Human Resources Employee Relations
Resume:
JACQUELINE VALLEJO
*****************@*****.***
Cell: 480-***-****
Chandler, AZ 85226
SUMMARY
Passionate in Human Resources. Extensive knowledge within Human Resources; feel most qualified to provide 20 years of acquired experience, abilities, and knowledge within hospitality, pharmaceutical, sales, semiconductor, and other industries.
Built Human Resources Department from Scratch.
Managed Employee Relations, Benefits, Coach and Counseling, Investigations, FMLA, LOA, EEO, New Hire Process and onboarding. SHRM knowledgeable, Bilingual English/Spanish 100/100. Built HR Department from scratch.
PROFESSIONAL EXPERIENCE
Valala Energy LLC, Chandler, AZ
Solar Sales
Human Resources Manager and Office Manager 02/20/2023 to Present
• Recruitment and Hiring:
• Posting job openings, screening candidates, conducting interviews, and making hiring decisions.
• Onboarding:
• Developing and implementing new employee orientation programs.
• Benefits Administration:
• Managing employee benefits plans, including health insurance, retirement plans, and time off.
• Performance Management:
• Conducting performance reviews, setting goals, and providing feedback to employees.
• Employee Relations:
• Addressing employee concerns, mediating disputes, and maintaining positive employee morale.
• Compliance:
• Ensuring adherence to employment laws and regulations regarding payroll, discrimination, and workplace safety.
• Training and Development:
• Identifying training needs and coordinating training programs for employees Office Manager:
• Office Operations: Managing daily office tasks like scheduling meetings, managing calendars, coordinating travel arrangements, and handling incoming mail.
• Facility Management: Overseeing office maintenance, repairs, and supplies inventory
• Reception Area: Greeting visitors, answering phone calls, and directing inquiries
• Administrative Support: Providing administrative assistance to staff, including document preparation, filing, and data entry
• Budget Management: Tracking office expenses and managing budgets for office supplies and services.
Pentagon Technologies LLC
HR Representative 08/23/2021 to 02/03/2023 (laid off due to Intel contracts cancelations Business Partners with Intel, Microchip, Facebook- Improving Fab Productivity Pentagon Technologies LLC. is a global company with 900+ employees and operations in over ten countries.
Pentagon is a leader in providing mission-critical semiconductor parts cleaning and support services, on- site fab construction protocol and certification services and surface particle contamination detection services and products.
• In charge of SICK/COVID line attendance and compliance
• Recruiting for all TGS sites (Az, NM, OR and CA)
• Employee Relations for all TGS (AZ, NM, OR and CA)
• Benefits
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Allay Pharmaceuticals, Miami FL
Dedicated to the production of vital medicine.
HR Generalist & Public Relations Officer 10/01/2018 to 10/30/2020 (laid off due to COVID-19)
• Created HR Department from scratch. Created Employee Handbook, Coach and Counseling Procedures, Annual reviews, Benefits, implemented personnel policies and procedures, initial Payroll process. Started when the company had 10 employees and enjoyed seeing the company growing and adding more employees as needed, within the 2 years, we reached 40 employees. Responsible for the overall administration, coordination, and evaluation of the human resources function.
• Develop and administer various human resources plans and procedures for all company personnel.
• Plan, organize and control all activities of the department. Participates in developing Implemented and annually updates the compensation program; creates job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyze compensation; monitors the performance evaluation program and revise, as necessary.
• Develop, recommend, and implement personnel policies and procedures; prepare and maintain handbook on policies and procedures; perform benefits administration to include claims resolution, approving invoices for payment, annual re-evaluation of policies for cost- effectiveness, information activities program and cash flow.
• Develop and maintain affirmative action program; file EEO-1 annually; maintain other records, reports, and logs to conform to EEO regulations.
• Conduct recruitment effort for all exempt, nonexempt and temporary workers; write and places advertisements; work with supervisors to screen and interview candidates; conduct reference checking; extend job offers; conduct new-employee orientations; monitor career- path program and employee relations counseling; conducts exit interviews.
• Establish and maintain department records and reports. Participated in administrative staff meetings and attended other meetings, such as seminars. Maintain organizational charts and employee directory.
• Evaluate reports, decisions, and results of department initiatives in relation to established goals. Recommend innovative approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
• Ensure compliance with all federal, state, and local employment laws.
• Process Payroll
• Administer health and welfare plans, including enrollments, changes, and terminations. Process required documents through payroll and insurance providers to ensure accurate record-keeping and proper deductions.
• Coach and Counseling Program: conducting investigations to help employees understand the procedures and be able to grow within the company.
• Complete Forms I-9 verifies I-9 documentation and maintains I-9 files. Submit online investigation requests and assist with new-employee background checks.
• Reconcile benefits statements.
• Conduct Payroll and Benefits Audits or other HR programs and recommend corrective action.
• Assisted with processing of terminations.
• Assisted with the preparation of the performance review process.
• Assisted with recruitment and interview process. Track status of candidates in HRIS and respond with follow-up letters at the end of the recruiting process.
• Filed documents into appropriate employee files.
• Assisted in preparing correspondence as requested.
• Employee Relations: organized birthday and anniversary parties.
• Implemented a Thank you Card Program, to teach employees to appreciate each other’s job.
• Create, edit, and write “Allaynews”, as the Company newsletter. English and Spanish. DESERT MOUNTAIN GOLF CLUB, Scottsdale, AZ
HR Support Specialist: 03/16 – 2/17
• Participated in department goals, objectives, and systems.
• Participated in the Benefits enrollment period for 750 employees. Audited monthly,
• Pre-screen applicants for the open positions, Input new hires information into ADP company files and payroll.
• Helped distributing paychecks every Friday.
• Managed uniform program for 350 Agronomy employees in a weekly basis and processing the invoices.
• Coordinated boots program for 350 Agronomy employees in a daily basis and processing the invoices.
• Processed all different kinds of HR office invoices such us:
• Employee background checks, Drug Screening, e-Go tag, Language Line, Business cards, First Aid Supplies.
• Participated in conducting Welcome Aboard for Spanish speaking employees, producing special Welcome Aboard labels and certificates.
• Maintained H.R. outlook calendar and notes scheduled interviews and visits on H.R. Welcome Board.
• Helped and monitored usage of Language Line to assist non-English/Spanish speaking employees.
• Ordered business cards for the entire company as needed.
• Communicated employee speeding violations with managers.
• Managed garnishments, first/last paychecks, and direct deposit changes.
• Monitored and updated expired I-9 credentials.
• Created and distributed name tags for all front of house employees.
• Designed, typed, edited, and translated from English to Spanish weekly newsletter, named The Mountain Top, electronic and physical distribution to all employees.
• Created Birthdays and Anniversaries Cards and Letters for the employees in a monthly basis.
• Managed, buy and distribute the Thank You Cards and Gift Cards, according to the Company Programs, such us Birthdays, Anniversaries, Peak Performers, Peak of Excellence, Superior Service Story, Manager of the Week, Newborn, Just Married, Thank You for Integrity, Spirit to Serve, Teamwork themes and Clubbing. $50,000 value program. URBAYN, Hilton Village, Scottsdale, AZ
Retail Assistant Manager: 02/14 – 5/15
• High-end, unique gifts where I provide services to clientele as well as day-to-day operations of the store, including merchandising, product tagging, selection and ordering of products. PIGALLE GALERIE, NATIONALNEW S.A., Quito, Ecuador
European Vintage Gallery
Store Manager: 10/09 – 12/13
• Dedicated to selling European /restored/vintage/ contemporary furniture and unique decoration pieces. All day-to-day operations, scheduling, payroll, sales charts, design of marketing strategies, and in-store special events.
• Inventory control, shipment of furniture to two different outlets of the company.
• Maintaining customers, loyalty by promoting sales, special events, and loyalty discounts. Designing, changing the decoration of the gallery as needed. Receiving new merchandise, updating inventory systems SAYCE, SOCIEDAD DE AUTORES Y COMPOSITORES DEL ECUADOR, Quito, Ecuador Public Relations & Communications Department Head, Temporary Position 4/09 – 10/09
• Promote and change a company’s image using all types of media to be at a competitive level and realize a revenue increase.
• Implement modern negotiation techniques in marketing and administration to complement and reinforce the organization’s operations at the internal and external level. AEROTICKET EXPRESS S.A., Quito Ecuador
Executive Assistant to the President, (Temporary position) 09/07 – 11/08 HILTON SCOTTSDALE RESORT & VILLAS, Scottsdale, AZ
Human Resources Manager 04/04 – 08/07
• Recruit, hire, screen and arrange for drug testing for all potential employees.
• Oversee benefit programs, paid time off, holidays, profit sharing, insurance plans, tuition reimbursement, LOA, and other benefits offered by the company for its 200 employees out of those around 70 are Spanish speaking.
• Complete requests for verification letters as needed.
• Create and design weekly newsletter (The Griffin’s Gazette). In the area of recruitment, attract, select, and retain a diverse hourly and management workforce.
• Oversee the hiring process for hourly associates and recruit and select management associates. Develop and use selection processes that identify the best candidates for open positions in a cost effective and efficient manner to meet the business needs of the operation.
• Organize, order, and maintain stock of uniforms for all the departments.
• Within Couch and counseling, diligently worked with the Director of HR, investigating, translating to Spanish or Vice versa to have the entire information and proceed with Couch and Counseling Program or ending on EE termination.
• Processed all different kind of HR office invoices such us:
• Employee background checks, Drug Screening, e-Go tag, Language Line, Business cards, First Aid Supplies.
• Participated in conducting Welcome Aboard for Spanish speaking employees, producing special Welcome Aboard labels and certificates.
• Maintained H.R. outlook calendar and notes scheduled interviews and visits on H.R. Welcome Board.
• Helped and monitored usage of Language Line to assist non-English/Spanish speaking employees.
• Ordered business cards for the entire company as needed.
• Communicated employee speeding violations with managers.
• Managed garnishments, first/last paychecks, and direct deposit changes.
• Monitored and updated expired I-9 credentials.
• Created and distributed name tags for all front of house employees.
• Within Employee Relations, designed, typed, edited, and translated from English to Spanish weekly newsletter, named The Mountain Top, electronic and physical distribution to all employees.
• Created Birthdays and Anniversaries Cards and Letters for the employees in a monthly basis.
• Managed, buy and distribute the Thank You Cards and Gift Cards, according to the Company Programs, such us Birthdays, Anniversaries, Peak Performers, Peak of Excellence, Superior Service Story, Manager of the Week, Newborn, Just Married, Thank You for Integrity, Spirit to Serve, Teamwork themes and Clubbing. $50,000 value program. MARRIOTT MOUNTAIN SHADOWS RESORT, Scottsdale, AZ
Human Resources/Recruitment/Benefits Coordinator 01/03 – 4/04 MARIOTT CAMELBACK INN RESORT, Scottsdale, AZ
Human Resources Assistant 01/02 – 12/03
First Aid Institute Certificate of Completion
MARRIOTT SUITES OLD TOWN, Scottsdale, AZ
Front Desk Agent 01/00 – 12/02
SAETA AIRLINES, Quito, Ecuador
Flight Attendant 03/93 - 03/92
ECUATORIANA AIRLINES, Quito, Ecuador
Flight Attendant 12/85 - 01/93
EDUCATION
GEORGE WASHING HIGH SCHOOL, Philadelphia, PA (exchange student) Graduated, with Diploma of Senior High School
FUNCACION COLEGIO AMERICANO DE QUITO, Quito, Ecuador Graduated, Bachelor’s Bilingual Executive Assistant and Social Sciences CERTIFICATES AND DIPLOMAS
BACHELOR’s DEGREE
LIBERAL ARTS
– Specialization in Social Science and Executive Bilingual Secretary BACHELOR’S Degree
BUSINESS MANAGEMENT
Certificate of Administration, Accounting, prices, and Marketing HILTON CORPORATION, Scottsdale, AZ
Graduated as AAA 4 Diamond Excellence Training Manager Certificate of Winner of “The Spirit of Success”
MARRIOTT INTERNATIONAL, Scottsdale, AZ
Diploma of Interviewer Skills and Personnel Management 101 Seminar ORGANIZATION BUSINESS MULTINATIONAL OBM, Quito, Ecuador GENERAL MOTORS DEL ECUADOR S.A.
Certificate - Sales Techniques Seminar
VOLKSWAGEN, AUDI, Quito, Ecuador
Certified - Sales Techniques Seminar
DELOITTE & TOUCHE
Certified “Supervision Skills” Seminar
ECUATORIANA DE AVIACIÓN, Quito, Ecuador
Certified - Flight Attendant. License for aircraft: Boeing 707- DC-10, and Airbus A310 Certified - Motivation to Tourism
Certified - Human Wellness
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