Operations Manager E-Commerce
Resume:
Seth Thayres (He/Him/His)
****.*******@*******.*** linkedin.com/in/seth-thayres
Professional Summary
Dynamic and results-driven Retail and Operations Manager with extensive experience in leading teams, driving sales, and optimizing workflows in diverse settings, including grocery, prepared foods, and restaurant operations. Proven ability to enhance customer satisfaction, streamline processes, and deliver measurable results. Adept at managing teams of up to 50 members, negotiating cost-saving supplier contracts, and developing impactful training programs. Recognized for innovative problem-solving, leadership development, and dedication to achieving excellence in retail management. Seeking to leverage expertise in operations and leadership to contribute to the success of a forward-thinking organization.
Key Achievements
Led teams of up to 50 employees, fostering collaboration and maintaining high morale.
Achieved 100% year-over-year (YOY) growth in e-Commerce sales and reduced Bakery out-of-stock rates to below 5% at Albertsons Companies.
Reduced food costs by 5-7% through supplier negotiations at Portland Custom Food and authored the company’s first employee manual.
Enhanced customer satisfaction through process optimization and swift problem resolution.
Successfully implemented training programs, mentoring team members to grow professionally.
Professional Experience
Department Manager — Albertsons Companies
Clackamas, OR
August 2023 – January 2025
Directed operations for multiple departments, including e-Commerce and Bakery, ensuring optimal performance and profitability.
Supervised a team of 15 employees, providing guidance, motivation, and regular performance evaluations.
Managed hiring and training processes, creating a culture of collaboration and growth.
Designed and executed strategies to achieve 100% YOY sales growth in the e-Commerce department.
Optimized Bakery inventory processes, reducing out-of-stock rates to below 5%.
Delivered superior customer service, promptly addressing concerns and maintaining high satisfaction ratings.
Lead, Deli Department — New Seasons Market
Lake Oswego, OR
November 2022 – August 2023
Supervised daily operations in the Prepared Foods Deli, upholding the highest standards in food quality, safety, and presentation.
Led a team of 5-7 employees, promoting a productive and cohesive work environment.
Managed inventory and supply orders, ensuring optimal stock levels and minimizing waste.
Trained and mentored team members, fostering professional growth and adherence to company policies.
Ensured compliance with food safety regulations and maintained exceptional cleanliness standards.
Operations Manager — Portland Custom Food
Portland, OR
January 2019 – November 2022
Managed all operational aspects of a busy restaurant, including staffing, inventory control, and quality assurance.
Led a team of up to 50 employees, ensuring seamless coordination across three locations and multiple departments, and maintaining high morale.
Negotiated supplier contracts, achieving a 5-7% reduction in food costs and improving profitability.
Authored the company’s first employee manual, standardizing policies and enhancing onboarding efficiency.
Monitored key performance metrics to optimize operations and implement cost-saving measures.
Education
Bachelor of Science in Political Science — University of South Florida
Tampa, FL 2011 – 2014 GPA: 3.7
Retail Management Certificate — Portland Community College
Portland, OR 2023 – 2024
Skills
Team Leadership: Skilled in guiding and motivating diverse teams to achieve performance goals.
Customer Service Excellence: Experienced in delivering exceptional experiences and resolving concerns efficiently.
Inventory & Operations Management: Proficient in managing stock, streamlining workflows, and reducing waste.
Sales Optimization: Adept at analyzing sales data, setting targets, and driving revenue growth.
Employee Development: Focused on training, coaching, and fostering a culture of growth and collaboration.
Technical Proficiency: Experienced with retail management software, POS systems, and data analytics tools.
Certifications
Adult Education Mastery: Train the Trainer — Udemy
Leadership Development Series — Albertsons Companies
Hazard Analysis and Critical Control Point Certification — HACCP University
ServSafe Manager Certification — ServSafe
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