Customer Service Patient Care
Resume:
Earlisha Turner
Houston, TX
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Focused Post Acute Care Partners-Orange, TX
February 2024 to February 2025
• Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility
• Assisted patients with activities of daily living (ADLs) such as toileting and grooming
• Ensured patient safety by following infection control protocols and maintaining a clean environment
• Assisted in transferring patients between beds, wheelchairs, stretchers, and other equipment safely
• Responded promptly to call lights and requests for assistance from patients
• Performed basic medical procedures such as taking blood pressure readings or collecting specimens for testing purposes
• Implemented fall prevention strategies through regular monitoring of high-risk individuals
• Aided in range-of-motion exercises to promote joint flexibility and prevent muscle contractures
• Demonstrated strong communication skills when interacting with patients, families, and healthcare team members
• Followed HIPAA guidelines to protect patient confidentiality and privacy
• Aided in the management of chronic conditions by monitoring symptoms and reporting changes to medical staff
• Supported patients' independence by encouraging self-care activities within their abilities Assistant Manager
Little Caesars Pizza-Orange, TX
February 2023 to January 2024
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Implemented new scheduling system that optimized staff allocation and reduced labor costs by XX%
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
Server
Casa Ole-Orange, TX
September 2021 to January 2024
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
• Effectively communicated daily specials, menu items, and drink options to customers, resulting in increased sales
• Maintained a clean and organized work area, including tables, chairs, utensils, and condiments
• Collaborated with kitchen staff to ensure accurate preparation of food orders according to customer preferences
• Managed cash transactions accurately and efficiently using POS system
• Demonstrated strong knowledge of allergens and dietary restrictions to accommodate special requests from customers
• Maintained a positive attitude even during high-stress situations to create a welcoming atmosphere for guests
• Possessed excellent time management skills in order to prioritize tasks effectively during peak hours Cashier/Customer Service
Golden Chick-Orange, TX
December 2021 to January 2023
• Maintained cleanliness and sanitation standards in the kitchen area, adhering to health and safety regulations
• Operated cooking equipment such as grills, fryers, ovens, and microwaves with precision and efficiency
• Collaborated with team members to prioritize orders during peak hours for timely delivery of food to customers
• Adhered to strict timing standards for preparing different menu items to minimize customer wait times
• Handled cash transactions accurately at the register while providing friendly customer service
• Assisted in training new cooks on proper cooking techniques, food safety procedures, and kitchen protocols
• Collaborated with front-of-house staff to ensure accurate order preparation according to customer specifications
• Demonstrated strong knowledge of allergens present in various menu items for safe handling of special dietary requests
• Supported team morale by fostering a positive work environment through effective communication Customer Service Representative
Alorica Call Center-Beaumont, TX
January 2017 to August 2022
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Demonstrated excellent written communication skills by crafting clear responses that addressed each aspect of the customer's inquiry concisely
Education
Online course in Criminal Justice
Lamar University-Beaumont, TX
May 2024 to Present
Skills
• Caregiving
• Acute care
• Shift Management
• Serving
• Customer service
• Computer skills
• Cash handling
• Communication skills
• Sales
• Meal Preparation
• Custodial Experience
• Microsoft Word
• Hotel experience
• Hospital Experience
• Shift management
• Food Service
• Home Care
• Patient care
Certifications and Licenses
CNA
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