Demetria Pappas
LEAD BAKER FOH Operations
Chicago, IL · 224-***-**** · ************@*****.***
SUMMARY & OBJECTIVE
Dedicated baker and manager with 6+ years of experience in FOH and BOH operations.
Since being at the bakery for the past few years- I have learned so much and am now looking for a change. With a love of hospitality, I am eager to bring professionalism and a positive attitude to any workplace.
PROFESSIONAL EXPERIENCE
Bread Lead / Production Manager Publican Quality Breads
Chicago, IL, 6/10/23- current
●As bread lead I operate as the sous chef of the kitchen. I plan the function of the day for all the bakers.
●Manage high production workloads/high pressure situations.
●Manage many different projects at once and oversee them to all go smoothly.
●Make the schedule weekly for 8-10 people. Manage the full bakery daily, which is about 20 people or more.
●Answer questions from customers/wholesale accounts along with retail customers.
●Take orders for wholesale accounts and input them in excel.
●Use excel and other apps efficiently daily.
●Familiar with promotions done for the bakery and FOH ops of the bakery. (Toast, ordering, customer relations,etc)
●I fill in as barista and FOH worker often and talk with guests to solve their issues.
Bread Baker/ Pastry Cook Publican Quality Breads
Chicago, IL, 6/1/2021- till promotion
●Read recipes, then create and alter based on results.
●Mix breads, pastries, other baked goods.
●Shape, roll out, proof, and laminate pastries.
●Dig out doughs and lift heavily weighted objects often throughout shift.
●Bake and score bread
●Work as a team to move production of bread and pastry forward.
●Slice and pack bread/pastries, organize order of deliveries.
Culinary Apprentice Carnivale Restaurant Chicago, IL 10/2020 - 04/2021
●Work within restaurant kitchen team on the line, cooking for patrons
●Apprentice in baking in one-on-one sessions with head chef
●Stock and organize food items and other necessary supplies
●Perform prep work including cutting, chopping, mixing, and preparing sauces
●Maintain cleanliness by properly handling food and ensuring correct storage
●Clean and sanitize cooking and prepping surfaces
Barista / Shift Lead / Food Lead Foxtrot Market Chicago, IL 11/2020-6/2021
●Stock groceries and fifo
●Do inventory of products, having knowledge of them.
●Work as barista and make lattes, matchas, teas, smoothies, etc.
●Work as cafe lead and make sandwiches and other meal items. Help to train the team on food items and prepped food items.
●Open cafe daily timely
●Handle guest engagement
Shift Lead / Bartender / Server 9 Muses Bar And Grill Chicago, IL 06/2018 - 05/2020
●Greet customers and provide excellent customer service
●Teach new servers essential information including health-related rules, customer service guidelines, restaurant layout, table numbers, location of restrooms, fastest route to the kitchen, and menu knowledge
●Make suggestions based on patron preferences and allergies, and up-sell when appropriate
●Arrange table settings and keep tables sanitized and tidy at all times
●Deliver checks and collect payments
Line Cook Bop N Grill Chicago, IL 08/2017 - 04/2018
●Stock and organize food items and other necessary supplies
●Perform prep work including cutting, chopping, mixing, and preparing sauces
●Cook food items by grilling, frying, and sauteing among other cooking methods in accordance with chef recipes and standards.
SKILLS & ABILITIES
●Creating seasonal pastries and bread with variety and quality
●ServSafe Certified, CPR certified, BASSET Alcohol Server-Seller certified, Learn2serve training
●Mixing and baking breads, batters, doughs, creams, custards, ice-cream, and jams
●Assist with sourcing and placing all food and non-food orders
●Strong communicator with a positive and professional attitude
●Capable of multitasking while maintaining a high attention to detail
●Barista and Cafe experience
EDUCATION
Gourmet Chef - Certificate CASA - The Chef Apprentice School of the Arts Chicago, IL
Graduated 04/2021
Breadmaking Stage Publican Quality Breads Chicago, IL
Completed 01/2021