Customer Service Representative
Resume:
AL
Andrea Leon
Professional Summary
Life enrichment professional with proven ability to design and implement dynamic programs that foster community and individual growth. Known for strong focus on teamwork and achieving impactful results. Recognized for adaptability and reliability in meeting changing needs, with expertise in team leadership and activity coordination.
Energetic Life Enrichment Director coordinates well-attended events that draw in residents, family members and community leaders. Offering more than 20 years of scheduling activities in variety of areas that appeal to various personalities. Accomplished professional with outstanding collaboration and calendaring skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced with developing and executing comprehensive activity programs that enrich participants' lives. Utilizes creative strategies to engage diverse populations and enhance their daily experiences. Knowledge of team collaboration and effective event management ensures impactful and enjoyable activities.
As customer service professional, adept in fostering positive customer experiences. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction. Proven ability to foster strong residents relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement. Experienced with enhancing customer interactions to boost loyalty. Utilizes effective communication and problem-solving strategies to address Residents needs. Track record of maintaining high levels of customer satisfaction and achieving targets consistently. Work History
Ranson Ridge Assisted Living and Memory Care - Life Enrichment Director
Huntersville, NC
10/2018 - 05/2025
******.**.****@*****.***
Mooresville, NC 28115
Skills
● Event coordination
● Compliance management
● Resident assessment
● Team leadership
● Volunteer coordination
● Communication skills
● Program development
● Cognitive engagement
● Quality assurance
● Customer service
● Engaged listening
● Critical thinking
● Problem resolution
● Customer relations
● Effective collaboration and interaction
● Documentation
● Recruiting and hiring
● Issue resolution
● Activity coordination
● Monthly event calendars
Senior Carolinas Family Care Home - Activities Director Charlotte, NC
11/2016 - 09/2018
Clemmons United Methodist Preschool - Toddler Teacher/ Office Assistant
Clemmons, NC
08/2012 - 06/2015
Golden Living at Starmount Healthcare - Activities Director Greensboro, NC
10/2005 - 12/2007
Provide a full schedule of group and individual activities for residents of this 80 unit assisted living community
●
Supervise a memory care coordinator, assistant activities coordinator and volunteers
●
Complete admissions activity assessments, patient charting and resident care plans in compliance with State and Federal regulations
●
● Highly successful with resident participation and satisfaction rates Organize Resident Council to empower residents to be more involved with decisions affecting their lives
●
● Provides a monthly calendar and newsletter
Provided one-on-one programs and activities for residents unable to participate in group settings.
●
Collaborated closely with residents, using effective communication to better understand favorite activities.
●
Implemented dementia-focused trainings for staff to better understand and support residents experiencing cognitive decline.
●
Enhanced residents'' quality of life by implementing personalized and engaging activities programs.
●
Fostered an atmosphere that encouraged open dialogue among staff members, residents and their families to address any concerns or suggestions they might have related to the department.
●
Planned and managed a full range of activities for seniors residing in four family care homes
●
Responsible for admissions activity assessments, charting and monthly activity calendars in compliance with State and Federal regulations
●
● Managed volunteer programs and entertainment events Prepared curriculum, conducted classroom activities, assisted teachers and substituted as needed
●
● Provided clerical and personnel services for the administrative office Responsible for planning and providing activities to residents of this 120 bed skilled nursing facility
●
Completed admissions activity assessments and patient charting in compliance with State and Federal regulations
●
● Prepared care plans and participated in care plan meetings
● Supervised activities assistants and organized volunteer programs
● Plan and execute activity research
● Programming implementation
● Teamwork and collaboration
● Attention to detail
● Problem-solving abilities
● Excellent communication
● Organizational skills
● Interpersonal skills
● Public relations
● Relationship building
● Adaptability and flexibility
● Decision-making
● Task prioritization
● Coaching and mentoring
● Hospitality management
● Professionalism
● Staff training
● Event planning
● Social media management
● Event promotion
● Budget management
● Marketing strategy
● Public speaking
Education
Guilford Technical Community College
Jamestown, NC
Certified Activities Director (ADC)
● Certified Dementia Practitioner (CDP)
Activity Professionals Education
Program (NCCAP) Course 1 and
Course 2
●
Organize Resident Council to empower residents to be more involved with decisions affecting their lives
● Numerous continuing education
classes throughout the past 20 years
that have contributed to enriching the
lives of seniors and their families.
●
Certifications
National Certification Council for Activity
Professionals.
National Council of Certified Dementia
Practitioners.
Contact this candidate