly regression packs, though the primary focus remained manual validation.

Advised product owners on risk mitigation during sprint planning, aligning tests with BCBS regulatory requirements.

QA Test Engineer Staples, Inc., Framingham, MA Nov 2017 – Aug 2020

Reviewed business requirements and technical specifications for Staples’ e-commerce platform (staples.com) and in-store POS systems to develop detailed test cases.

Executed end-to-end manual functional testing for product search, cart functionality, checkout flows, and promotional pricing, ensuring seamless customer experiences.

Performed regression testing for seasonal campaigns (e.g., back-to-school, Black Friday), identifying and reporting critical defects pre-launch.

Conducted integration testing between Staples’ order management system (OMS) and third-party logistics (3PL) vendors to validate inventory synchronization.

Led cross-browser and mobile testing (Chrome, Safari, iOS, Android) for responsive design, covering 95% of customer traffic scenarios.

Validated coupon/discount functionality against pricing rules, preventing revenue leakage due to miscalculations.

Logged and tracked defects in JIRA, collaborating with developers to prioritize fixes based on impact on customer journeys.

Documented test results and QA processes in Confluence, ensuring knowledge sharing across teams.

Participated in Agile ceremonies (sprint planning, retrospectives) to align testing efforts with Staples’ release cycles.

Supported UAT for B2B customers (Staples Advantage program), verifying bulk-order workflows met enterprise requirements.

Adhered to retail compliance standards (PCI-DSS for payments) during security-focused test cycles.

QA Tester DocuSign San Francisco, CA Oct 2015 – Oct 2017

Analyzed product requirements and technical specifications for DocuSign’s e-signature platform to develop comprehensive test plans and test cases.

Executed end-to-end manual functional testing of document workflows, signature processes, and user authentication to ensure seamless user experiences.

Performed regression testing for critical features such as template creation, bulk sending, and recipient roles after each software update.

Conducted integration testing between DocuSign’s API and third-party applications (Salesforce, SharePoint) to validate data synchronization.

Verified cross-browser and cross-device compatibility (Chrome, Safari, iOS, Android) to ensure consistent performance for all users.

Tested security and compliance features, including audit trails and authentication methods, to meet enterprise and regulatory standards.

Identified, logged, and tracked defects in JIRA, working closely with developers to prioritize and resolve issues efficiently.

Collaborated with UX/UI teams to validate accessibility and usability improvements for DocuSign’s web and mobile interfaces.

Participated in Agile sprint planning and daily standups to align testing efforts with development cycles.

Documented test results, defects, and QA processes in Confluence to maintain clear records and support future testing efforts.

Training and Certification

Training:

Test Automation Engineering, Intellipaat

SQL for Testers, Coursera

Mastering Manual Testing, Udemy

Software Testing Foundations: Test Preparation, Coursera

Certification:

Cyber Security Overview, 2021

Email and Messaging Safety, 2021

Password Security Basics, 2021

Intensive English Language Course at Montclair University, 2000

Academic Achievements

Bachelor of Arts in Business Administration

Anadolu University

Language

Fluent in English

Fluent in German

Native in Turkish

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