Customer Service Representative

CHRISTINA D. CARLTON, BSci

337-***-**** *********@*****.*** Youngsville, LA 70592

REMOTE CUSTOMER SERVICE REPRESENTATIVE

Strong sales closer, articulate communication and interpersonal skills, and effective interaction with staff while fostering quality client relationships. Proven ability to attract clients away from competitors. WORK EXPERIENCE

CAREER BREAK PANDEMIC

VENTURA FOODS Opelousas, LA

Senior Sales Rep (LouAna Concession Oils) Feb 2016 to Mar 2021 Increased bottom line 40% by closing sales.

Landed $400K/year theatre customer after 5 years of building rapport. 90% closing success rate on all projects, and consistent raises reflected success rate. Relationship Sales: Nurtured and secured concession oil clientele relationships. Secured contracts by utilizing savvy negotiations. Consistently assigned to special projects. Cold Calls: Made sales calls to prospective customers. Utilized trade shows throughout territory to prospect and connect with new clients. Customer Service: Booked commodities and maintained contracts. Ensured correct invoicing for all accounts.

Management: Set all weekly customer pricing. Handled all logistics for sales department. Innovation: Collaborated with chemist to create a new oil. Worked with international department to open Japanese market.

LEVOLOR BLINDS Louisiana/Texas Territory

Sales Manager Jan 2011 to Feb 2016

Managed six (6) Sales Representatives throughout Louisiana territory. Trained groups of 50 store workers/sales team at a time. SME: Merchandising, work ethic, best practices. Presented at large client sales meetings. Hands On Relations: Built vendor and client relationships throughout territory (LA, TX). Compliance: Ensured all merchandising was displayed correctly. Collaboration: Met with all Store and Department Managers to maintain relationships. CAREER BREAK MATERNITY LEAVE

DUAL DRILLING Lafayette, LA

Sales Representative / HR Administration Jan 2005 to Feb 2010 Sales Representative: Called on Drilling Superintendents (land rig clients) and vendors. HR Administration: Interviewed all members of offshore staff, ensuring each were matched with correct employment paperwork. Handled all company logistics. ICE BREAKERS

Solid vocalist background in the country music genre. Embrace outdoor activities.

Lifelong learner.

CORE COMPETENCIES

Administrative

Organization

Business Analysis

Change Management

Collaboration

Contracts (writing and

negotiating)

Essential Planning

Event Strategies

Human Resources (HR)

Leadership Development

Onboarding & Recruiting

Public Relations

Sales

Subject Matter Expert

(SME)

Strategic Planning

Vendor Relations

Task and Time

Management

Trade Shows

Training (Lead)

Virtual Learning

SOFT SKILLS

Active Agent

Change Manager

Confident, Quick Decision

Maker

Firm, Friendly Approach

Optimistic Motivator and

Leader

Problem Solver

Solutions- and Success-

Oriented

Time Manager

EDUCATION

Bachelor of Science,

Marketing

University of Louisiana at

Lafayette Lafayette, LA

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