Customer Service Maintenance Worker

OCT **, **** • *** BROADWAY, BAYONNE, US, ***** •

**.*******.***********@*****.*** • 408-***-****

ANTONIO WILLIAMS

Behaviour Technician

PROFESSIONAL SUMMARY

Behavior Technician with 4 years of experience in customer service and communication, leveraging skills in hospitality and safety procedures to enhance client interactions. Proficient in account management and computer proficiency, demonstrating adaptability and multitasking in dynamic environments. Committed to fostering a supportive atmosphere and improving service delivery through teamwork and innovative problem-solving. EMPLOYMENT HISTORY

CREW MEMBER Oct 2023 - Present

Trader joes Somerville, MA

AMAZON SHOPPER Nov 2022 - Oct 2023

Whole Foods Market Cambridge, MA

DEDICATED EXPERT Aug 2021 - Oct 2022

T-Mobile Call Center Chattanooga, TN

FRONT DESK ASSOCIATE Feb 2021 - Aug 2021

Holiday Inn Suites Chattanooga, TN

LABORER Oct 2020 - Jan 2021

Heritage Construction Chattanooga, TN

• Responsible for various manual tasks such as unloading materials, preparing job site and fence installation

• Exhibited multitasking skills while adhering to safety procedures EDUCATION

HIGH SCHOOL DIPLOMA 2002 - 2006

Pinnacle Academy San Jose, CA

SKILLS

Customer Service (Experienced), Account Management (Experienced), Hospitality (Experienced), Communication (Experienced), Multitasking (Experienced), Safety Procedures (Experienced), Computer Proficiency(Experienced), Creativity (Expert), Collaboration (Experienced), Adaptability (Experienced). Assist customers with product inquiries, enhancing satisfaction and driving repeat business. Collaborate with team to maintain store organization, ensuring efficient operations. Manage inventory restocking, preventing shortages and optimizing availability. Assisted customers with online orders, ensuring timely and accurate delivery. Enhanced customer satisfaction by resolving issues efficiently. Utilized digital tools to streamline shopping processes. Collaborated with team to improve order fulfillment accuracy. Achieved high customer service ratings through effective communication. Assisted customers, boosting satisfaction and loyalty Analyzed data to enhance service and drive growth

Recommended devices, improving customer experience Managed accounts, ensuring efficient service

Enhanced customer retention with measurable results Managed guest check-ins and reservations, enhancing satisfaction through effective problem-solving. Resolved guest issues promptly, ensuring high satisfaction and positive feedback. Collaborated with team to streamline operations, improving guest service efficiency. Handled inquiries and requests, contributing to seamless guest experiences. Conflict Resolution (Experienced), Time Management (Experienced), Critical Thinking (Experienced), Emotional Intelligence (Experienced), Organizational Skills (Experienced), Problem Solving (Experienced).

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