Customer Service Data Entry
Resume:
Motivated and adaptable professional with a diverse background in data entry, customer service, and dental healthcare support, including hands-on experience as both a dental assistant and dental receptionist. Over the years, I have developed a strong ability to manage multiple responsibilities in fast-paced environments, from accurately inputting and maintaining large volumes of data to handling front-desk operations and supporting dental procedures. Skilled in providing exceptional customer service, coordinating appointment scheduling, verifying insurance information, and ensuring smooth communication between patients and dental staff. I bring a compassionate and professional approach to patient care, a keen eye for detail in administrative tasks, and a commitment to maintaining confidentiality and efficiency in every role. Known for being dependable, organized, and a collaborative team player with a focus on delivering a positive experience for both patients and colleagues.
SKILLS
Customer service
Active listening
Critical thinking
Data entry
Phone and email etiquette
Dental terminology
Appointment scheduling
Dental impressions
Equipment sterilization
EDUCATION
EXPECTED IN APR 2027
Bachelor of Arts
Education Grand Canyon University Phoenix, AZ
APR 2025
MBA
International Business Richland College Dallas, TX
Still studying
Continuing education in Business
JUN 2014
High School Diploma
Business Lake Highlands High School Dallas, TX
After-school program
Completed professional development in Education
Abok Kual
****.*****@*****.***
Dallas, Tx 75217
WORK HISTORY
CAREGIVER
Amada Denver
JAN 2023 - JAN 2025
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
DENTAL ASSISTANT
Vida Family Dentistry of Garland Dallas
JAN 2022 - APR 2023
Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Sterilized rooms and prepped equipment and instruments for 8-15 procedures daily.
DATA ENTRY CLERK
HIKINEX Dallas, Tx
AUG 2021 - MAR 2022
Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Maintained electronic and paper filing systems for easy retrieval of information.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Tracked office supplies and restocked low items to keep team members on task and productive.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Completed data entry tasks with accuracy and efficiency.
'Managed approximately 30 incoming calls, emails and faxes per day from customer
CUSTOMER SERVICE REPRESENTATIVE
Atlas AT&T Dallas
MAR 2018 - JAN 2020
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
HOSPITALITY INTERN
Double Tree By Hilton Hotel Dallas Dallas
JUN 2014 - AUG 2018
Welcomed guests to the facility, addressed complaints, and found solutions to problems.
Answered telephone calls and emails to assist customers in making reservations.
Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking the quality and freshness of products, and performing daily inventory counts.
Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue by 30%.
DENTAL RECEPTIONIST
Smiley Dental & Orthodontics Dallas, USA
AUG 2013 - JUN 2014
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
Handled sensitive situations professionally, such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Answered phone calls and messages for a 30-physician patient medical facility, scheduling appointments, and handling patient inquiries.
LOCATIONS
6119 Elam Rd Dallas, 75217
#HRJ#211b8281-477a-4e58-b301-9d13d431ffa3#
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