Customer Service Experience

Olamiju Barnabas Atolagbe

[Oshawa, Onatario, Canada]

Email: [***************@*****.***]

Phone: [437-***-****]

Professional Summary

Dedicated and empathetic customer service professional with over [5 years] of experience providing top-tier support in remote and in-person settings. Known for delivering exceptional service and building strong customer relationships, I excel in troubleshooting, resolving issues, and ensuring a seamless customer experience. Adaptable and tech-savvy, with a commitment to continuous learning and improvement. Looking to leverage my skills in a remote customer service role in Canada.

Education

Master of Science in Project Mnanagement concentration in Construction

Northeastern University, Toronto,ON

Bachelor of Science in Business-Administration

University of Ado-Ekiti, Nigeria.

Professional Experience

Customer Service Representative

First Registrars Investor & Services, Nigeria.

Deliver high-quality service to customers across the world, handling inquiries and resolving issues via phone, email, and live chat.

Utilize CRM software to document interactions, track customer data, and monitor ongoing cases to ensure timely follow-ups.

Consistently meet or exceed performance metrics, including customer satisfaction ratings and response time.

Proactively identify process improvements to enhance customer satisfaction and streamline operations.

Customer Support Specialist

LHS Liberty Healthcare Solutions

Canada.

Provided support to over customers daily, achieving a high customer satisfaction rate through prompt, personalized service.

Assisted in training new team members on customer service best practices and software tools, contributing to a cohesive and knowledgeable team.

Implemented feedback from customer surveys to improve service protocols and enhance the overall customer experience.

Delivered exceptional in-person support, guiding customers through product options and answering questions.

Recognized for achieving sales targets and receiving positive customer feedback for outstanding service and professionalism.

Advanced Customer Care and Client Communication Skills – [Scholastica Consult]

Authorized to work in Canada

Fluent in English

Availability: Flexible hours for remote work across time zone..

Contact this candidate