Customer Service Representative
Resume:
Addie Cooks
Customer Service Representative with 10 years experience
Longview, TX 75603
**************@*****.***
Professional Summary
Customer Service Representative with 10 years experience resolving customer inquiries. Passionate about building strong customer relationships, driving loyalty, and increasing customer engagement. Authorized to work in the US for any employer
Work Experience
Poshmark Manager
Wholesale Universe-Longview, TX
October 2021 to May 2025
Print orders
Pick orders
Ship orders
Take pictures of merchandise and save to drafts
Upload 20 to 60 items to Poshmark platform with price and description. Take the items and place on the shelf.
Condense shelves when the shelves get space.
Uploader/ Data entry/ Order Puller/Order shipper
Wholesale Universe-Longview, TX
September 2021 to May 2025
Pull orders and ship them.
Talk pictures of merchandise upload the product with a description and price Promote products and offer discounts to customer that has previewed and like the item. Place the newly uploaded items in the warehouse on the shelves. Condense merchandise when shelves get full.
Assembler/Production
Camfil USA-Kilgore, TX
May 2023 to June 2024
Currently working the one-Man assembly machine. Making from 600 to 1080 filters a day. At the end of the day clean the glue machine and the stand and tower for the next shift. Customer Service Agent
s4 Communications-Longview, TX
September 2021 to October 2021
Call business that have DSL and upgrade to the newer system Customer Service Representative
Raso Solutions (Vervent)-San Diego, CA
June 2021 to July 2021
TCI card representative
Intake and cleaner
Mercy Manor-Longview, TX
May 2021 to June 2021
Help keep store clean and organized. Go thru donations and if good put out if not sent to Africa. Quality Control Inspector
Wholesale Universe-Longview, TX
September 2020 to December 2020
Inspect close, shoes, toys, etc. Checking for stains, tears. If good bag to be shipped to Amazon if bad donate.
Material Handler
Merit Logistics, LLC-Longview, TX
February 2020 to March 2020
Unload trailer and down stack pallets (shut down due to Covid-19) Cashier
Goody Goody Liquor-Longview, TX
September 2019 to October 2019
Stock and check customers
Stocker
Orgill, Inc.-Kilgore, TX
March 2017 to April 2018
Stock incoming inventory with a handheld, pallet jack and a crown or Nissan forklift. Warehouse 1
Frito-Lay-Longview, TX
October 2007 to March 2017
Unload trailer using handheld and a crown stand up forklift. Pull orders then scan for accuracy then prep the bulk truck then load the new order. Rotate the warehouse. Do morning and afternoon paperwork. Sales,cashier, and stock
Armstrong McCall-Longview, TX
July 2006 to January 2008
Check customers, stock inventory, answer phones, pull orders. Sales,cashier, and stock
Sally's Beauty Suppy-Longview, TX
April 2001 to July 2006
Stock inventory, open and close store and get change and bank deposits, answer phones and pull orders, count down register.
Network operator
Network Communications, Inc.-Longview, TX
January 1997 to January 2001
Place calls either collect, calling card, or credit card. Education
12th in General Studies
Sabine High School-Gladewater, TX
August 1989 to May 1993
Skills
• Typing
• Pallet jack (10+ years)
• Inside sales (7 years)
• Order entry
• English
• Driving
• Inside sales
• Cash handling
• Communication skills
• Supervising experience
• Front desk
• Retail sales (7 years)
• RF scanner (10+ years)
• Data entry (1 year)
• Cash register
• Manufacturing
• Organizational skills (3 years)
• Forklift
• Customer service (10+ years)
• Computer skills (1 year)
• Customer service
• Retail sales
• Cash handling (7 years)
• Computer skills
• Warehouse experience
• Leadership
• Quality control
• Order picking (10+ years)
• Distribution center
• Filing (5 years)
• Assembly
• Materials handling (10+ years)
• Scheduling
• Order entry (7 years)
• Typing (10+ years)
Certifications and Licenses
Driver's License
April 1989 to April 2034
Pallet Jack Certification
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