Customer Service It Support

• Objective: Certified in Operations Support and Services seeking a position to utilize my skills

in a manner that would perform a variety of technical support duties related to the installation, maintenance of user assistance for personal computer and network equipment; ensures proper functioning of the organization technology.

• Availability: Open

LICENSE/CERTIFICATION

• Computer Information Technology Specialist Valencia College – December 2021

• Customer Service Specialist Valencia College – December 2021

• Computer Information Data Specialist Valencia College – December 2021

• Operations Support and Services Valencia College – August 2021

• TestOut Security Pro Valencia College – January 2021

• CompTIA A+ June 2023

• Basic Life Support (BLS)

• Certified Nursing Assistant

EDUCATION

A.S. Computer Science École Supérieure d’Infotronique D’Haïti – August 2010 A.S. Computer Information Technology Valencia College – May 2022 SKILLS

Proficient or Familiar with Core Knowledge Needed as an Experience IT Support Technician Such as

• Install and configure

Windows Server 2016.

• Administering Windows Server

2016

• Windows Active Directory.

• Microsoft Windows, Mac

OS X, iOS and other

operating systems

• Customer Service and

Help Desk

• Computer Networking

Architecture and

Configuration

• Computer

Maintenance

Essentials

• Database Management

Systems

• Record keeping principles and

practice

• Web Site Development

• Techniques for dealing with a

variety of individuals, in person

and over the telephone

PROFILE

Wen

Calixte

3 21 - 333 - 9 834

wencalixte @ gmail .com

WORK EXPERIENCE

IT Support Specialist AdventHealth

June 2023 – June 2024

• Installed desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems, and standard applications. This includes installation and relocation of devices, as required.

• Worked with networking and server staff, as required, to provide proper end-user connectivity to the network, servers, and applications/systems.

• Worked closely with inventory and purchasing processes to support needed projects.

• Provided detailed descriptions within help desk tickets.

• Troubleshot and performed preventive maintenance on any authorized AdventHealth Systems devices as requested by user.

• Installed, tested, documented, and maintained personal computer systems; assisted users in determining their hardware and software needs; installed and customized software and ensured that hardware and software are functioning appropriately.

• Troubleshot and resolved hardware and software issues. IT Support/Field Technician Four Corner Resources - Orlando Health June 2022 – June 2023

• Installed, configured, upgraded, and modified operating systems for end-users.

• Installed, tested, documented, and maintained personal computer systems; assisted users in determining their hardware and software needs; installed and customized software and ensured that hardware and software are functioning appropriately.

• Troubleshot and resolved hardware and software issues.

• Worked and collaborated efficiently with various IT team members such System administrators, Network engineers, Cyber Security engineers, Clinical Engineer technicians and managers

• Maintained local area network systems and performs basic network troubleshooting tasks

(Installation of patches and network connectivity testing at different locations).

• Tested port connectivity, horizontal runs, and worked with different switches like Cisco.

• Used of Cisco prime infrastructure management tool to track and replace devices. Technology Trainer/Customer Service Tech Orange County Library System, Orlando, FL MARCH 2020 – FEBRUARY 2022

• Responded to inquiries from customers relating to computer operation.

• Performed basic troubleshooting routines on public computers, laptops and other devices including resolution of printing problems, loose connections, and rebooting systems as required.

• Scheduled and conducted technology classes for customers including children, teen, and adults as well as staff.

Customer Service Clerk Orange County Library System, Orlando, FL JULY 2018 – MARCH 2020

• Assisted customers on how to browse the OCLS Catalog.

• Assisted customers with computer related services, and personal digital devices.

• Sorted returned library materials and organized books and DVDs in designated areas. Caregiver Golden Pond Assisted Living & Vitas, Orlando, FL MAY 2016 – JUNE 2018

• Assisted residents with daily living and provision of fun, safe and engaging activities. Private Technology Teacher Private Technology Business, P-AU-P, Haiti JAN 2007 – July 2015

• Provide classes to seniors on how to use computers, mobile devices, and current technology. INTERESTS / HOBBIES

Technology Learning - Sketching – Drawing – Digital Art - Guitar – Chess – Drones - Biking

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