Customer Service Front Desk
Resume:
SAFIYA
JOHNSON
*******.******@*****.***
Atlanta, GA 30344
Dynamic administrator with a proven track record at Eppstein Uhen Architects, excelling in recordkeeping and office administration. Recognized for exceptional customer service and meticulous attention to detail, ensuring confidentiality and efficient workflow. Adept at managing inventory and enhancing operational efficiency, contributing to a productive work environment.
PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Data entry
• Attention to detail
Recordkeeping and file
management
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• Office administration
• Administrative support
Booker T. Washington
Atlanta, GA • 05/2007
High School Diploma
Fulton County Notary
EDUCATION
Eppstein Uhen Architects - Administrator
Atlanta, GA • 12/2021 - Current
Emory University Hospital - Front Desk Receptionist Atlanta, GA • 06/2019 - 05/2023
UPS - Warehouse Manager
Atlanta, GA • 09/2012 - 05/2019
WORK HISTORY
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
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Maintained personnel records and updated internal databases to support document management.
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Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
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Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
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Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
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• Scheduled, coordinated and confirmed appointments and meetings. Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
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Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
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Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
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Cleaned and maintained warehouse in compliance with OSHA safety standards.
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Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
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• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
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