Customer Service Representative
Resume:
Brandon Ledezma
Goal Oriented Associate
Goshen, IN 46526
**********@************.*******.***
I am passionate about collaborating with customers to provide exceptional service and tailored solutions that meet their needs. Driven by my ambitious goals, I am dedicated to going the extra mile to achieve them. I excel as an attentive listener and effective communicator, making complex technology and software concepts easy to grasp. Can do this Remote or In person. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ITR Concession Company LLC (Indiana Toll Road)-Elkhart, IN Present
As a Customer Service Representative on the Indiana Toll Road, I provide comprehensive support to customers through in-person interactions, phone calls, and emails. My responsibilities include assisting with E-ZPass account management, processing payments, resolving claims, addressing inquiries, and troubleshooting issues related to toll charges and account discrepancies. I ensure prompt and efficient service by guiding customers on toll road policies and resolving concerns while maintaining professionalism and empathy. I collaborate with various departments to ensure smooth operations and customer satisfaction.
Verizon Wireless Customer Service Representative
Russell Cellular-Mishawaka, IN
November 2023 to March 2024
Experienced Customer Service Representative with a demonstrated history of providing exceptional support in a fast-paced telecommunications environment. Proficient in resolving customer inquiries, troubleshooting technical issues, and promoting products and services to enhance customer satisfaction. Recognized for consistently meeting and exceeding performance metrics while maintaining professionalism and a customer-centric approach.
Sales Associate
Buick GMC Hyundai of Goshen-Goshen, IN
August 2022 to May 2023
• Successfully sold new and used vehicles from various reputable brands, including Ford, Jeep, Buick, and Hyundai.
• Demonstrated exceptional customer service skills by attracting customers from a wide geographical area.
• Maintained a customer-centric approach, consistently treating clients with respect and professionalism. Solutions Specialist
Mobilelink-Goshen, IN
January 2022 to August 2022
• Worked full-time selling mobile phones and cell services, consistently achieving the highest sales numbers within my district.
• Provided exceptional customer service, ensuring a positive experience for all customers.
• Notable achievements include selling 86 phones in a single month and maintaining an impressive monthly average of 45 phones sold.
• Demonstrated strong interpersonal skills and a customer-focused approach. Education
High school diploma
Goshen High School - Goshen, IN
August 2018 to May 2021
Skills
• Retail Sales
• Technical Support
• Salesforce
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Office
• iOS
• Android
• B2B Sales
• Sales
• Store Management Experience
• Troubleshooting
• Presentation Skills
• Merchandising
• Customer service
• Mac OS
• Communication skills
• Microsoft Windows
• Operating Systems
• Cash handling
• Windows
• Organizational skills
• Social media management
• Computer Networking
• LAN
• Network Support
• Help Desk
• Computer skills
• Sales
• Communication skills
• Negotiation
• B2B sales
• Salesforce
• Live chat
• Team management
• Customer service
• Presentation skills
• Windows
• Operating systems
• Social media management
• Dealership experience
• Retail sales
• Microsoft Office
• Typing
• iOS
• Cash handling
• Cash register
• Driving
• Merchandising
• Upselling
• English
• Search engines
• Customer support
• Android
• Computer networking
• Mac OS
• Software troubleshooting
• Technical support
• Network support
• Phone etiquette
• Organizational skills
• Administrative experience
• Microsoft Word
Languages
• Spanish - Intermediate
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient September 2023
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Sales skills — Proficient
March 2022
Influencing and negotiating with customers
Full results: Proficient
Retail customer service — Proficient
July 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I understand Spanish but I can’t speak fluently working on it. However I can sell whatever products I get on my hands on and as well take care of my customers needs. Leaders skills included. Additionally I have a lot of knowledge in computers, phone and etc basically anything that has a battery. I’m a bit of a geek. I can handle most to all software that can be thrown to me. One last thing I’m a car enthusiast.
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