Human Resources Employee Relations
Resume:
Adeniyi Agoro
Windsor Mill, MD *****
*********@*****.***
Achieving business objectives through the alignment of human resource management strategy to the organization's strategic plans.
Work Experience
Cluster Director of Human Resources
Lagos Continental Hotel & Abuja Continental Hotel
November 2022 to Date
Developing and implementing HR strategies and initiatives to attract and retain talent. Overseeing all aspects of HR practices and processes, including but not limited to recruitment, perform criminal background checks, credit checks, and drug screenings for all new hires, onboarding, performance management, and employee relations. Creating an enabling environment for employee performance. Managing employee benefits administration, payroll, workers compensation, and contract negotiations. Implementing written policies, procedures, and standards of conduct. Analyzing required human resources data for effective decision making that support employee engagement, employee retention, performance management.
Giving direction and oversight in order to address and achieve solutions for people issues as it relates to employee relations, manpower / workforce planning, conflict / crisis management, compensation and benefits management, and other human capital related issues.
Partnering with departments and other stakeholders with a focus on constant communication and collaboration in order to achieve greater performance and business efficiency. Managing the Intern and Casual Worker pool for ease of recruitment into the entry level positions and the “understudy program” at supervisory and managerial levels to cater for succession management needs. In September, 2022, I led the team that acquired Sheraton Abuja, now Abuja Continental Hotel - a 600-room hotel located in Abuja, Nigeria. Handled negotiations with the Unions to achieve collective agreement that paved the way for the acquisition of Sheraton Abuja.
Managed Covid-19 staffing and compensation strategy without labor unions agitations. Championed the hiring process of over 300 employees to re-open Abuja Continental in November, 2022. Set-up a new HR structure at Abuja Continental Hotel. Developed a Staff benefit structure that increased employee engagement by 37% in the year 2023. Collaborated with the Owning Company to develop an automated performance management platforms for both properties - Lagos & Abuja Continental Hotels (LCPMS / ACPMS).
Responsible for the overall management of all human resource functions at the cluster level, etc. Director of Human Resources
Lagos Continental Hotel
January 2020 to November 2022
In 2020, I managed the transition from receivership to acquisition by the new business owners. Managed all the Labor Unions negotiations and collective bargaining on behalf of the new owners. In collaboration with the Owning Company, managed the Hotel workforce to achieve 80% retention during the Covid-19 lockdown.
Developed a performance management process that resulted in 98% employee satisfaction rate. Midwifed a culture shift from disruptive unionism to collective bargaining system. Worked with the leadership team to monitor and manage payroll cost, thereby achieving 10% savings on the personnel budget in 2021.
Maintained knowledge on external trends and issues that impacted the organization and identified their relevance/applicability to the Company, along with recommended actions to ensure compliance. Assisted the new Expatriate General Manager in the day to day running of the business and the property developmental projects under the new owners
Handled all the human resource management functions of the hotel, et Director of Human Resources
Intercontinental Hotel Group
July 2016 to January 2020.
Managed all Human Resource information with a high degree of sensitivity, confidentiality and integrity. Led and participated in cross-department Human Resources initiatives, projects, and/or functional operations as required. Initiated, created and delivered human resources policies, departmental procedures, employee handbooks, performance management communications and tools, and reports.
Partnered with others across the organization to create a positive work/culture through effective communications, policies and practices.
In 2016, saved N70 Million Cost To Company (CTC) from the recession induced retrenchment exercise without industrial unrest.
Staff benefit policy was introduced to boost employee morale and motivation after the 2016 retrenchment. In 2016, I introduced outsourcing and temporary employment strategy in non-essential business units of the Hotel to reduced payroll cost by N10 Million monthly.
Managed Hotel-wide restructuring with a view to redesign jobs for better employee compensation and benefits. Due to receivership, I ran the hotel business as the General Manager between January, 2018 and November, 2019. Successfully led the hotel through the receivership phase without shutdown and retrenchment. Met the loan repayment obligations of the hotel to the creditors during the receivership period. Performed all HR functions to support the hotel’s business operations: talent management, performance management, recruitment and employee resourcing, employee and industrial relations, compensation and benefits management, etc. Head, Human Resources & Administration
Cityflex Integrated Services Ltd
December 2012 to June 2016
Stayed abreast of the local labor law in order to provide guidance and support to teams and departments across the entire organization. Partnered with the legal team and outside counsel on the interpretation of local labor laws. Formulated and implemented the Company HR Strategy that reposition the Company for oil and gas logistics. Aligned the HR strategy of the Company in 2012 to its strategic objectives of becoming a leading integrated logistics services provider in the Nigerian Oil & gas sector and beyond. Provided strategic direction and framework for the revival of Bulk and Express Division that was about winding –up in 2012. Recruited Expatriates and other required manpower to fill strategic positions in the Company. Developed policies and procedures that enabled the Company meet-up with Oil & gas logistics operational requirements, etc. Group Head, Human Resources & Administration
Woksons International Ltd
November 2010 to December 2012
Centralized the Group compensation structure to achieve 14% monthly payroll reduction. Championed and facilitated collective bargaining process that helped resolved the disparity in pay structure of Expatriates and Local Nationals.
Employee satisfaction rate improved by 20% in my first year. Introduced performance management system across the group - the Group's profit increased by 30% in my second year, etc. Head, Human Resources & Admin.
Megavons (West Africa) Ltd
February 2009 to November 2010
Human Resources Coordinator
Supreme Management Training & Consultancy Services Limited June 2007 to January 2009
HR /Admin. Supervisor
May, 2006 – April, 2007
Federal Ministry of Defense
HR /Admin. Officer
May, 2004 – April, 2006
Federal Ministry of Defense
Admin Officer
Jan, 2001 - March, 2004
Dadaola Industries Ltd
Admin Assistant
April, 1997 – Dec, 2000
Dadaola Industries Ltd
Education
Master's Degree (MSc, Organizational Behavior) --- WES Evaluation Ref # 3016562) University of Lagos (UNILAG) – Lagos State, Nigeria. Master of Business Administration in Human Resource Management (WES Evaluation Ref # 3016562) Lagos State University - Lagos State, Nigeria.
Executive Master of Business Administration (Human Resource Management) Metropolitan School of Business & Management, UK
Bachelor's Degree in Industrial Relations & Personnel Management (2nd Class Upper Division) WES Evaluation Ref # 3016562)
Lagos State University - Lagos State, Nigeria.
Certifications and Licenses
Global Professional in Human Resources (GPHR) United States of America October 2019 to date
Senior Professional in Human Resources International (SPHRi) United States of America September 2015 to date
Professional In Human Resources International (PHRi) United States of America March 2015 to date
United States Institute of Peace (Conflict Analysis Course) United States of America June 2016 to date
Associate, Chartered Institute of Personnel Management of Nigeria May 2011 to date.
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