Medical Records Clerk
Resume:
Jordan Witherite
814-***-**** • **************@*****.*** • Turtle Creek, PA 15145
Detail-oriented Medical Records Clerk with proven expertise in records management and HIPAA compliance at GEO Secure Services. Demonstrated reliability in improving medical records retrieval processes and conducting thorough audits. Strong written communication skills complemented by a commitment to safeguarding patient confidentiality and enhancing operational efficiency.
Summary
Skills • Records management
• Reliability
• Troubleshooting abilities
• HIPAA compliance
• EMR / EHR
• Written and verbal communication
• Multitasking capacity
• Goal setting
02/2024 - Current
Medical Records Clerk, GEO Secure Services, Philipsburg, PA 09/2022 - 02/2024
Universal Associate/Call Center Customer Service Representative, CNB Bank, Dubois, PA
Experience
• Performed quality assurance reviews of medical records for accuracy and completeness.
• Scheduled appointments and updated calendars for medical staff based on patient records.
• Obtained information by contacting appropriate personnel or patients.
• Tracked and processed release of information requests.
• Supported administration staff with records requests to support patient care.
• Retrieved medical charts for healthcare staff for filing in medical records.
• Determined and implemented techniques to improve medical records retrieval process.
• Conducted periodic audits of physical documentation versus electronic health records.
• Resolved any discrepancies found in the review process.
• Entered data into electronic health record systems.
• Scanned paper records into digital format.
• Processed incoming medical records requests.
• Organized patient charts, gathering medical histories, lab results and consents. Scanned and converted paper records to digital format, ensuring clear and legible documents.
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Managed release of information requests and identified requestors as patient, relation or provider.
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• Safeguarded medical records to maintain patient confidentiality. Assisted with payroll preparation by collecting timekeeping information and processing reports . Assisted HR
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• Prepared official checks for customer and internal bank needs.
• Transmitted orders to supply cash to meet daily needs.
• Answered phone calls to help customers.
• Received and counted daily inventories of cash, drafts and checks.
• Received mortgage and other loan payments, verifying payment dates and amounts due. 08/2020 - 09/2022
Medical Administrative Assistant, Heritage Valley Wound Care, McKees Rocks
• Resolved problems or discrepancies concerning customers' accounts.
• Greeted customers upon entering the store with a friendly attitude. Provided excellent customer service by greeting customers, answering questions, and responding to complaints.
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• Trained new employees on company policies and procedures. Responsible for adhering to loss prevention standards; monitored suspicious activity within the store premises.
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• Balanced drawers at end of shift to ensure accuracy of funds received from sales transactions.
• Balanced daily cash deposits and vault inventory with zero error rate. Answered phone calls promptly and provided information about products or services offered by the store.
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Performed daily opening and closing duties such as counting money in the cash drawer, reconciling receipts, and restocking supplies.
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• Utilized problem-solving techniques when resolving challenging customer issues. Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
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• Created spreadsheets in Excel for tracking purposes.
• Received and screened telephone calls and visitors by determining or addressing needs.
• Updated patient accounts and information daily.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Maintained current, organized, and efficient office inventories.
• Answered phone calls to provide assistance, information, and medical personnel access.
• Compiled physical and digital documents, charts, and reports. Reached out to patients day before scheduled appointments to confirm times and instructions.
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• Provided administrative support to clinical staff as needed.
• Interviewed patients to complete case histories and intake forms.
• Monitored office supplies inventory and placed orders when necessary.
• Assisted with coding medical records using ICD-10 coding standards.
• Scanned documents into EHR systems according to established protocols. Collected information, verified insurance and collected co-payments for patients as part of check-in process.
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• Scheduled appointments for patients via phone and in person. Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
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• Maintained confidentiality of records relating to clients' treatment Performed data entry tasks including transcribing dictation of medical reports into electronic health records system.
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• Answered phones, scheduled appointments, and provided general information to callers.
• Entered patient demographic information into the Electronic Health Records system. Expected in 05/2025
Bachelor Of Arts
Pennsylvania State University, University Park, PA 05/2020
High School Diploma
Curwensville Area High School, Curwensville
Education And
Training
Certifications • CPR Certified
Accomplishments • Honor Roll
Activities And
Honors
• Volunteer work
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