Customer Service Data Entry
Resume:
VANESSA BOLANOS
Orlando, FL *****
**********@******.***
Professional Summary
Objective: To secure a position in a reputable organization where I can expand my learnings, Knowledge, and skills. While making significant contributions to the success of the company. Willing to relocate to: Orlando, FL - Kissimmee, FL Work Experience
Bilingual Customer Service Representative
Globe Life-Waco, TX
December 2025 to Present
Answered inbound calls for customer wanting to make payment requesting information regarding their life insurance account.
Remote Customer Service Representative
Kapitus Servicing-New York, NY
July 2022 to September 2024
Answered Inbound calls in English and Spanish to merchant inquiring about their business loan, received and replied to numerous email inquiries from merchants and team members requesting specific documentation for borrowers, worked with weekly task, sent out Payoff Letters, Merchant statements, UCC lien terminations, assisted Merchants with Hardship assistance getting borrowers modifications and deferment, maintained great call volume met all quality assurance requirements on every call, all emails were professionally replied to in a timely fashion.
• Data entry
• Advanced Computer experience
• IVR
• ZenDesk
• Slack
• Salesforce
• Emails utilizing Outlook
• NICE call system
• Translation
• Problem solving
Remote Customer Service Rep 2
TTEC-Orlando, FL
August 2020 to June 2022
As an Inbounds customer service agent in a high call volume call center, I assisted applicants applying for health care insurance from the marketplace as well as state medicade. Assisted with full application data entry, Reported any changes like income and personal demographics. Worked with several programs including Teams, Outlook email Cisco Finesse as well as translated application and legal scripts programs in English and Spanish.
• Microsoft Outlook email
• Advanced Computer Skills
• Quality Assurance
• Problem solving
• Team player
• IVR
• Data entry
• Teams
Sales Rep
HILTON, GRAND VACATION-Orlando, FL
June 2017 to June 2020
Placed outbound calls to Hilton Honor members and previous Hilton guests and offered a highly discounted vacation package in exchange for a Time Share tour. As a team and individual goals daily weekly monthly and quarterly goals. Pitched package from front to closing the sale also assisted other teammates and new hires with closing sales. Utilized a predictive dialer and Hilton data entry programs. Student Loan Advisor
AMERHELP-Orlando, FL
July 2010 to January 2014
Answered inbound calls for students inquiring about student loan forgiveness' programs as well as income driven repayment program options. Gathered personal demographics income and financial information from customers Goals and metrics needed to be met weekly and monthly. Overall customer service and sales
Education
AA in Criminal Justice
Keiser University
May 2006 to May 2008
Skills
• Microsoft Outlook (10+ years)
• Bilingual English & Spanish
Certifications and Licenses
Driver's License
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