Entry Level Professional
Resume:
Monica Soliz
Sinton, TX *****
**************@*******.***
Professional Summary
May 2025 Bachelor of Arts in Psychology graduate with a strong foundation in people-focused service, administrative support, and communication. Over 10 years of real-world experience across customer service, clerical, and virtual roles, combined with personal growth and caregiving responsibilities. Known for professionalism, empathy, adaptability, and the ability to stay calm under pressure. Seeking to re-enter the workforce in a Human Resources, administrative, or support position.
Authorized to work in the US for any employer
Work Experience
Full Time Student
Sinton, TX
January 2023 to April 2025
Career Break: 2023–2025
Dedicated time to family care, personal development, and completing undergraduate education while managing part-time and freelance responsibilities. Now re-entering the workforce full-time with renewed focus and degree credentials.
Assistant to Photographer
TSS Photography-
Corpus Christi, TX
February 2022 to January 2023
• Captured professional-grade sports and school portraits for hundreds of students and young children in fast-paced, high-volume photo sessions.
• Calmly and effectively posed children of all ages to ensure natural expressions and proper alignment for consistent photo quality.
• Engaged with parents and students in a friendly, professional manner, maintaining a positive experience during photo sessions.
• Clearly communicated photo package options and provided step-by-step guidance to parents on the order and download process.
• Supported on-site setup and breakdown of photography equipment, including lighting, backdrops, and camera systems.
• Assisted with the technology aspect of the ordering workflow, ensuring smooth data input and accurate digital tracking of customer orders.
• Maintained organized shooting schedules and helped ensure timely session flow during large-scale photo days.
Contractor
Arise platform/Nieman Marcus-
Sinton, TX
October 2019 to January 2020
• Proficiently managed multiple computer applications for conducting research on various designer brands, ensuring accurate and timely follow-up on customer requests and inquiries.
• Utilized exceptional selling skills to effectively promote company products and services to customers, consistently meeting departmental and individual goals.
• Demonstrated outstanding communication skills, maintaining a professional attitude in all external and internal customer interactions within the designer brand industry.
• Exhibited a strong willingness and ability to take ownership of customer concerns, working diligently to find mutually beneficial solutions that prioritize both the customer and our business.
• Displayed an unwavering desire to provide helpful and knowledgeable resolutions to all customer inquiries, ensuring a positive customer experience in the designer brand industry.
• Exhibited excellent self-management skills, consistently meeting personal and team quantitative and qualitative goals, as well as key statistical metrics.
• Adapted flexibly and willingly performed any additional job tasks as assigned, further contributing to the seamless customer experience in the designer brand industry.
Customer Associate
Alorica for Agero Roadside Assistant-
Corpus Christi, TX
January 2017 to March 2018
• Assess customers' needs and determine appropriate services or solutions to resolve their roadside issues effectively.
• Offer clear and concise instructions to customers, guiding them through immediate troubleshooting steps or providing information on available services.
• Coordinate with service providers, such as tow trucks or locksmiths, to dispatch assistance to customers' locations in a timely manner.
• Maintain accurate and detailed records of customer interactions, including service requests, actions taken, and resolutions provided.
• Utilize knowledge of roadside assistance policies, procedures, and coverage to ensure accurate and consistent service delivery.
• Demonstrate excellent customer service skills, actively listening to customers, empathizing with their situations, and providing reassurance and support.
• Collaborate with team members and supervisors to resolve complex or escalated customer issues, ensuring customer satisfaction and retention.
• Adhere to established call center metrics and performance targets, meeting or exceeding key performance indicators, including call handling time, customer satisfaction ratings, and service level agreements.
Beauty Advisor
Ulta-
Southern Pines, NC
October 2016 to December 2016
• Assess client's needs and recommend suitable products to fulfill their requirements within the makeup retail industry.
• Effectively communicate comprehensive product knowledge to clients, ensuring they make informed purchasing decisions.
• Perform makeovers for clients as necessary, showcasing expertise in application techniques and enhancing the customer experience.
• Report inventory issues and concerns promptly to the Assistant Manager, Co-Manager, or Store Manager, contributing to efficient stock management and availability.
• Maintain compliance with sampling policies and procedures, ensuring adherence to company guidelines and regulations.
• Stay updated on special events and animations taking place within the store, providing relevant information to customers and maximizing engagement.
• Actively participate in programs aimed at reducing shortage and minimizing loss, contributing to the overall success of loss prevention initiatives within the makeup retail environment.
• Designate and train advisors to be proficient in cashier functions, ensuring smooth operations and exceptional customer service at the point of sale.
Virtual Answering Service Operator
World Class Communications-
Seattle, WA
September 2006 to May 2007
• Perform clerical duties efficiently, including managing a multi-line phone system and relaying urgent calls promptly.
• Maintain thorough and accurate notation of industry-specific information for effective communication and reference purposes.
• Exhibit exceptional people skills while working with a diverse range of clients across various industries, adeptly customizing our services to meet their individual needs.
• Demonstrate proficiency in handling multiple screens and software programs, ensuring smooth operations, and utilizing remote employee platforms to install and maintain updates.
• Attend to clients' inquiries and requests in a fast-paced environment, maintaining a personable and upbeat attitude throughout interactions.
• Excel in multitasking, paying close attention to detail, and maintaining organizational efficiency in daily tasks.
• Display a strong ability to learn quickly in a technical environment, adapting swiftly to new systems and processes.
• Possess a robust technical aptitude, allowing for efficient navigation through multiple systems while engaging in customer conversations.
• Employ effective probing techniques to gather additional information from customers in a professional and courteous manner, enhancing the quality of service provided.
Medical Receptionist
Tumwater Family Practice Clinic-
Tumwater, WA
June 2006 to September 2006
• Facilitated the processing of patient applications and admissions that had received approval from the Medical Director/Program Physician.
• Prepared comprehensive patient records and diligently reviewed admission criteria to ensure accuracy and compliance.
• Effectively managed telephone communication, including message recording, appointment scheduling, and supply ordering.
• Expertly handled payment transactions, meticulously recording receipts in individual patient ledgers.
• Efficiently processed insurance claims with Third Party Payers, ensuring accurate verification by collecting and scanning insurance cards into patient charts.
• Demonstrated exceptional customer service skills by collecting copays and deductibles from patients upon arrival.
• Scheduled patients for necessary tests and follow-up appointments, optimizing clinic workflow and patient care.
• Collaborated seamlessly with a diverse range of personnel to maintain the smooth operation of the clinic.
• Maintained a pristine and welcoming clinic environment, taking responsibility for its general appearance and ensuring a hospitable experience for all visitors.
Combat Medic/Healthcare Specialist
Department of Defense, United States Army-
Fort Richardson, AK
February 2000 to September 2002
• Managed inventory and procurement of medical, laboratory, and office supplies and equipment.
• Expertly changed dressings on wounds, ensuring proper hygiene and wound care.
• Developed and produced SOAP notations, maintaining accurate and comprehensive medical documentation.
• Ensured cleanliness and sterility of instruments, effectively sterilizing and disposing of contaminated supplies.
• Conducted patient interviews to gather medical information and measured vital signs, weight, and height.
• Escort patients to examination rooms, preparing them for physician consultations.
• Recorded patients' medical history, vital statistics, and test results in medical records.
• Administered medications as directed by physicians, adhering to proper dosage and administration guidelines.
• Collected blood, tissue, and other laboratory specimens, carefully logging and preparing them for testing.
• Assisted with general office duties, including answering telephones, taking dictation, and completing insurance forms.
• Performed routine laboratory tests and sample analyses, ensuring accuracy and precision.
• Clearly explained treatment procedures, medications, diets, and physicians' instructions to patients.
• Assisted physicians during examinations and treatments, providing necessary instruments and materials and performing tasks such as administering injections and removing sutures.
• Operated X-ray, electrocardiogram (EKG), and other diagnostic equipment to administer routine tests.
• Liaised with medical facilities and departments to schedule patients for tests and admissions, ensuring timely and efficient coordination.
Executive Assistant
Donnie Farrow Crop Insurance-
Sinton, TX
August 1995 to May 1999
• Compiled and maintained records of insurance policies, ensuring accurate documentation of risks to property and equipment within an industrial organization.
• Prepared vouchers for payment and premiums, meticulously verifying payment status to ensure timely and accurate financial transactions.
• Assisted in completing data on renewal policy applications, ensuring accurate and complete information before forwarding the applications to insurance companies.
• Managed scheduling of appointments, provided information to callers, took dictation, and efficiently handled various clerical tasks to relieve officials of administrative and clerical duties.
• Implemented restructuring and improvement of office arrangement, fostering a productive and positive work environment for enhanced efficiency and teamwork.
• Prepared notes, correspondence, and reports using advanced word processors and computer terminals, ensuring professionalism and accuracy in all written communications.
• Demonstrated exceptional clerical skills, performing tasks quickly and accurately to meet deadlines and maintain organizational effectiveness.
• Exhibited excellent communication and interpersonal skills, consistently providing friendly reception to all customers and maintaining positive relationships.
• Assumed responsibility for providing high-quality, timely, and professional advice and representation to claimant and respondent clients, ensuring their needs are met with utmost professionalism and attention to detail.
Education
Bachelor of Arts in Psychology
South University_Savannah Online -
Corpus Christi, TX
August 2022 to Present
High school or equivalent in General study
Sinton High School -
Sinton, TX
August 1995 to May 1999
Skills
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Customer Service Skills (10+ years)
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Virtual Office Customer Service and Tech Support (5 years) (10+ years)
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Administrative Assistant (4 years)
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Electronic Health Records (5 years)
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People Person (10+ years)
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Excel (8 years)
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Operations Management (3 years)
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Technical Support (3 years)
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Multi-Line Phone System (6 years)
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Strategic Business Planning (3 years)
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Adobe (5 years)
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Peoplesoft (4 years)
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Networking (6 years)
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Scheduling
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Microsoft Office
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Receptionist
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Time Management
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Word
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Quickbooks
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Payroll
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Outlook
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Billing
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Human Resources
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Data Entry
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Medical Terminology
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Office Management
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Organizational Skills
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Training
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Medical Scheduling
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Help Desk
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Medical Receptionist
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Personal Assistant Experience
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Medical Records
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Insurance Verification
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Proofreading
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Clerical Experience
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Microsoft Windows
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Typing
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System Administration
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