Customer Service Parts Counterperson

Richard Alexander Downey

*** ****** *** *****

Suwanee, Georgia 30024

(cell) 470-***-****

email: **********@*****.***

Summary:

Professional Automotive Parts Counterperson or Service Advisor / Manager: Employment. Excellent with computers, Microsoft Office, Windows 7-10, UCS, ADP and Dealer Track DMS operating systems. Fluent in Excel spreadsheets and Microsoft Office 365. I am interested in growing with a strong company.

Education:

Carroll Community College, Westminster, Maryland. Associate specialist. General study. Included: English, math, geography, speech, ethics, anthropology, psychology, philosophy, history, computer information systems, computer organization and general electives. Study: Music and composition.

South Carroll High School, Winfield, Maryland. General study. Included: English, math, algebra, geometry, science, biology, chemistry, American history, British literature, mythology and office management. Additional study: Computer programming with C+, Pascal and Basic computer language.

Work History:

Hyundai Of Cumming, Cumming, Georgia. February 2018 to Current. Parts Counterperson. Duties: Open and close department. Looking up parts and building estimates of repair for technicians. Working with the service department to secure availability of special order parts. Working with retail customers in ordering parts. Forklift operator. Load and unload freight, engines and transmissions. Core tracking and full ordering and core return process. Property maintenance, computer troubleshooting and providing outstanding customer service.

Publix Grocery Stores, Suwanee, Georgia. September 2017 to February 2018. Customer Service Associate. Duties included cashier, janitorial duties, bagging groceries and provide outstanding customer service.

Lou Sohb Honda, Cumming, Georgia. May 2015 to April 2016. Parts Counterperson. Duties: Looking up parts for mechanics, use computer diagrams to build estimates of repair, sell parts to retail customers, work with management and provide outstanding customer service.

Publix Grocery Stores, Alpharetta, Georgia. October 2013 to September 2014. Customer Service Associate. Duties included cashier, janitorial duties, bagging groceries and provide outstanding customer service.

Norris Acura West, Ellicott City, Maryland. August 1999 to January 2012. Wholesale Parts Counterperson. Duties: Open and close department, look up parts, sell parts to body shops, work with insurance adjusters to build estimates of repair, work with mechanics to special order parts, place daily and controlled parts orders, work with service manager and service personel to correct problems, work with American Honda Corporate personnel concerning recalls and customer related issues, set alarm, property maintenance, sell parts to retail customers and provide outstanding customer service.

Advance Auto Parts, Randallstown, Maryland. September 1997 to August 1999. Assistant Store Manager. Duties: Opening and closing store, setting alarm, preparing daily bank deposit, hiring and firing employees, testing batteries, alternators, starters, computer components, look up parts, sell parts, recommend additional items, building maintenance, scheduling staff, budget meetings, develop and edit stock orders, and unload freight and provide outstanding customer service

Montgomery Ward, Baltimore, Maryland. May 1991 to June 1997. Senior Sales Associate, Auto Express. Duties: Opening and closing store, tire orders, inventory control, product placement, creating estimates of repair, selling parts, selling service, testing batteries, testing alternators, testing starters, selling tires, recommending replacement intervals, recommending maintenance and provide outstanding customer service.

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