Customer Service Call Center
Resume:
Laura Main
Macomb, MI *****
**********@*****.***
Professional Summary
In search of full or part time remote work.
Authorized to work in the US for any employer
Work Experience
Case Management
Conduent-Remote
November 2023 to July 2024
• answers incoming calls
• Adhere to call volume ques
• Provide information regarding Medicaid and Food Stamps
• Complete applications for Medicaid and food stamps
• replace medical cards
• document calls
Loan Analyst /Data Processing
LoanCraft, LLC-Troy, MI
July 2020 to July 2023
• Enter information quickly and accurately
• Make sure all information is documented
• Adhere to quota of 25 loans per shift
• Approve, deny or problem every loan
• If missing or incorrect information advise the correct department. Dispatcher
Service Towing-Warren, MI
January 2020 to March 2020
Assist customers in person regarding repossessed vehicles and accident vehicles. Receive and process payments.
Assist city and state police with accidents and private property impounds. Answer incoming calls for towing needs.
Dispatch drivers to locations
CUSTOMER SERVICE REPRESENATIVE
GFL ENVIRONMENTAL USA
October 2016 to October 2019
Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Effectively managed a high-volume of inbound and outbound customer calls. Handle new employee training and coaching during the first 90 days. Customer Service Representative
Onstar
April 2014 to February 2016
ONSTAR
Gathered and verified all required customer information for tracking purposes. Managed customer calls effectively and efficiently in a complex, fax-paced and challenging call center environment. Assisted in renewing of packages, new accounts, and add on services.
Account Support Representative
ViSalus
April 2012 to March 2014
Assist with questions and concerns. Manage accounts and process refunds and check requests. 100% satisfaction on reviews and handled lost or damaged claims. Web chat
Email Support
SUBSCRIBER ADVISOR
BIRLA MINACS- ONSTAR
March 2011 to September 2011
Maintained compassionate and empathetic relationship with customers regarding directions and concerns in a call center environment.
DELI CLERK
KOWALSKI KOWALITY MARKET
2008 to 2010
Assisted customers with questions and concerns regarding store products. Organized and worked with product placement to entice customers for sale products and specials.
Education
HIGH SCHOOL DIPLOMA in WARREN
MOTT HIGH SCHOOL
May 2000
Skills
• Typing
• Live chat
• Microsoft Office
• Technical support
• Loan processing
• Customer Service
• Microsoft Word
• 10 Key Data Entry
• Accounting
• Underwriting
• Call Center
• Dispatch
• Upselling
• Email Support
• Account Management
• Customer service
• Time management
• Data Analysis
• Web Chat
• Data Entry
• CSR
• Accounts Receivable
• Customer Support
• Organizational skills
• Microsoft Excel
Certifications and Licenses
Driver's License
Additional Information
SKILLS
• Communication skills • Student mentality • Conflict • Ability to work
• Time management • Interpersonal Skills resolution under
• Adaptability pressure
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