Administrative Assistant Front Desk

ELIZABETH JUAWO

Mobile: 077*-***-***

*****.*********@*****.***

SUMMARY OF QUALIFICATIONS

** ***** ********** ** ****** management

Creative event planning

Proven ability to direct and motivate others

Interacts well with other people in a multicultural environment

Possesses strong analytical and critical skills

A strong bias for action initiative, result oriented

Attention to detail and a team worker

Good grasp of trends, developments and best practices in services industry.

Very mature, organised and confident

EMPLOYMENT HISTORY

CAPITAL FACTOR (Pvt) Ltd

Administrative Assistant

Promoted to Administrative Assistant to the Managing Director’s Office

August 2017 to 31 December 2024

JOB SPECIFICATIONS

Day to day running of the office

Petty Cash

Banking

Maintanance of all office machinery

Monitoring business transactions and compiling weekly reports

Office Administration

Making all office payments

Organising sales Events

Diary Maintanance of the General Manager and Finance Manager

Assisting in capturing and processing of payroll data and transactions

Compilation of Company accounts using Quickbooks

Travel bookings for office staff

Records Keeping

Fleet Management

Project Management

Opened a new Office in the CBD

Setting up of the town offices involving the below.

Got all quotes for renovations and setting up of the office

Internet and telephone Installtaions

Office Security Installations (Cameras, Doors, safes etc)

Securing all office equipment and furniture

Fixtures and fittings

Recruitment of new staff

KATUNDU Pvt Ltd

Administrative Assistant

October 2014 to April 2017

JOB SPECIFICATIONS

Managing front office

Seeing to the day to day running of the office

Maintenance of contract records of all staff and Sales Reps

Distribution of stock to Sales Reps

Monitoring of sales and compiling weekly reports

Customer Care

Front office and telephone sales

Liasing with courier companies on delivery of our stock regionally

Ordering and collecting stock

Attending to queries from clients

Organising sales events

Processing all applications with SSB and liasing with banks

Production of brochures

Vehicle maintenance

General Office administration

Petty Cash

Invoicing

Develop Communities in Africa t/a Dreamos Investments (Pvt) Ltd

Executive Assistant to CEO

4th February 2012 to August 2014

JOB SPECIFICATIONS

Managing the office when CEO is away

Office management and PA support

Travel bookings for office staff

See to the day to day running of the Office

Typing of reports and correspondence

Organising and coordinating events

Taking minutes

Receiving and distribution of reports

Banking and delivery of payments

Records Keeping

Reconciling of Petty Cash

Running Company Accounts

Coordinating movement of files from Project offices to the Head office

Assisting in capturing and processing of payroll data and transactions

RENAISSANCE AFRICA (MAURITIUS) LIMITED

Executive Assistant to CEO

January 2008 to March 2012 – Given Package (Zimbabwe Office closed)

JOB SPECIFICATIONS

Provided Secretarial and PA support

Undertaking special assignments as per request

Assisted the COO in monitoring the office’s administrative, financial, travel, procurement and human resources functions

Provide support to all departments with their projects

Assist the Investment Banking department with all their meetings

Responsible for the implementation and ongoing maintenance of all office policies and procedures

Design and implement staff communications programs in order to ensure ongoing positive communications throughout the organisation at all levels

Ability to work under pressure and meet strict deadlines

Extensive knowledge and skills in relationship management

Volunteer Work - Project Leader

Led the project at the Harare Children’s Home in Eastlea to do the following:

Had a new generator installed

A bigger water tank was installed

An irrigation system was installed at the home.

Organised a Christmas party which we had with the children when they closed schools. Had a great time indeed.

DHL AVIATION (PVT) LTD

Operations Assistant

January 2007 to December 2007

DHL Aviation office moved to the Middle East - couldn’t go for personal reasons.

JOB SPECIFICATION

-Analysis of data and drafting of operational reports

-Preparation of statistical information for business and operations reports

-Monitoring of a variety of daily and weekly reports from various DHL regions worldwide, ensuring their accessibility by senior managers

-Maintenance of a library of company technical manuals ensuring their currency and completeness

-Preparing and proof-reading company documents and liaising with commercial printers

-Attend to local and overseas travel arrangements for senior staff

-Maintenance of diaries and annual planners for senior management staff

-Assist in organising Zimbabwe based business meetings, travel and accommodation for those attending from overseas

-Assisting in other office duties, especially during the absence of the Managing Director’s P A.

DHL AVIATION (PVT) LTD)

Front Office Manager

February 2000 to December 2007

JOB SPECIFICATION

-Attended to all office administration and working with all heads of departments making sure the office is running smoothly.

-Supervising the drivers

-Ordering and distributing stationery

-Making travel, hotel bookings and transfers for all staff and visitors

-See to the repairs and maintenance of all office equipment

-Supervise the office cleaners to see that the offices are kept clean

-Faxing, binding, photocopying and laminating of documents

-Liaise with the Diplomatic Missions for the issue of visas for the Senior Staff

-Requests for Visa letters from the respective countries

-Maintaining daily computerised records of light aircraft movements in West Africa

-Exporting of goods and organising CD1 forms

-Organising of Company Functions

-Keeping records for the maintenance of our company cars

-Distribution of cheques/payments to their respective companies

-Keeping a spreadsheet log of AWBs and filing them

-Ensuring all the shipments are sent on the right AWBs

-Keeping a spreadsheet of all incoming duty invoices

-Organise the issuing of airport passes

-Help with the filing of DFRs for the Operations department

-Updating of the Jespersen’s and the Airside Ground Operations Manuals

-Responding to requests and queries through the email

SAFAIDS - NGO

SECRETARY/ RECEPTIONIST

September 1996 to December 1999

JOB SPECIFICATION

-Keeping the Director’s diary

-Typing and editing of reports

-Making Travel arrangements for all staff

-Organising Conferences and making bookings for delegates

-Operating the switchboard

-Supervising the Drivers

-Handling Petty cash

-Taking minutes

-Banking

-Receipting Payments of Publications and Subscriptions

-Ordering and distribution of stationery

-Helping out with delivery of cheques when the driver is not available

COURSEWARE DEVELOPMENT CENTRE (CDC)

JUNIOR ADMINISTRATOR

1993 - 1996

JOB SPECIFICATION

Worked as a Junior Administrator, helping out the senior Administrator on the running of the College.

Receipting of fees and making sure that the office was running smoothly.

Attended to queries from students

LOMAGUNDI TRAVEL (Feb 1993 to May 1993)

SECRETARY/ RECEPTIONIST (3 Months Temp)

February 1993 to May 1993

JOB SPECIFICATION

-Operating the Switchboard

-Sending out Faxes and Telex messages to customers

-Travel bookings

-Handling Petty Cash

-Filing

-Typing of all correspondence

-Receipting of ticket payments and visa charges

-Keeping Senior Manager’s diary

-Liaising with the Diplomatic Missions for the issuing of visas for our clients.

CURRENT STUDIES

Association of Business Executives (ABE) Diploma in Business Management and Human Resources

Level 4

Introduction to Entrepreneurship

Introduction to Quantitative Methods

Project Management

ACADEMIC QUALIFICATIONS

5 ‘O’ LEVEL CAMBRIDGE

PROFESSIONAL QUALIFICATIONS

Association of Business Executives (ABE) Foundation Diploma in Business Management

Level 4

Dynamic Business Environment Pass

Employability and Self-Development Pass

Enterprising Organisations Pass

Finance for Managers Pass

Unit – Dynamic Business Environments Pass

Unit – Employability and Self-development Pass

Unit – Enterprising Organisations Pass

Unit – Finance for Managers Pass

YMCA COLLEGE: EXECUTIVE SECRETARIAL DIPLOMA

SUBJECTS PASSED – PITMAN

Level 1

Bookkeeping 1 Pass

Office Procedures 1 Pass

Elementary Typewriting 1st Class

Business English 1 1st Class

Word Processing 1 Pass

Level 2

Office Procedures II Pass

Business English II 1st Class

Intermediate Typewriting Pass

Word Processing 1st Class

Level 3

Business English III 1st Class

Office Practice III Pass

Receptionist Course 1st Class

PROFESSIONAL QUALIFICATION 2

PUBLIC RELATIONS FOR FRONT LINE PERSONNEL 12/98 - ZIPAM

Principles of Customer Care

International Customer Care

Communication Effective

Planning Public Relations Activities

Customer Expectations

Customer Bill of Rights

Conflict Management

Total Quality Management

Marketing Services

Managing Customer Complaints

COMPUTER SKILLS

MICROSOFT OFFICE (WORD, EXCEL AND POWERPOINT

INTERNET AND EMAIL

BELINA PAYROLL

PASTEL

SAP

QUICKBOOKS

HOBBIES

Reading, Travelling and interacting with people.

REFEREES

Jean Makunde

Managing Director

Capital Factor Pvt Ltd

Borrowdale, Harare

Mobile : 077*-***-***

Mr Andy Lowe

DHL Aviation

CEO

Room 13

Standard Association Building

1 Northend Close

Northridge Park, Harare

Email: ****.**********@********.***

Email: ******@****.**

Tel: 862962

Cell: 077*-***-***

Mr Nickson Mangove

Katundu (Pvt) Ltd

Sales Executive

Coventry Road, Harare

Email:**************@*****.***

Cell: 077*-***-***

Mr Emmanuel Musevenzo

Dreamoss Investments

CEO

Mobile: 077*-***-***

Contact this candidate