Medical Assistant Customer Service
Resume:
Pamela Heiner
Registered Medical Assistant
Live Oak, TX
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Premier Elite Benefit Specialist
United HealthCare Services, Inc - San Antonio, TX
August 2017 to Present
Answer members questions on benefits and claims. Fix complex claim situations with providers. Team Lead at work. Computer, phone, faxing and scheduling with Providers. Self reliant and little to no supervision.
Sr Diabetic Sales Specialist II
Medtronic - San Antonio, TX
April 2010 to May 2013
Working answering phones on the que for both Commercial and Government insurances. Customer service, salesmanship and mass knowledge. Processing orders and shipping them out. Answering calls on the que for both Commercial and Government insurances. Taking orders, verifing orders, inputing data and insurance benefits. Verifing insurance benefits and eligibility information. Processing and shipping Diabetic Sales Items all over the United States. Knowledge of both commercial and government insurances with rules and federal guidelines followed. Customer service and sales on each order. Faxing, phones, scanning and data entry. Knowledge of UPS shipping guidelines. Skills: Customer Service, phones, computer skills, data entry, fax and copying. Deli Associate
HEB - Universal City, TX
October 2005 to August 2006
Working in lg deli assisting customers with meat/cheese selections by selecting, slicing, and packaging food items to their specifications. Also, making specialized trays for holiday, party or personal needs of customers.
Skills: People skills, customer interaction, handling large crowds and customer service. Medical Assistant
Dr Kimberly Ross - San Antonio, TX
March 2003 to August 2004
Medical Assistant for 2 Dermatologists at San Antonio and Seguin, TX offices. H & P, Chief Complaints, charting, callbacks on Rx's, lab results, biopsies. Assisted both physicians during biopsies, minor surgeries, wound care, injections, exams, etc. Worked alone and with physicians to assist patients in Dermatologic care at 2 locations. Scheduled appointments, surgeries, anesthesia, lab tests, and radiologic exams. Used computer in Unisyss and Versys and MOM systems to chart, schedule, balance monthly charges, billing and statements, filed insurance to local, national, Medicaid, Medicare and Champus VA and Workers Compensation. Coded with CPT 4 and ICD 9 for all procedures. Medical transcription to charts and insurance companies.
Medical Assistant
Skinner Clinin - San Antonio, TX
November 1989 to June 1997
Medical Assistant, Front office Clerk and back office assistant to 6 specialty clinic. Answered phones, scheduled appts., surgeries, anesthesia, lab tests, radiologic tests and additional referrals to other physicians. Charted test results, H&P's, RX refills, and doctors orders. Assisted physicians in rooms with patient care, injections, wound care and minor surgeries. Set up surgical trays, rooms and testing for patients. Filed and coded all types of insurance. Did medical collections, billing, and insurance follow-ups. Education
Registered Medical Assistant in Medical Assistant/Medical Office Mgt. San Antonio College - San Antonio, TX
August 1983 to April 1984
General Diploma in General studies
South San Antonio High School - San Antonio, TX
August 1973 to June 1977
Skills
• Typing (10+ years)
• Wordperfect (6 years)
• 10-Key (10+ years)
• Dictation (10+ years)
• Quickbooks (10+ years)
• Excel (10+ years)
• Accounting (10+ years)
• Bookkeeping (10+ years)
• Customer Service (10+ years)
• Data Entry (10+ years)
• EKG (10+ years)
• Employee Relations (10+ years)
• Filing (10+ years)
• Fax (10+ years)
• Medical Terminology (10+ years)
• coding (10+ years)
• Office Management (10+ years)
• Receptionist (10+ years)
• Phones (10+ years)
• Scheduling (10+ years)
• Windows (10+ years)
• CPT Coding
• Medical Office Experience
• Medical Billing
• ICD-9
• Medical Office Management
• Patient Care
• ICD-10
• Experience Administering Injections
• Medical Scheduling
• Medical Collection
• Medical Coding
Awards
Class President
August 1983
Awarded Class President of my Medical Assistant/ Medical Office Mgmt Class. Valedictorian
April 1984
Graduated from Medical Assistant/Medical Office Management with a 4.0 GPA and made Valedictorian Certifications and Licenses
Plastic Surgical Associates Certification
October 1987 to Present
Member of Plastic Surgical Associates
Registered Medical Assistant (RMA)
April 1984 to Present
Graduated and presented Certification of Medical Assistant
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