Customer Service Support

Date of birth: **/**/**** Nationality: American Address: 1418 Lynton Ave, Flint 48507, USA

Phone number: 810-***-**** Email address: ******.**********@*****.*** Web: http://linkedin.com/in/connie-gillispie-594143360 Custom field: ******.**********@*****.*** Connie Gillispie

Profile

Dedicated customer support representative with expertise in providing outstanding customer service through various communication channels. I am skilled in problem resolution, conflict management, and enhancing customer satisfaction. Adept at utilizing CRM systems, troubleshooting technical issues, and streamlining processes to improve service efficiency. Committed to delivering a positive customer experience through empathy, professionalism, and attention to detail.

Dedicated Customer Service Specialist with over 7 years of experience in enhancing customer satisfaction across multiple platforms. Successfully resolved complex inquiries, leading to improved customer retention rates. Skilled in using CRM tools like Salesforce and Zendesk, which optimize service efficiency and streamline processes. Committed to delivering exceptional support, ensuring a positive experience for every customer interaction. SKILLS Customer Relationship

Building

Customer Interaction

Management

Customer Feedback

Analysis

Client Needs

Assessment

Customer Retention

Strategies

CRM Software

Utilization

Inquiry and Complaint

Handling

Conflict Resolution

Techniques

Adaptability in High-

Pressure Environments

Time Management

Multitasking in Fast-

Paced Settings

Microsoft Office,

QuickBooks, Windows,

Data Entry, face to face

customer service

experience as well as

telephone customer

service experience

Documentation and

Reporting

Order and Billing

Support Email and Chat Support

– SKILLS

EXPERIENCE

Door Dash

01/2025 – present FLINT, USA

Deliver food orders weekly, ensuring timely and accurate service, which helps maintain a high customer satisfaction rate. Navigate diverse neighborhoods efficiently, using local knowledge to optimize routes and reduce delivery times. Communicate effectively with customers and restaurant staff, resolving issues on the spot, which enhanced the overall delivery experience and helped build trust. Manage multiple deliveries simultaneously during peak hours, demonstrating strong time management skills.

DoorDasher

EXPERIENCE

Family Dollar

02/2017 – 03/2024 FLINT, USS

Delivered exceptional customer service by efficiently handling complex inquiries, troubleshooting issues, and resolving customer concerns in person and followed up with corporate office as needed via chat, phone and email. Led and mentored junior customer support representatives, providing training, coaching, and performance feedback to enhance customer satisfaction and operational efficiency.

Escalated and resolved critical customer issues

Oversaw inventory and handled large and small cash transactions. Customer Service, Store Manager

Arby’s

04/2016 – 01/2017

Assisted customers with inquiries, complaints, and filled orders as necessary. Processed orders while ensuring compliance with company policies Customer Service

Rite Aid

07/2008 – 07/2011

Assisted customers with inquiries, complaints, and filled orders as necessary. Resolved escalated issues effectively

Processed orders and refunds while ensuring compliance with company policies

Customer Service

Pamida Shipping & Receiving

06/2001 – 10/2003

Handled a high volume of inbound and outbound calls to assist customers and other departments with inquiries

Provided personalized support, enhancing customer engagement and long- term retention

Resolved service issues efficiently, leading to an improvement in first-call resolution rates

Utilized Microsoft Office tools to document, track, and follow up on orders and shipments

Customer Service, Shipping and Receiving Clerk

Rich Tool & Prototype

2000 – 2001 IMLAY, USA

Organized and maintained filing systems, which streamlined access to important documents and improved office efficiency by 20%. This helped the team find what they needed quickly, reducing delays in processing requests. Processed data entry tasks with a high accuracy rate of 98%, which minimized errors in the database and ensured reliable information for decision-making. This attention to detail helped the team trust the data they were working with. Coordinated scheduling and logistics for team meetings and events, which enhanced communication and collaboration among departments. This made it easier to align goals and share updates, leading to a more cohesive work environment.

Assisted in the development of a tracking system for office supplies, which reduced costs by 15% and ensured that the team always had the necessary materials on hand. This proactive approach helped maintain productivity without unnecessary expenses.

Data Entry / Administrative Assistant

EDUCATION AND

TRAINING

Imlay High School

FLINT, USA

HS Diploma High School Diploma

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