Customer Support Data Entry
Resume:
Jessica Custard (She/ Her)
Jefferson, OH *****
***************@*****.***
Professional Summary
Dedicated and adaptable professional with extensive proficiency across administrative, communications, creative, crisis management, data entry, office, public and social service sector, and team leadership roles. Recently completed an Emergency Services Dispatch training program, with graduation and certification. Demonstrated history of skillfully managing diverse groups and responsibilities and cultivating collaborative team dynamics to obtain team objectives. Actively pursuing a fulfilling role in Northeast Ohio or in a remote capacity, to harness my versatile skill set for overcoming challenges and achieving success through integrity and transparency. Committed to fostering a positive impact through continuous learning and kindness, eagerly contributing to team development and organizational accomplishments.
Authorized to work in the US for any employer
Work Experience
Volunteer Team Leader
HeadCount.org-New York, NY
June 2021 to Present
Encouraged confidence and passion in potential recruits through active training and working alongside veteran volunteers. Created a sense of altruism in the work by encouraging discussions before musical events of appropriate subject matter and brainstorming. Sat with volunteers one-on-one to discover personal strengths, knowledge bases, and methods of creativity each could bring to the table. Was a part of the Pride Committee that wrote the booklet on using inclusion and sensitivity in all interactions. A booklet that is now recognized and used organizationally and nationwide. 988 Suicide Crisis Counselor Consultant
Insight Global for The Trevor Project-Minneapolis, MN September 2024 to April 2025
Provided non-judgmental, open, and safe space for Contacts to share at their own time and in their own way. Acted as part of a team, with the mentality of unity and belonging in a quest toward self care and professional growth. Remained open, inclusive, and empathetic toward all people I came into contact with, including self, colleague, Contact, and everyone else along the way. Used a collaborative, trauma- informed approach in every aspect of the position. Determined safety of Contacts, using skill, experience, and training, through supportive and active listening. Opened, managed, updated, and closed Case Records appropriately, and kept all information confidential. Continuously strove to improve myself and found opportunities for growth in every encounter, via observation and grateful openness to feedback. This position ended when contract ended.
Resident Care Specialist
WomenSafe-Chardon, OH
November 2023 to June 2024
Altruistically help run a Domestic Violence shelter for adult and minor victims of abuse. Using trauma- informed care during overnight shifts, am responsible for manning our crisis call Hotline, handling intake and discharge processes, taking care of the environmental concerns of our shelter, documenting medical/ pharmaceutical/ critical event/ and request documentation, and seeing to the emergency/safety planning/security/ mental and physical health/ transportation/social service requirements, and to all other basic human needs.
911 Telecommunicator
Chagrin Valley Dispatch-Cleveland Heights, OH
March 2023 to October 2023
Answered 7-digit and emergency calls and dispatched the correct responders to the scene. Handled all available resources appropriately, ensuring the quickest and best-equipped response times, and therefore, the greatest possibility for the best outcome. Provided calm and stable reassurance to callers in high-stress situations, maintaining composure through appropriate questioning and follow-through assistance. Utilized computer-aided dispatch systems and all available resources to accurately record and relay critical information to both callers and first responders. This position started in the classroom at Auburn Career Center at the beginning of March. After the completion of week 8, it moved to CVD's Cleveland Heights location for the remaining months of on-the-job training. Graduated June 23rd from Auburn with a diploma, a nationally-recognized NECC certification, and other certifications in NIMS, FA/ CPR/AED from AHA, LEADS, EMD. Graduated 4th in the class with the distinct honor of having served as Peer Support point person.
Loss Drafts Specialist
Proctor Loan Protector-Solon, OH
January 2021 to December 2022
Precisely handled property damage claims by meticulously reviewing damage reports, processing claim checks, and orchestrating communication with homeowners, contractors, and insurance entities. Effectively navigated intricate claims, swiftly adapting to evolving business regulations and shifting client demands. Played a pivotal role in the onboarding process by conducting online shadowing for new team members, significantly enhancing team performance and expansion. Collaborated in leading cultural heritage events and assumed a Co-Leader position within the LGBTQ+ Team Resource Group. Recognized for exceptional performance with a substantial $2/hour raise within just 3 months of joining Proctor. This was a contract-only position. After leaving, spent time out-of-state caring for an ill relative. Administrative Assistant
Rojeen Construction-Mentor-on-the-Lake, OH
January 2010 to May 2020
Facilitated seamless meeting coordination, communication management, and appointment scheduling via Google, Outlook, and Microsoft Office platforms, showcasing adaptability in utilizing Zoom extensively during the pandemic. Skillfully managed financial operations, encompassing payables, receivables, payroll, reporting, and other financial duties, demonstrating proficiency in a non-accounting capacity. Delivered executive and personal assistant support, acting as a crucial bridge between clients and the company. Leveraged high-level typing abilities (approximately 80 wpm) to streamline office operations and enhance efficiency. Unfortunately, Rojeen was a victim of the Covid-19 pandemic. The company closed their doors. Spent time after this concentrating on scholastic achievement. Education
Junior in college in BA Psychology
UMGC - Remote
September 2025 to May 2027
Certificate in Emergency Services Telecommunications Auburn Career Center - Concord, OH
March 2023 to June 2023
Skills
• Financial acumen
• Music therapy
• Alzheimer's Care
• Vital Signs
• Intake Experience
• Crisis Management
• Telecommunication
• Leadership
• Administrative Experience
• Medication Administration
• Typing
• Medical terminology
• Personal Assistant Experience
• Microsoft Office
• Behavioral Health
• Front desk
• Developmental Disabilities Experience
• Crisis Intervention
• Case Management
• Social Work
• Organizational skills
• Memory Care
• Recruiting
• Customer service
• Communication skills
• Volunteer management
• Dementia Care
• Individual / Group Counseling
Certifications and Licenses
LEADS
May 2023 to Present
Law Enforcement Automated Data System (Ohio)
CPR Certification
April 2023 to April 2025
Includes CPR, FA, AED
NECC
June 2023 to June 2024
National Emergency Communications Certification
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