Patient Care Medical Office

Hermineh Eskandari

Burbank CA, *****

Cell: 818-***-****

Email: **********@*****.***

Professional Summary

Multilingual and detail-oriented Administrative and Medical Office Professional with over 2 years of experience in healthcare coordination, customer service, and financial administration. Proven ability to streamline office operations, support patient care, and manage referral systems in high-paced environments. Skilled communicator with a strong background in cross-cultural relations and fluent in English, Farsi, and Armenian.

Key Accomplishments

Boosted Persian-speaking patient engagement by 50% through culturally aware communication.

Built trusted client relationships by introducing innovative remote shopping strategies for overseas.

Developed expertise in merchant services, evaluating financial statements and managing residuals.

Ensured compliance and efficiency in patient referrals and documentation workflows. Work Experience

Shiraz Medical Group - 16952 Ventura Blvd. Encino, CA, 91316 Medical Office Liaison (May 2023 – May 2025)

- Coordinate patient appointments and maintain accurate medical records.

-.Liaise between patients, providers, and insurers to facilitate timely referrals

- Promoted team awareness on medication refills, procedures, insurance eligibility and verification.

- Processed diagnostic and procedure coding for medical services for routine referrals. Southern California Medical Center - 14550 Haynes st. Van Nuys,CA 91411 Patient Care Coordinator -CPR Certified - (February 2021 - May 2023)

- Established medical demographics, managed patient intake and maintained sensitive documentation.

- Prioritized high-urgency referrals and executed as lead contact for Farsi-speaking patients.

- Supervised and ensured HIPAA compliance in record keeping and communication. O3 Merchant Services - 400 Glendale Ave. Glendale, CA 91205 Merchant Service and Portfolio Assistant (October 2017 - January 2021)

- Processed merchant applications, assessed credit eligibility, while formulated charts and payments.

- Supervised deadlines and compiled weekly financial reports.

- Calculated and distributed commission-based residuals for sales agents.

- Generated monthly residual reports for merchant portfolios and advised management on credit card machine recommendations based on transaction analysis and vendor profitability. Hyepost USA Corp. - 124 N Brand Blvd, Glendale, CA 91203 Administrative Specialist (June 2015 - August 2017) Compiled goods information into promotional and built interactive rapport locally and overseas. Skills, Certificates

- Software Proficiency: Windows, Word, Excel, PowerPoint, EMR (Praxis, NextGen, AdvancedMD)

- Business Writing Certificate from Britain Canning International Training.

- Quick Books Certificate from Los Angeles City College Languages and Education: English, Farsi, Armenian

BA in English Translation. Azad University, Tehran. (4 years). Evaluated and accredited in the USA.

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