It Specialist Customer Service

*** ******* **, *****, ****** States, ***** • 972-***-**** • ******@*****.***

Carla Adell

IT Specialist

An IT Specialist with over 8 years of experience in demonstrating a strong foundation in communication skills, infectious disease management, and advanced proficiency in MS Access and Excel. Known for enhancing customer service through effective use of medical terminology and time management skills. Adept at leveraging extensive experience in environmental service leadership and special order processing to drive improvements in IT operations and customer satisfaction.

EMPLOYMENT HISTORY

Patient Transporter

Baylor Hospital, Plano, Texas — 2023 – Present

Accurately documented transportation activities and promptly reported any incidents or irregularities to the supervisor.

Followed strict infection control policies to prevent the spread of hospital-acquired infections Accurately documented transportation activities and promptly reported any incidents or irregularities to the supervisor

Logistic Operator

LC Transportation, Wiley, Texas — 2021 - Present

Optimize transportation routes to reduce time and costs while ensuring timely delivery of goods.

Optimize transportation routes and schedules to minimize costs and maximize efficiency for LC Transportation Implement dynamic tracking systems to provide real-time visibility of shipments to enhance customer

satisfaction and operational efficiency.

Implement tracking systems to monitor and analyze the performance of transportation routes and make data- driven decisions to further optimize efficiency for LC Transportation.

Analyze transportation data to identify trends and opportunities for improvement, such as identifying potential bottlenecks or inefficiencies in the logistics process, and recommending solutions to enhance overall operational performance for LC Transportation.

Environmental Service Team Lead

Children Medical Center, Dallas — Oct 2008 - Jan 2022

Implementing eco-friendly practices in the facility to ensure a safe and healthy environment for children

Implement and oversee environmentally-friendly cleaning practices to promote a safe and healthy environment for children

Developing and conducting training sessions on the latest cleaning techniques and technologies to enhance the effectiveness of the environmental service team in maintaining a sanitary and safe environment for children.

Developing and implementing a waste reduction and recycling program to minimize environmental impact and promote sustainability within the facility, aligning with the organization's commitment to providing a safe and healthy environment for children

Develop and implement innovative waste management strategies to ensure a safe and healthy environment for pediatric patients and staff members at Children Medical Center.

Special Order Purchase and Billing Clerk

CompUSA, Dallas — Aug 1994 - Aug 2008

•Developed and maintained strong relationships with vendors to ensure timely deliveries and competitive pricing

Identify cost-saving opportunities by analyzing vendor pricing trends and negotiating better terms to optimize purchasing efficiency and reduce expenses

Negotiate favorable payment terms with vendors to optimize cash flow and minimize financial risks for CompUSA.

Coordinate with the sales team to ensure accurate and timely processing of special orders, ensuring customer satisfaction and timely billing

Initiate regular communication with vendors to stay updated on market trends and potential new products, providing valuable insights to support strategic decision-making at CompUSA.

EDUCATION

Associates Degree Medical Billing and Coding

Anthem Group High Tech Institution — Sep 2005 - Jun 2007

SKILLS

Effective Time Management Customer Service

Communication Skills Infectious Disease Management and Control

Medical Terminology Knowledge MS Access and Excel

Task Optimization Cost Analysis

Cash Flow Optimization Special Order Processing

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