Customer Service Team Members
Resume:
mariama jammeh
Marietta, GA *****
********@******.***
Work Experience
Shift Leader
Walgreens-Marietta, GA
January 2025 to Present
• Delivered excellent front-line customer service in a fast-paced retail environment, ensuring a positive experience for all guests
• Handled confidential customer interactions with professionalism and discretion, aligning with HIPAA- like standards in a pharmacy setting
• Managed scheduling, shift transitions, and team coordination to ensure seamless operations and service coverage
• Trained and mentored new team members on customer service protocols, communication standards, and system navigation
• Resolved customer issues calmly and efficiently, demonstrating strong interpersonal and conflict- resolution skills
• Operated multi-line phone systems, directed inquiries appropriately, and maintained accurate records of customer interactions
• Performed administrative tasks such as organizing files, managing inventory, and preparing shift reports
• Balanced and secured daily cash deposits and maintained compliance with company procedures and policies
Cashier
Wingstop-Marietta, GA
July 2024 to Present
taking customers orders
help pack food
prep food
Babysitter
self employeed-Marietta, GA
May 2021 to Present
• take care of the children
• find fun activities for everyone to enjoy
• help the kids with their homework
• cook/clean (based on family)
Door Corp
Waffle House-Marietta, GA
March 2024 to June 2024
greet guest
seat guest
wipe off tables
Cook/Prep
Pizza Hut-Marietta, GA
March 2024 to May 2024
• Followed recipes and portion control guidelines to consistently deliver delicious meals
• Maintained a clean and organized work area, adhering to sanitation regulations
• Collaborated with kitchen staff to coordinate meal preparation and ensure timely service
• Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
• Assisted in the coordination and organization of kitchen operations to ensure efficient workflow
• Prepared and cooked a variety of food items according to recipes, quality standards, presentation standards, and food preparation checklist
• Followed proper food handling procedures to minimize waste and maintain freshness Cashier
Walmart-Marietta, GA
June 2023 to December 2023
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Education
12th grade
Wheeler High School - Marietta, GA
August 2021 to December 2024
Skills
• Childcare
• Customer service
• Basic math
• Host/Hostess
• Food Preparation
• Sales
• Stocking
• Food Safety
• Retail math
• Babysitting
• Communication skills
• Nannying
• Product demos
• Phone etiquette
• Cash Handling
• Retail sales
• Cashiering
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