Customer Service Account Manager

Crystal Melson

313-***-**** ********.****@*****.*** http://linkedin.com/in/crystalmelson45

OBJECTIVE: Dynamic professional seeking a Customer Service and Administration role to leverage expertise in high-level administration, data processing, and operational management. Dedicated to driving growth, efficiency, excellent customer service and customer satisfaction in a public or corporate environment. EXPERIENCE

Crystal Clean Metro Detroit Service, LLC

Account Manager, Detroit, MI

2019 - 2023

• Led janitorial operations and administrative activities across multiple accounts, ensuring alignment with company policies and customer expectations.

• Developed and maintained strong relationships with key clients, enhancing customer satisfaction and identifying growth opportunities.

• Drove a 15% increase in customer satisfaction by implementing a feedback loop that translated client insights into actionable sales increase and service improvements.

• Implemented a new optimized scheduling system that better aligned staff availability with client demand, resulting in a 20% reduction in labor costs and a 15% improvement in service consistency. The changes also led to higher client satisfaction and retention rates.

• Oversaw all aspects of staff management, including hiring, training, and performance evaluations, to drive operational excellence.

• Conducted regular teamwork awareness training, fostering a collaborative culture focused on sale calls and marketing improvements.

• Provided information to customer regarding cleaning services and answering any questions or concerns. PAS - Patient Attendant Safety / Administration

DMC - Detroit Receiving Hospital, Detroit, MI

2015 - 2019

• Ensured patient safety under the direction of registered nurses, providing compassionate care and support.

• Effectively maintained a safe environment for patients, reducing incident reports by 20% through vigilant monitoring and prompt response.

• Maintained accurate documentation and records, supporting the smooth operations of hospitals processes.

• Demonstrated exceptional communication skills in high- stress environments, effectively interacting with patients, families, and medical professionals.

• Responded and reacted to emergency situations in a calm and controlled manner in accordance with hospital policy and procedures.

• Maintained electronic patient records, research data to verify patient identity and information regarding patient health screening. Store Assistant Manager

Payless Shoe Store, Oak Park, MI

2012 - 2015

• Managed daily operations, including transactions, inventory control, and staff supervision.

• Implemented cash protection procedures, ensuring the security of funds and accuracy of transactions.

• Processed paperwork related to all forms of Point of transactions such as refunds, exchanges, identification verifications for approval codes through checks.

• Trained and supervised up five to ten sales associates quarterly to ensure consistency with company sales goals and polices.

• Received the top Sales Representative of the Year award two years in a row for excellent sales record and leadership.

• Analyzed sales data to identify trends and opportunities for improvement, contributing to increased sales performance.

• Organized and gathered monthly and weekly performance as well as score card reports encompassing gathered information.

• Comply with cash protection procedures and guarantee security of money entrusted to the bank. Administration Assistant Intern

My 3 Angels LLC, Private HealthCare Services, Warren, MI 2010 - 2013

Answered high volume phone calls, emails and provided information to clients, customer and their families.

Managed invoices, payroll data and financial balance reports daily. Comply and prepared various reports and responds to correspondence.

Maintained and promoted memos, advertisement and promotional marketing information and material to the public.

Alerted supervisor or manager to assist with difficult situations that broke rules and regulations of the company. EDUCATION:

B.S., Business Administration

Purdue University - Online, Chicago, IL

(111 credits completed) (Expected Graduation in Fall 2025) A.A.S, Business Administration with a Concentration in Accounting Oakland Community College, Royal Oak, MI 2012

Training

Computer Aided Design Certificate

TECHNICAL SKILLS

• CRM Software: Salesforce, Zoho

• Accounting Software: NetSuite, QuickBooks

• EHR Software: EPIC, Cerner, Meditech, Ifax App, eHospital, SimpleBook.me

• Microsoft Office Suite: Word, Access, Excel, Outlook, PowerPoint

• Office Equipment: Email, fax, 10-key, copiers, and other office equipment SUMMARY OF QUALIFICATIONS

Business Communications

Answer phones to provide services solutions and

recording calls.

Office Systems, Analyzing data and Procedures.

Typing correspondences, reports and memos

Processing information, Planning and Purchasing

Supplies

Time Management Skills

Teamwork and Communication

Internal Control and Auditing

Inbound Calls Support in a Fast - Paced Environment

Customer Service

Reference: Available upon request

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