Customer Service Information Security
Resume:
TRUNG LE VO - CISSP Certified
***********@*****.***
Huntington Beach CA 92647
IT INFRASTRUCTURE PROJECT
Support Management / Technical Troubleshooting / Customer Service / Information Security Consultant CAREER SUMMARY
Highly motivated US Navy veteran Detail oriented, IT specialist with software developer background. Exceptional written and verbal communication skills; especially adept at clear and concise technical writing and completing objectives in stressful work environments. Operating Systems: Windows, MacOS, Linux, AndroidOS, iOS, Windows Server Hardware: IBM X Series, Compaq, HP, Dell, all Intel based hardware, AMD, Cisco
PROFESSIONAL EXPERIENCE
3/2023 – Current (40 Hours / week)
Cyber Specialist for MCEN:
- CISSP, CASP+, HBSS. ACAS Operator Qualified
- Utilize HBSS Trellix to monitor and manage over 47.000 end points / computers.
- Utilize Tanium, ACAS, MECM, Active Directory to track, identify vulnerabilities and patch / update End Points to maintain STIG standards.
- Work closely with ISSE, ISSO and ISSM to maintain 97% overall compliant of all Endpoints from multiple regions including VMs and windows Servers
- Utilize PowerShell, to script Automation tools to verify live hosts, compile detailed Endpoint software information. remote access Endpoints to analyze and conduct targeted diagnoses.
- Utilize PowerShell to achieve Threading. Enable the production of tools that are able to send commands to patch or request information from high number of machines concurrently. Enable patching and compiling information across network with high speed.
- Utilize SIEM to compile weekly cyber reports.
- Work alongside ISSE to push packages, create POEMs, conduct random Audits on network devices and applied configurations according to STIGs IT System Administrator Mid for MITSC West USMC SMIT-MCEN duties:
- Manage, verify, create User Account, Groups, and Computer Profiles with ACTIVE DIRECTORY
- Create, modify, manage IP Scops, monitor DNS Servers.
- Monitor, record and report Network Statistic daily with TANIUM.
- Repair, verify, and deploy SCCM.
- Conduct daily server checks.
- Conduct hardening procedures on Server monthly.
- Maintain Cyber-security postures.
- Attention to detail: carefully read though SAARs applications for discrepancies ensuring information security
- Customer Service: communicate with peers and end users professionally to assist, explain and resolve issues in professional manners.
- Committed to providing quality services while maintaining cyber security posture of the information.
- Identify, resolve and record problems ensuring fast problem solving and accuracy recommendations.
- Oral Communication: clearly express, share ideas, SOPs and recommendations during meetings to raise awareness and efficiency of the team.
- HBSS, ACAS, Tanium, STIGs, RMF, Tenable
1/2023 – 3/2023 (40 Hours / week)
IT Networking Operation - INS USMC SMIT-MCEN duties:
- Connecting, troubleshooting, and configurating Cisco Switches.
- Migrating, troubleshooting CISCO Network devices.
- Configurations of VLANs, switch profiles.
- Monitoring network status, maintain Network connectivity uptime.
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5/2022 – 1/2023 (40 Hours / week)
IT End User Support – CSC USMC SMIT-MCEN duties
- Perform End User Support for Enterprise Level IT Department
- Conduct troubleshooting, profile repair, reimaging laptop computers, tablets, PoS systems, and Mobile Devices
- Installing and configuring Cisco Telephone.
- Routing and troubleshooting network.
- Process knowledge of resetting and reimaging enterprise level laptop, tablet, and android devices
- Processing Advance cybersecurity knowledges, and conduct actions in order to prevent information leakages.
9/2021 – 5/2022
IT Specialist Technician, GEOVISION (50 Hours / week)
- Led the performance of a team to install IP Camera Surveillance System, including backend system and various cameras.
- Conducted periodic maintenance, updates, and replacement on existing IP Camera System.
- Extensive knowledge with Networking and dealing with different Network Companies.
- Process skillful knowledge of installing Network cables in different commercial buildings and enterprise hotels such as Sheraton, Marriot, Hilton
- Knowledge of Modern and old Camera Management Programs including AI License Plate Recognition System
Maintenance Technician, U.S.NAVY 9/2019 – 9/2021
• Led the performance of a maintenance personnel team on crucial equipment and stations scoring an average of 98% on weekly maintenance assessments.
• Conducted periodic maintenance and repairs on vital damage control equipment that prevented accidents, hazards, bodily injuries, and maintained watertight integrity of the ship’s structure.
• Piloted a cruise sized vessel through outbound and inbound transits, that produced a record drive track which was then used as a baseline for future reference and guidance.
• As Master Helman, held highly responsible role that demonstrated remarkable capability in steering operations that required accurate, timely executions and cooperation.
• Presented weekly procedural briefings and debriefings to large audiences of executives that focused on objective procedures, and potential mishaps/risks due to environmental conditions.
• Trained and mentored qualifying new personnel and Master Helman resulting in the mastery of learning objectives and certification which boosted team’s confidence. Job performance was evaluated and rated highly by both Captains of the USS Portland. Held in high regard and was relied on by department officials for mission readiness assessment and crucial ship operation. THANH LONG MARKET (40 Hours / week) 9/2016 – 9/2018 IT Support Specialist
● Performed weekly computer maintenance and troubleshoot on Point of Sale stations, scanners, printers, and surveillance camera systems that ensured smooth business operations.
● Ran diagnosis and troubleshooting on wired and wireless network and maintain CCTV cameras.
● Conducted repair and replacement on computer hardware, scanners, printers, and software (recovery, imaging, restore computer OS).
● Devised regular scheduled maintenance and proposed improvements that prevented future accidents.
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Saved the market from potential $40K repair and replacement cost of technology gadgets and electronics. Bristol Optometry
Contact: 714-***-****
Okay to contact supervisor: Yes.
• Performed daily duties and general customer service.
• Serviced and provided information and advice to customers delivered with attentiveness and customer satisfaction.
• Input customer data into computer with accurate keyboarding. The performance outcome contributed to clients’ increased understanding of different eye diseases and remedies. EDUCATION:
Current pursuit of Bachelor of Cyber Security
at
CIAT – California Institute of Art & Technology
Bachelor of Information Technology (Website Design/Programming),RMIT – Royal Melbourne Institute of Technology
Melbourne, Australia
GPA: 3.6
Date Completed 03/2009
Sandringham College (10,11,12 grades), Melbourne, Australia 2004 High School Diploma
PROFESSIONAL TRAINING EDUCATION/ CERTIFICATIONS:
Comptia A+
Comptia Network +
Comptia Sec+
Comptia CASP+
ISC2 CISSP
AZ-900
MS-900
LANGUAGE SKILLS:
Language: Vietnam Spoken: Advanced Written: Advanced Read: Advanced Language: English Spoken: High Average Written: Advanced Read: Advanced
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