Supply Chain Product Support

DEMETRIS WHITE

*****.***********@*****.*** 301-***-**** Hanover, MD

SUMMARY

Experienced logistics professional with 18 years of expertise in enhancing supply chain efficiency and optimizing logistics processes. Skilled in requirements analysis, cost analysis, and risk assessment to ensure system supportability and availability. Proven ability to influence supportability design and develop life-cycle sustainment plans. Adept at defining product support strategies, managing technical data, and promoting standardization to simplify support. Committed to ensuring system reliability and tracking sustainment metrics to drive operational excellence. WORK EXPERIENCE

Northeastern Supply, Inc Beltsville, MD

HVAC Inside Sales Coordinator/Parts Counter Person May 2022 - Present

• Provide exemplary customer service by assisting with product inquiries, recommendations, and purchases, ensuring customer satisfaction and fostering repeat business.

• Accurately process various payment transactions and manage invoicing, ensuring efficient handling of financial records and customer accounts.

• Consistently achieve 40% of sales targets through strategic upselling and cross-selling, enhancing overall revenue.

• Collaborate with team members and participate in inventory management, contributing to store goals and maintaining product availability.

• Leverage negotiation skills to secure favorable terms with suppliers, enhancing procurement efficiency and cost-effectiveness.

• Spearheaded acquisition initiatives by identifying potential suppliers and negotiating favorable terms, resulting in a 15% reduction in procurement costs.

• Collaborated with cross-functional teams to assess acquisition opportunities and integrate new suppliers into existing supply chains, enhancing operational efficiency.

• Conducted requirements analysis and cost analysis to optimize logistics support systems, ensuring efficient procurement, operation, and support processes. Developed life-cycle sustainment plans and product support strategies to enhance system reliability and maintainability. Carrier Enterprise Hanover, MD

Parts Procurement Specialist/Counter Person Feb 2020 - Jan 2022

• Improved inventory management by streamlining ordering processes and implementing automated tracking systems, resulting in enhanced efficiency and reduced errors.

• Secured cost savings through effective negotiation with suppliers, obtaining discounts on bulk orders and contributing to overall financial efficiency.

• Enhanced customer satisfaction by promptly addressing inquiries, accurately matching solutions to customer needs, and finalizing sales transactions efficiently.

• Facilitated seamless departmental communication and collaboration, ensuring smooth coordination of procurement tasks and alignment with company objectives.

• Led acquisition projects by evaluating supplier proposals and negotiating contracts, resulting in a 10% reduction in procurement costs.

• Developed and maintained strong relationships with key suppliers to ensure timely delivery and quality of products, supporting company acquisition goals.

Lennox Part Plus West Chester, PA

Logistics Coordinator/Hvac Assistant Dec 2018 - Jan 2020

• Enhanced supply chain efficiency by optimizing shipping schedules and routes, resulting in improved delivery times and minimized stockouts.

• Trained new employees on logistics procedures and fostered relationships with vendors, securing better pricing and terms to enhance profitability.

• Promoted sales of HVAC replacement components and aftermarket products, servicing over 75 customers and contributing to the achievement of sales goals.

• Managed accounts receivable by processing invoices and payments, ensuring timely collections and maintaining accurate financial records.

• Collaborated with the finance team to reconcile accounts and address discrepancies, improving cash flow and reducing outstanding balances.

Lowe's Incorporated Upper Marlboro, MD

Plumbing Specialist Oct 2006 - Dec 2018

• Provided detailed product information and recommendations, enhancing customer satisfaction and driving sales.

• Ensured safety protocols were adhered to during installations and repairs, contributing to a safer work environment.

• Reduced service callbacks by conducting thorough inspections and proactively addressing potential issues.

• Guided and trained junior team members, fostering skill development and team efficiency.

• Managed order processes, including entry, vendor communication, and issue resolution, ensuring smooth project completion.

EDUCATION

Prince George's Community College

Associate's degree, Addiction Counseling

Upper Marlboro, MD

May 2025

SKILLS

Data Analysis • Supply Chain Management • ERP Systems Proficiency • Negotiation • Strategic Planning • Client Relationship Management • Effective Time Management • Logistics Process Improvement • Procurement Tracking • Inventory Management • Sales Support • Microsoft Excel • Microsoft Office Suite • CRM Software • Communication

• Problem Solving • Attention to Detail • Due Diligence • Market Research • Relationship Building • Project Management • Time Management • Proficiency in Logistics Software • Critical Thinking • Organizational Skills • Forklift Operator

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