Customer Service Representative

Deja Green

************@*****.*** 281-***-**** Houston, TX

SUMMARY

Seeking Technical Service Representative role with 4 years of experience in customer service and technical troubleshooting. Skilled in problem solving, software installation and configuration, and operating systems management. Strong communication abilities and attention to detail, supported by IT certification and education in Computer Information Systems.

WORK EXPERIENCE

City Ambulance Spring,Tx

Receptionist Oct 2024 - Present

• Manage front desk operations by greeting and directing visitors to ensure a welcoming environment.

• Handle incoming calls and schedule appointments to maintain organized and efficient workflow.

• Maintain accurate records to support exceptional customer service and operational efficiency. Telus

Call Center Representative Feb 2024 - Oct 2024

• Handled a high volume of inbound and outbound calls, effectively resolving customer inquiries and technical issues, which improved customer satisfaction scores.

• Delivered comprehensive product and service information while troubleshooting technical problems, ensuring customer needs were met promptly.

• Escalated complex issues to the appropriate departments, facilitating swift resolutions and maintaining service quality.

Cherry Hill Program

Sales Associate Dec 2023 - Jan 2024

• Assisted customers in selecting and purchasing products by providing detailed technical information.

• Troubleshot minor issues to enhance customer satisfaction.

• Ensured a smooth purchasing experience through effective communication and support. Transcore

Data Entry Clerk Jan 2023 - Dec 2023

• Identified and processed project data with precision, ensuring data integrity and supporting efficient workflows.

• Contributed to maintaining consistent data quality, enhancing the accuracy and reliability of project information. Ontellus

Customer Service Representative Jul 2022 - Dec 2024

• Ensured accuracy of customer records and resolved discrepancies.

• Assisted customers with technical issues related to data submission.

• Maintained high standards of customer service through effective communication and problem-solving. EDUCATION

Post University

Computer Information Systems, Computer Information Systems CT

Corporate Finance Institute

Data Science, Data Science

US

Merit America US

Certification in IT, IT

CERTIFICATIONS

Google IT Support Professional, Merit America 2024 Technical Support, Coursera 2024

System Administration and IT Infrastructure Service, Coursera 2024 SKILLS

Customer Service • Technical Troubleshooting • Data Entry • Problem Solving • Communication (Written & Verbal) • Operating Systems (Windows, iOS) • Software Installation & Configuration • Attention to Detail • Time Management

• Network Configuration (Basic) • Communication Skills • Problem-Solving • Computer Literacy • Multi-Tasking

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