Call Center Agent
Resume:
Tatiana Goodwin
***********@*****.***
Call Center Agent
Teleperformance (Maumee, OH)
April 2024-March 2025
Answer, handle, and document calls regarding medical billing. Educate callers on payment options and troubleshoot payments.
Baker
Hollywood Casino (Rossford, OH)
June 2023-March 2024
Mixing, baking, decorating, and breadbaking.
Warehouse Worker
Amazon (Perrysburg, OH)
February 2022-April 2023
Stow path on hiring, sorting and documenting incoming items for later retrieval. Became a stow learning ambassador which entailed working with security for both safety and avoiding shrink. Usual learning ambassador duties included training of new hires, further training of specialized positions for seasoned hires, plus audits and retraining of experienced workers.
Food Specialist
Speedway LLC (Ypsilanti, MI)
January 2019-September 2021
All hot and cold food preparation plus coffee island. From that i expanded my role to include sanitation, inventory management, stock ordering, maintenance of stock, plus coffee/drinks machine maintenance.
Pastry Chef
Madonna University (Livonia, Michigan)
October 2015-May 2018
All baking plus support for breakfast and lunch cooks. Replaced one full time and one part time person while only part time myself. Expanded their catering operations and developed menus and recipes. Led efforts to reduce waste and rework leftovers. Pastry Chef
Aramark (University of Michigan Hospital, Ann Arbor, MI) August 2007-April 2014
Launched extensive menu of scratch items and established much higher production rates, sales, and profit margins. Also took on tasks from other departments for regular production. Sales were over double what they were when I left. Pastry Chef
Eurest Dining Services (Compass Group)
June 2001-October 2007
Transformed an area based on frozen premade product into an actual bakery showcasing dozens of signature, in-house, scratch product ranging from cookies to petites to desserts. Sales quadrupled and food cost dropped to less than half its former total. Cafeteria was run as a fee account but bakery actively made considerable profit rather than needing subsidy under my control. Baker
Sweet Cravings (Kerrytown)
July 1999-June 2000
Researched and modified recipes, streamlined production, and helped introduce breads as well as my regular duties of general baking production and cake decorating. Supervisors were Todd and Angie McCormick, managers and owners. Bakery Manager
Holiday Market-Canton, MI
July 1999-February 2000
Responsible for totally overhauling bakery. Duties ranged from hiring, keeping inventory, and managing staff to baking, cake decorating, and developing recipes. Under my supervision gross sales doubled and production cost dropped thirty percent. Please note: I remarried. The companies listed above before 2014 know me under my former name, Tatiana Benet-Riley. My interests include martial arts (Choi Kwang Do), needlework, and ice skating and I have spent years as a professional instructor on each of these while working full time elsewhere. I am certified in Outlook and have tutoring experience for high school mathematics, SAT/PSAT prep, and literature.
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