Production Manager Sous Chef

Demetria Pappas

LEAD BAKER FOH Operations

Chicago, IL · 224-***-**** · ************@*****.***

SUMMARY & OBJECTIVE

Dedicated baker and manager with 6+ years of experience in FOH and BOH operations.

Since being at the bakery for the past few years- I have learned so much and am now looking for a change. With a love of hospitality, I am eager to bring professionalism and a positive attitude to any workplace.

PROFESSIONAL EXPERIENCE

Bread Lead / Production Manager Publican Quality Breads

Chicago, IL, 6/10/23- current

●As bread lead I operate as the sous chef of the kitchen. I plan the function of the day for all the bakers.

●Manage high production workloads/high pressure situations.

●Manage many different projects at once and oversee them to all go smoothly.

●Make the schedule weekly for 8-10 people. Manage the full bakery daily, which is about 20 people or more.

●Answer questions from customers/wholesale accounts along with retail customers.

●Take orders for wholesale accounts and input them in excel.

●Use excel and other apps efficiently daily.

●Familiar with promotions done for the bakery and FOH ops of the bakery. (Toast, ordering, customer relations,etc)

●I fill in as barista and FOH worker often and talk with guests to solve their issues.

Bread Baker/ Pastry Cook Publican Quality Breads

Chicago, IL, 6/1/2021- till promotion

●Read recipes, then create and alter based on results.

●Mix breads, pastries, other baked goods.

●Shape, roll out, proof, and laminate pastries.

●Dig out doughs and lift heavily weighted objects often throughout shift.

●Bake and score bread

●Work as a team to move production of bread and pastry forward.

●Slice and pack bread/pastries, organize order of deliveries.

Culinary Apprentice Carnivale Restaurant Chicago, IL 10/2020 - 04/2021

●Work within restaurant kitchen team on the line, cooking for patrons

●Apprentice in baking in one-on-one sessions with head chef

●Stock and organize food items and other necessary supplies

●Perform prep work including cutting, chopping, mixing, and preparing sauces

●Maintain cleanliness by properly handling food and ensuring correct storage

●Clean and sanitize cooking and prepping surfaces

Barista / Shift Lead / Food Lead Foxtrot Market Chicago, IL 11/2020-6/2021

●Stock groceries and fifo

●Do inventory of products, having knowledge of them.

●Work as barista and make lattes, matchas, teas, smoothies, etc.

●Work as cafe lead and make sandwiches and other meal items. Help to train the team on food items and prepped food items.

●Open cafe daily timely

●Handle guest engagement

Shift Lead / Bartender / Server 9 Muses Bar And Grill Chicago, IL 06/2018 - 05/2020

●Greet customers and provide excellent customer service

●Teach new servers essential information including health-related rules, customer service guidelines, restaurant layout, table numbers, location of restrooms, fastest route to the kitchen, and menu knowledge

●Make suggestions based on patron preferences and allergies, and up-sell when appropriate

●Arrange table settings and keep tables sanitized and tidy at all times

●Deliver checks and collect payments

Line Cook Bop N Grill Chicago, IL 08/2017 - 04/2018

●Stock and organize food items and other necessary supplies

●Perform prep work including cutting, chopping, mixing, and preparing sauces

●Cook food items by grilling, frying, and sauteing among other cooking methods in accordance with chef recipes and standards.

SKILLS & ABILITIES

●Creating seasonal pastries and bread with variety and quality

●ServSafe Certified, CPR certified, BASSET Alcohol Server-Seller certified, Learn2serve training

●Mixing and baking breads, batters, doughs, creams, custards, ice-cream, and jams

●Assist with sourcing and placing all food and non-food orders

●Strong communicator with a positive and professional attitude

●Capable of multitasking while maintaining a high attention to detail

●Barista and Cafe experience

EDUCATION

Gourmet Chef - Certificate CASA - The Chef Apprentice School of the Arts Chicago, IL

Graduated 04/2021

Breadmaking Stage Publican Quality Breads Chicago, IL

Completed 01/2021

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