Medical Assistant Patient Care
Resume:
CHELSEA TAYLOR
Amarillo, TX *****
**********************@***********.***
Professional Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Care Specialist
Oak Street Health-Charlotte, NC
August 2023 to Present
Assisted customers with inquiries about products and services via phone, email, and chat. Provided timely responses to customer questions and complaints in a professional manner. Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
Owner
T'luxe lashes and brows-Ocala, FL
March 2021 to Present
Managed daily operations of business, including hiring and training staff. Developed strategic plans to increase profitability and efficiency. Identified new opportunities for growth, expansion, and diversification. Waitress/Server
Cody's Original Roadhouse-Ocala, FL
June 2021 to November 2023
1. Waitress 3-10 tables
2. open and close duties,
3. train new staff,
4. run food
5. Sidework
6. Run drinks
Waitress/Server
Azul Mexican Restaurant-Ocala, FL
March 2022 to September 2023
1. Wait tables
2. Open and close duties
3. Side work
4. Run food
5. Run drinks
6. Take online orders
7. Cash out all tables
Retina Medical Assistant
Mid Florida Eye Center, The Mount Dora Ophthalmology ASC, LLC, The Surgery Center of the Villages-Ocala, FL
October 2020 to March 2021
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Administered injections, medications and treatments as directed by the physician. Provided assistance to medical staff in performing minor surgical procedures. Secretary Chronic Care Management
Oklahoma Heart Hospital-Oklahoma City, OK
December 2014 to June 2020
Answer phones and direct calls
Schedule and confirm patient diagnostic appointments, surgeries, and medical consultations Performs various types of clinical duties including but not limited to administer injections and apply dressings, suture/staple removal, prepare patients for examinations and at times administer various types of diagnostic testing
Supervising Medical Assistant
OU Children's Pediatric Clinic-Oklahoma City, OK
June 2014 to December 2014
Front office phones check in and out register pt
Back office room pt., vitals, Coordinator for OSIIS, UA, strep, flu, RSV testing, Immunization, Assist w/ Circumcisions, Scheduling appointments, stock inventory, front and back office flow Schedule staffing needs help hours and payroll
Management for staff for vacations and workflow.
Team Lead Medical Assistant
Retina Vitreous Center-Oklahoma City, OK
January 2013 to June 2014
Perform a variety of specialized screening tests related to an eye exam in preparation for an exam performed by an ophthalmologist
Performs a variety of tests as directed by a physician to include visual acuity tests, pupillary exam, tonometry, Amsler grid, Perform Optical Coherence Tomography (OCT), Blood pressure, fluorescein angiography, scribe, and assist with in office procedures Phlebotomist Supervisor
A.I.T LABS-Oklahoma City, OK
March 2011 to December 2013
Drawing blood on patients in safe and efficient manor, reporting results back to doctors quickly, drawing about 50 patients a day or more and UA drug screens Making sure pt are compliant with pain medications and not using any illegal drugs Traveled setting up hiring and training staff in different towns and cities. Phlebotomist Supervisor
Mercy Health-Oklahoma City, OK
January 2004 to June 2010
Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, injections and various diagnostic procedures and ancillary tests (e.g., EKGs, immunoassay's, chemistry analysis, hematology, urinalysis Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.
Mentored newly hired medical personnel in phlebotomy techniques and protocols. Directed and supervised team of 15 employees in daily operations. Additional CCMA
Education
Trade school in Medical Assisting
Skills
• Scheduling Hospital Experience
Medical Records Triage
Billing Anatomy Knowledge
EMR Clerical Experience
Epic HIPAA
Phone Etiquette Medical Terminology
Medical Office Experience Medical Coding
Medication Administration Microsoft Word
Patient Care Quality Assurance
Experience Administering Injections Transcription
Insurance Verification Medical Billing
Venipuncture CPT Coding
Laboratory Experience ICD Coding
Vital Signs Physiology Knowledge
Medical Scheduling Cerner
ICD-10 QuickBooks
Makeup Application Caregiving
Office Administration
• Medical Office Management
• Accounting
• Ophthalmology Experience
• Phlebotomy
• Care plans
Certifications and Licenses
Infant & Toddler Certification
CCMA Certification
Certified Medical Assistant
NRCMA
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