Customer Service Assistant Manager
Resume:
Roxanne Curtis
** ***** ** **** *** North Berwick ME 03906
Professional Summary
Growth-oriented professional possessing superior attention to detail and customer service. Knowledgeable in medical terminology, anatomy, physiology, and billing and coding procedures. Comfortable with processing medical insurance claims, handling rejections, and discussing issues with third parties and patient.
Education & Certification
Bryant & Stratton College- Buffalo, NY August 2017
Associate of Applied Science- Medical Reimbursement & Coding
Anatomy and Physiology, l & ll Medical Terminology
ICD Diagnostic Coding Evaluation and Management Service
Computing Skills Coding Compliance and Ethics
CPT and HCPS ll Coding Research and Writing
Seacoast Career School January 2013
Health Claim Specialist Certificate- 900 Hours
Skills Profile
Abstracting and coding of patient medical records
ICD-9, ICD-10, CPT, and HCPCS codes
Research and resolve incorrect payments, EBO rejections, and other issues
Accurately complete CMS-1500 and UB-04 forms
Audit delinquent and aging insurance claim reports
Utilize Electronic Medical Records
Microsoft Office Word, Excel
Maintain accurate patient records
Scheduling appointments using practice management software
Apply payments, adjustments, and refunds using practice management programs
Screen incoming phone calls
Payroll/ scheduling/ clerical skills/paperwork
Externship
Paragon System York Hospital- York, ME
Hospital Patient Billing Extern
Accurately processed private health information utilizing HIPAA protocol.
Reviewed claims that were rejected for inaccuracy.
Utilized CMS 1500 and UB-04 Forms.
Utilized computerized system for correcting claims.
Navigated multi-line telephone for proper direction of calls and inquiries.
Processed mail and filing of documents.
Learned how to contact different insurance companies for payments.
Work Experience
Wal-Mart, Brewer Maine 207-***-****
Customer Service, 8/2003-1/2004
Handled returns at the customer service desk
Negotiated fast and accurate handling of customers
Dead River Convenience Store Bangor Maine 207-***-****
Customer Service 7/2003-8/2003
Maintained the register area and cashed out customers on the register
Produced a clean a friendly environment for the customers
Irving Convenience Store Wells Maine 603-***-****
Manager/Assistant Manager 10/2001-7/2003
Was chosen to manage the launch and maintenance of Food Service Section.
Developed weekly schedule for 25 employees.
Completed daily deposits, inventory control, and cash deposits in excess $12,000 daily.
Created and maintained displays.
Managed staffing, hiring, and onboarding for department.
Practiced quality, consistent customer service
Contact this candidate