High School Sales Representative
Resume:
J A M OW Y I A L E W I S
C U S T O M E R S E R V I C E & S A L E S
C O N T A C T
**********@*****.***
Colfax based
MOUNT TABOR HIGH SCHOOL
High school diploma
E D U C A T I O N
S K I L L S
•Time management
•De-escalation techniques
•Attention to detail
•Empathy & Patience
•Live chat support
•Crm Software
•Upselling & cross selling
•Negotiation
L A N G U A G E S
• E N G L I S H
P R O F I L E S U MMARY
Proven top-performer in high volume environments with AT&T, Spectrum, and Reliance Group. Skilled in resolving escalations, driving sales through upselling, and delivering 90%+ first-call resolution. Known for consistently exceeding performance targets, managing 60–100 calls daily, and building long-term customer trust. Ready to contribute to a team that values results, communication, and professionalism. WORK E X P E R I E N C E
JUNE 2022-
OCT2024
AT&T
Sales representative
Spectrum community Oct2024-current
solutions
Sales Representative
Reliance Group Sep 2021-Dec 2022
Collections specialist
Ranked consistently among top 5% of performers in a 100+ agent call center.
Handled 60–80 calls daily, including escalations,
resolving issues with a 90%+ first-call resolution rate. Recognized for exceptional conflict resolution and customer retention skills.
Deliver support to 100+ customers daily across multiple platforms, maintaining 95% satisfaction ratings.
Created a smoother customer experience by optimizing system workflows and reducing issue resolution time. Collaborate with internal teams to improve service delivery and customer retention.
Negotiated payment plans that reduced outstanding
debts by 30% within 6 months.
Developed strategic collection workflows, improving recovery rates and client satisfaction.
Maintained accurate reports and handled sensitive
financial data with discretion.
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