Accounts Payable Receivable
Resume:
Quiona Holmes
Accounts Payable/ Receivable Specialist
Professional Summary
Experienced Accounts Receivable Specialist with a strong background in account reconciliation and invoice collections. Known for effectively addressing delinquent payments with tact and diplomacy, resulting in successful management of delinquent accounts and collections. A superb communicator who excels in resolving financial discrepancies and ensuring timely payment processing. Demonstrated ability to streamline processes and improve overall efficiency within the accounts receivable department.
Work History
Acme - Accounts Payable Analyst
Maryland, United States
08/2024 - 01/2025
Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
Managed high-volume invoice processing efficiently, maintaining a consistent record of timely payments.
Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
Investigated inquiries relating to status of accounts.
Researched and resolved invoice and payment issues for internal employees and external vendors.
Identified opportunities and risks in accounts payable process to improve standard operating procedures.
Improved payment accuracy with meticulous invoice review and reconciliation efforts.
Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
Reduced outstanding accounts payable balances by diligently following up on overdue invoices and negotiating payment terms.
Achieved significant cost savings by identifying and reconciling billing discrepancies.
MCI USA - ACCOUNTS RECEIVABLE COORDINATOR
Towson, MD
02/2023 - 08/2024
Verified discrepancies and resolved clients' billing issues
Processed incoming payments in accordance with established financial policies.
Prepared bills receivable, invoices and bank deposits.
Posted customer payments by recording cash, checks and credit card transactions into Sales Force.
Updated aging reports based on daily audits.
Maintained records by imaging invoices, debits and credits.
Reconciled daily AR ledger and verified proper posting.
Completed Vendor Registration forms and sent to clients.
Sent emails to billing contacts for overdue payments.
Submitted invoices through portals such as Ariba, graphite connect, beeline, and paymode.
Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
Expedited payment collection with timely submission of invoices and proactive communication with clients.
Tilley Chemical Co., Inc - ACCOUNTS RECEIVABLE/ PAYABLE SPECIALIST
Middle River, MD
08/2022 - 01/2023
Prepare and send invoices
Contact clients for payment resolution; Negotiating Payment arrangements
Recording and reconciling payments; Resolving payment discrepancies
Rerouted checks to appropriate Lockbox's; AP Vouchers Inbound & Outbound
Audit and analyze inconsistencies and suggest different opportunities for improved financial performance.
Producing reports as required by management (A16 using Datacor)
Managing Credit Holds for customers who have exceeded their credit limit and have multiple outstanding invoices
Extending Credit to Clients; Reviewing and updating the current credit policy
Completing all ACH vendor forms and submitting back to requesting customer
Sending over W-9's & Bank letter when updating ACH vendor forms
Pull daily bank statement transactions to apply cash (ACH'S & WIRES)
Pull daily lockbox transactions to apply check payments
Update Cash Reconciliation file; -Apply proper G/L codes depending on who Miscellaneous cash came from
Data Entry; -General Ledger entry and maintenance in Datacor
Knowledge of trade credit terms; Knowledge of Cash conversion Cycle; -Check Runs
Advanced excel skills utilized to complete transactions such as (VLOOKUPS, Pivot tables, & Macros) upon request
Bookkeeping; Post business transactions; Process invoices; Kept record of all accounts payable
Pay strong attention to detail to prevent overpayment when cash is received
Ensure the accuracy of all financial documents for payment, auditing, and tax purposes
Made sure payments were made to vendors in a timely manner.
Maintained accurate customer/vendor files, ensuring all contact information, tax details, payment terms, and other relevant data was uptodate.
Accelerated resolution of disputed invoices/accounts through proactive engagement with involved parties and thorough investigation into root causes.
Improved cash flow for the company by diligently monitoring and expediting overdue payments from clients.
Audacious Inquiry - OPERATIONS & ACCOUNTS RECEIVABLE COORDINATOR
Catonsville, Maryland
10/2021 - 07/2022
Responsible for helping to support the Human Resource needs of over 1000 employees
Supervised the work of HR Personnel and provided guidance
Assist Hiring Manager's with new hire orientations and employee engagement, meetings, and trainings
Served as the point of contact for employment and relations and communicate with labor unions
Monitor adherence to internal policies and legal standards
Dealt with grievances and violations invoking disciplinary action when required
Anticipated & resolved litigation risks
Accounts Receivable, billing & Invoicing
Reported to People advisor's and HRBP's by analyzing data and using HR metrics.
Maintained accurate records of financial transactions, ensuring compliance with company policies and industry regulations.
Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
Expedited payment collection with timely submission of invoices and proactive communication with clients.
Contributed to the development of credit policies that minimized risk while supporting business growth objectives.
Facilitated timely account updates by promptly processing adjustments for credits, discounts, and writeoffs.
TEKsystems Global Services - ACCOUNTS RECEIVABLE SPECIALIST
Hanover, MD
09/2020 - 10/2021
Successfully manage accounts receivable portfolios for clients across multiple major accounts
Identify root cause of discrepancies by partnering with various departments across organization to streamline and improve current processes
Interpret complex contracts to resolve disputes of financial terms quickly and accurately among both external and internal customers
Conduct audits by utilizing multiple systems to detect possible missed revenue opportunities and develop practice procedures
Billing subject matter expert for a portfolio of major clients including Ford Motor, AARP, M&T Bank, Cigna, ATI physical Therapy, GE Power & Water and Sazerac
Successfully managing over $120 million in accounts receivable quarterly
Daily tasks such as invoicing, collections, PO tracking, and customer service, applying payments, reapplying payments, Bad debt write offs
Experience working with enterprise technology platforms, including Oracle PeopleSoft, SAP Ariba, SAP Fieldglass, On Base, etc.
Providing accurate reporting to internal and external stakeholders, enabling data-driven decision making
Auditing account-specific reports ensuring accurate client billing and invoicing
Building and maintaining strong professional relationships with clients and business partners
Implemented cross-department collaboration measures ensuring all client-driven requests are performed in accordance with defined service level agreements
Partnering with co-workers to identify, build, and implement process improvements on day-to-day tasks.
Conducted Account Reconciliation Reports; Managed all buckets from roll reports
Managed Invoice Tracker for entire team (Midwest region)
Completed large payments for customers utilizing Microsoft excels VLOOKUPS, Macros, and Pivot tables.
Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Followed up overdue payments and payment plans from clients to establish good cash flow.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
Aided in the reduction of bad debt write-offs through diligent monitoring of aging reports and proactive collections efforts.
Advanced Radiology - PATIENT SERVICE REPRESENTATIVE
Columbia, MD
01/2020 - 07/2021
Registration of Patients; Check Patients in for appointments
Insurance Verifying; Collect Copays and coinsurance deductibles.
Streamlined appointment scheduling for increased patient convenience and reduced wait times.
Managed patient registration process, confirming data accuracy and completeness.
Assisted patients in filling out check-in and payment paperwork.
Filed and maintained patient records in accordance with HIPAA regulations.
Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Entered patient demographic and insurance data into electronic medical record system.
Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
Under Armour - CUSTOMER SERVICE REPRESENTATIVE
Baltimore, MD
10/2018 - 01/2020
Communicate with Under Armour customers via phone, chat, email, and social media
Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service
Effectively build and maintain relationships through customer interaction
Maintain knowledge of products and sales techniques and assist with inquiries related to customer orders
Process global direct customer exchanges and work with customer service team to ensure timely processing.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
Analyzed customer service metrics to identify trends and develop strategies for improvement.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Participated in training programs to enhance product knowledge and customer service skills.
Developed feedback system for customers to share their service experience, leading to actionable improvements.
Under Armour - ADMINISTRATIVE ASSISTANT
Baltimore, MD
07/2018 - 10/2018
Greeted guests and teammates in a friendly and professional manner
Handled meeting scheduling and ensured meeting space availability and room capabilities
Operated office equipment and arranged repairs when there were equipment malfunctions
Provided continuous support and service to members and arranged outside transportation for guests
Answered phones, directed guests, and assisted on projects with the campus and events teams
Always displayed a strong level of customer service towards callers, guests, and team members.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Delta-T Group - RECRUITER / STAFFING COORDINATOR ASSISTANT
Columbia, MD
10/2017 - 05/2018
Attracted applicants through Indeed and LinkedIn and answered payroll questions
Scheduled interviews and sent interview information to applicants
Set up training for CPR and sent information regarding drug and PPD tests.
Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Coordinated schedules to arrange management interviews with applicants.
Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
Studied job descriptions and qualifications to determine applicant requirements.
Leveraged LinkedIn recruiter tool to broaden network connections and identify passive candidates.
Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Jaguar Land Rover of Annapolis - ADMINISTRATIVE ASSISTANT
Annapolis, MD
09/2017 - 10/2017
Recorded reports or damages to cars and coordinated appointments with mechanics
Set up customers with loaner cars and assisted with any questions or concerns
Coordinated calendars, operated office equipment and scheduled repairs
Provided excellent customer service to both staff and visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Prestige Home Solutions - HUMAN RESOURCES (HR) DIRECTOR
07/2017 - 10/2017
Led the growth & planning of the HR dept
Answered calls, provided information, and communicated with sales representatives
Collaborated with fellow department heads (VP& CEO)
Interviewing potential candidates and making recommendations
Acted as support for the company by devising strategies for performance evaluation, staffing, training, and development.
Match Marketing Group - MERCHANDISER RECRUITER
12/2016 - 05/2017
Developed and maintained strong working relationships with industry leaders
Communicated with area managers daily to ensure hiring needs were targeted to project requirements
Attracted applicants by placing job advertisements, contacting work centers, and using job sites
Determined applicant qualifications by interviewing applicants, analyzing responses, verifying references, and comparing qualifications to job requirements
Conducted orientation training and answered questions for newly hired employees
Hired in all 50 states and called applicants that had merchandising experience.
********@*****.***
Randallstown, MD 21133
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Skills
Microsoft Office
Payment processing
Account reconciliation
Vendor engagement
Accounts payable software
Invoice processing
MS Word
Pivot tables
Macros
VLOOKUPS
Excel
Microsoft Office
Education
01/2021
Cornell University
PHR: Professional Human Resources, Human Resources
12/2019
Ultimate Medical Academy
Tampa, FL
Associate of Science: Health and Human Services
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