Store Manager Continuous Improvement

Professional summary Store Manager with over a decade of expertise in driving sales growth and enhancing customer engagement through strategic initiatives and data-driven insights. Proven track record in leading large teams, improving operational efficiency, and implementing cutting-edge inventory management systems, resulting in significant cost reductions and increased customer loyalty. Passionate about fostering a collaborative work environment and committed to continuous improvement and innovation in retail management.

Robert LeDuc

Store Manager/District Manager

10232 Newminster Loop, Ruskin, US, 33573 / +1-813-***-**** / *********@*****.*** Employment history

OCT 2023 - JAN 2025

TAMPA, FLORIDA

Store Manager, Roses Discount

NOV 2019 - NOV 2023

NAPLES, FLORIDA

Store Manager, CVS Health

Manager

CVS Health - Naples, FL

November 2019 to October 2023

FEB 2019 - OCT 2019

BRANDON, FLORIDA

Store Manager in training, Walgreens

Led team of 100+ to boost employee satisfaction by 20% via retention and development programs.

Improved customer experience, increasing dwell time by 35% through strategic merchandising. Implemented inventory system, cutting stockouts by 25% and overstock by 18% in first year. Increased loyalty sign-ups by 40% and repeat visits by 30% through customer engagement initiatives.

Optimized staff scheduling, reducing labor costs by 10% while maintaining service quality. Managed a team of 60 employees, fostering a culture of accountability and continuous improvement.

Oversaw daily operations of a high-volume CVS store, consistently meeting and exceeding sales targets by at least 5% quarterly.

Enhanced loss prevention strategies, resulting in a 40% reduction in shrinkage within the first year of initiative.

Directed the training and development of new staff, achieving a 95% retention rate of newly hired personnel after one year.

Chaired the district leadership committee to drive regional sales initiatives, contributing to a cumulative sales increase of 18% year-over-year for the district. Spearheaded sales team initiatives, surpassing targets and driving substantial revenue growth 5% while fostering team development and operational excellence. Executed in-depth P&L analyses and vendor assessments, streamlining operations and enhancing cost-efficiency in a fast-paced retail setting. Redesigned merchandising strategies, significantly reducing shrinkage by 1.5% and improving overall store outcomes and customer satisfaction by 35%. Aligned team strengths with organizational goals, boosting efficiency and creating a cohesive work environment that drove measurable results.

JUL 2017 - DEC 2018

WIMAUMA, FLORIDA

Store Manager, Walmart

OCT 2013 - APR 2017

SUN CITY, FLORIDA

Store Manager, Dollar General

JAN 2009 - SEP 2013

WEST PALM BEACH, FLORIDA

District Manager/Manager, Green Earth Corporation

Implemented new employee training program, resulting in a 25% reduction in onboarding time and an increase in overall employee satisfaction scores by 15%. Successfully increased average store sales by 18% within the district, leading to a $1.2 million increase in annual revenue.

Reduced district wide inventory shrinkage by 30% through improved loss prevention strategies and staff training, saving the company over $500,000 annually. Launched a district-wide customer service initiative, leading to a 10% increase in customer satisfaction ratings and a 5% increase in customer retention. Managed Super Center $400M sales growth, enhancing service benchmarks and inventory efficiency.

Empowered 350+ staff through comprehensive training programs in e-commerce, Walmart Academy, and diversity initiatives.

Led district to #1 regional sales and service rankings through strategic initiatives. Coordinated deliveries and stock, ensuring efficient inventory management Developed and executed a comprehensive omnichannel strategy, integrating in-store, online, and mobile shopping experiences, leading to a 40% boost in customer retention and a 25% increase in average transaction value.

Partnered with LLP on loss prevention, slashing shrink to 2.2% and eliminating customer claims from previous 10% level.

1. Managed store operations, leading to top regional sales rank through strategic initiatives. 2. Enhanced loss prevention measures, achieving highest regional performance to 1.2 % shrink. Opened new locations, setting sales records and improving customer satisfaction to #1 consecutively.

3.

4. Mentored future leaders, strengthening team capabilities and succession planning. Promoting 5. Optimized store performance with data insights, consistently exceeding sales goals. Led a district-wide talent development program, resulting in a 25% increase in internal promotions and a 40% reduction in management turnover. 6.

Education

AUG 2010 - JAN 2012

TAMPA, FL

Associate in Business Administration Management/Theology Doctrine, River University

Courses

Florida Food safety license at Florida Food safety Store Manager Training/ Retail Customer Service Professional Certificate Leadership Development and Health. Technology Leadership Development Program at CVS Health Store Manager training program (LEAP) Certificate at Walgreens Walmart Academy Store Management certificate at Walmart Skills Crisis Communication Financial Reporting

Sales Analytics Staff Scheduling

Operational Planning Market Positioning

Team Leadership Inventory Control

Customer Engagement Performance Metrics

E-commerce Strategy Training Development

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