Customer Service Travel Agent
Resume:
VENGALA RAMANA
****.****@*****.***
Tirupati
PROFILE
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.Organized and detail-oriented with proactive and smart- working nature.
SKILLS
- Requirement Gathering & Analysis-Project PHP web design-Project construction
- Building control - Project Lifecycle Management -Travels and Tours project deal
- Costing & Budgeting -Quality Control
BEST AT
-Project Management -Project Planning -Team Handling -Team Communication
- Management Activities -Requirement Analysis -Requirement Gathering -Team Control
-Self-Driven -Task Management -Team Motivation -Conflict Resolution
-Problem solving -Public speaking
WORK EXPERIENCE
S.P.M.V Construction., TIRUPATI
Engineer
June 2016–August 2023
- Installed concrete foundations for new structures, including footings and slabs.
- Assisted in the assembly of scaffolding, ladders, and other equipment to ensure safe work conditions.
- Used laser measuring tools to calculate lengths, widths and heights.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi- skilled work.
Gerytrip Software Pvt Ltd., Bangalore
Junior webdesigen
November 2013–December 2015
- Developed software to automate routine processes and improve efficiency.
- Created user interfaces for web-based applications using HTML, CSS, and JavaScript.
- Developed PHP applications for web-based projects.
- Configured database connections with MySQL and PostgreSQL.
- Tested, debugged and maintained existing codebase using PHP. Awign india private limited., Tirupati
System Operate ELS Invigilator,
May 2024-Till today
- Ensured students abided by rules of the examination hall and practised correct exam conditions.
- Briefed candidates regarding rules to enforce no talking inside examination room and focus on exams.
- Supervised break times for candidates in lengthy exams, maintaining security and procedure.
- Trained adult learners in classes, workshops and via remote learning programs.
- Facilitated smooth start and conclusion of exams, timing each session accurately for fairness.
- Checked students issued with correct examination paper.
- Supported students with learning disabilities by scribing during exam.
- Monitored examination rooms to maintain integrity and prevent malpractice, upholding academic standards.
- Collaborated with IT team members on cross-functional projects to integrate network systems with other IT infrastructure.
- Responded to candidate queries regarding exam rules without compromising test integrity.
- Set up equipment, distributed examination documents and outlined procedures to prepare and provide instructions to students in venue. Roles and Responsibilities
ORGANIZING A PROJECT TEAM TO PERFORM WORK
Another major role has focused their team’s efforts on elaborate spreadsheets, long checklists, and whiteboards. Need to develop a plan that will support the team to reach their goal easily without hindering the performance. It is their duty to organize that team to show their full potential. A project manager will have to sometimes put on the duties of human resources like negotiating current employees’ job responsibilities, managing their times and achieving their commitment to the project, bids may be required and contracts will need to be reviewed and keeping everyone in check to make sure that the team’s moves along in accordance with the plan.
MONITOR PROGRESS
After the project has been started, I should be conscious to see how much is done and if it is being done as expected. The progress of the project is made during the middle stages of the project through multiple systems like status reports, meetings and informal updates. This responsibility will become easier if a proper management system is selected by the project managers.
MANAGING REPORTS AND NECESSARY DOCUMENTATION
Finally, when the project is completed on time and on a budget, the project manager has to then provide an appropriate documentation to present the final reports to clients and identify the areas where there is a need for future development. This is also a major responsibility of a project manager for project development. It has two main functions: To maintain a record of what has been done in the project and who have been involved in it. To ensure that the project satisfies all the project requirements EDUCATION
Bachelor of Technology
Specialization: Electrical and Electronics Engineering College: Siddharath Institute of Engineering and Technology Affiliated by: JNTU University
Batch year: 2006-2010
Date of Birth : 23/05/1988
LANGUAGES
English
Telugu
Hindi
AWARDS
Tennis Champion for 3rd prize
DECLARATION:
I hereby declare that the information furnished above is true to the best of my Knowledge Ramana.V
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