Front Desk Administrative Support

SUMMARY

EDUCATION PROFESSIONAL EXPERIENCE

SKILLS

CERTIFICATIONS

Montgomery,AL 36117

*******.********@*****.***

SHAWANA MARSHALL 334-***-****

Motivated and results-driven professional with extensive experience in medical and administrative support, seeking a dynamic role where I can leverage my skills to contribute to organizational success and pursue long-term career growth in a fast- paced, team-oriented environment.

January 2015 – April 2025

Casino Host (March 2024 – April 2025)

Strategically recruited and retained mid- to high-tier casino players through personalized outreach and relationship management. Enhanced player engagement by coordinating targeted marketing initiatives and exclusive promotional events.

Resolved guest inquiries and concerns promptly, ensuring a high standard of customer satisfaction and service excellence.

Articulated and promoted the value of casino rewards programs, effectively driving participation and loyalty.

July 2015 – March 2024

Oversaw nightly hotel operations, ensuring seamless front desk performance and guest service excellence during overnight shifts. Audited and reconciled daily financial transactions, including room charges, payments, and departmental revenue reports. Generated and distributed accurate end-of-day reports to management for review and recordkeeping.

Resolved guest concerns and service issues with professionalism and efficiency, maintaining high satisfaction levels.

(January 2015- July 2015

•Greeted guests warmly and managed all check-in and check- out procedures with efficiency and accuracy.

• Handled room reservations, modifications, and cancellations using hotel management software.

• Managed cash, credit, and debit transactions while maintaining balanced cash drawers and accurate records.

• Addressed guest inquiries, requests, and complaints promptly to ensure a positive guest experience.

High School Diploma-May 1992

•Cash Handling & Transactions:

• Team Leadership & Supervision:

• Problem Resolution

• Medical Office Administration:

• Multi-tasking & Time Management:

• Communication:

• Event Coordination:

• Administrative Skills:

•Medical Administrative Assistant Certificate

– Fortis College, Montgomery, AL (2009)

CPR Certified

First Aid Certified

Wind Creek Casino & Hotel-Wetumpka AL

Night Auditor/Hotel Shift Manager

Front Desk Agent

Jefferson Davis High School

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