Customer Service Operations Manager

Nafeesah S. Azzaam

Hospitality, Administrative & Managerial Professional.

Fast pace learner of new systems and specialized programs. Ability to meet deadlines and handle high volume demands while showcasing proficiency and poise.

Palmdale, CA 93550

661-***-****

*******@*****.***

EXPERIENCE

Socal Hospitality Group Inc., Lancaster CA — Night Auditor September 2021 - PRESENT

•Manage office flow while providing customer service by implementing administrative systems, procedures, and policies to assist arriving and departing guests; maintaining requests and providing information on available services.

•Reconciling high balanced reports, rectifying credit balances, and accommodating special events. Auditing the financial reports for the current work day, end of the month, and future sales.

Deluxe Corporation, Lancaster CA — Support Service Specialist II October 2018 - December 2024

•Assist customers through email and chat platforms with financial disputes, technical issues, and process/retrieve electronic payments.

•Provide and process product sales via inbound/outbound calling, render financial and promotional tool servicing to aid small businesses, large corporations and banking institutes.

HMS Host, LAX Airport CA —Assistant F&B Operations Manager August 2013 - May 2018

•Multi operates several dining concepts and bars, bringing in at each concept a minimum daily revenue of $40,000+ per work shift.

•Maintain food health and alcohol safety standards, P&L levels and budget accuracy.

EDUCATION

University of Phoenix, (Remote) CA — Bachelor of Arts Currently Attending

Business Operations/ Management

Washington Preparatory High, Los Angeles CA — Diploma June 1998

SKILLS

• Restaurant/ Kitchen

Management

• Call Center

• Sales

• Guest Services

• 10-Key & Data Entry

• Auditing

• Front Desk Experience

• Culinary & Catering

• Office Management

• Budgeting/Profit & Loss

• Microsoft Office (Word,

Outlook, Excel, Teams)

• Conflict Management

Certifications

Certified Sales Consultant

First Aid, CPR and AED (infant,

child, adult)

ServSafe Food Handlers

ServSafe Alcohol Adult

Beverage

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