Service Specialist United States

Robert Avila

Portland, *****, United States, +1-503-***-****, ************@*****.***

SUMMARY Dedicated Patient Service Specialist with over 2 years of experience in a fast- paced healthcare environment. Proven ability to check in patients, manage paperwork, and assist medical staff effectively. Recognized for maintaining excellent communication and customer service skills while handling high- volume patient interactions. Committed to supporting team operations and ensuring optimal patient care, ready to leverage skills to enhance patient experiences at The Oregon Clinic.

WORK EXPERIENCE

07/2022 – Present Patient Service Specialist, Providence Medical Center Tigard, USA Facilitated patient check-ins and ensured accurate management of paperwork.

Conducted outreach calls to collect necessary information and coordinate referrals.

Supported medical assistants by providing vital information for patient care. 11/2021 – 07/2022 Warehouse Associate, Grainger Portland, USA Selected and packaged products for efficient shipment. Managed the handling of up to 2400 items from three trucks weekly. 08/2020 – 11/2021 Delivery Medical Technician, Rotech Healthcare Inc. Portland, USA Delivered critical medical equipment to patients’ homes. Established setup and provided demonstrations for the use of medical machinery.

12/2018 – 08/2020 Delivery Driver/trainer, Staples Portland, USA Executed deliveries of office supplies to both businesses and residences. Trained new drivers on navigation and adherence to road safety regulations.

05/2017 – 06/2019 City Letter Carrier, United States Postal Service Lake Oswego, USA 09/2014 – 05/2017 Corporate Merchandiser, Rite Aid Portland, USA Engaged in extensive travel throughout the United States for corporate merchandising.

04/2000 – 08/2014 Supervisor/Projects Team, Best Buy, Inc Richfield, USA Established new stores and warehouses, enhancing operational efficiency. Executed the installation of CAT 5 and CAT 6 cabling for comprehensive network setups.

Configured and assembled computers, televisions, and routers for customer use.

02/2004 – 05/2010 Longshoreman, Portland Local 8 Portland, USA Operated as a casual longshoreman primarily during weekend shifts. Transported vehicles off vessels onto designated areas. EDUCATION

09/1990 – 05/1992 Fullerton College

Associates Degree, Business Management

Fullerton, United States

09/1982 – 06/1986 Sunny Hills

High school diploma or GED

Fullerton, United States

SKILLS Forklift Network Installation

Delivery Driver Experience LAN

Microsoft Windows Microsoft Office

TCP/IP OSHA

E-commerce Computer Networking

Medical Records Inventory Control

Time Management Cash Handling

Routing Driving VoIP

Customer Service Mechanical Knowledge

Organization Skills Retail Sales

Help Desk Writing Skills

Driving Heavy Lifting

Detail oriented Leadership

Problem solver Communication skills

Multi-task oriented Independent worker

Negotiation Analysis skills

Front Office Experience Dependability

Positive Attitude EMR Experience

Flexibility Teamwork

LANGUAGES English

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