Administrative Assistant Customer Service

GENELL GOODSON

203-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Experienced Administrative Assistant with over ten years of experience in customer resolutions, telephone, email, and customer service.

Knowledge & Skills Areas

Proven experience in office management and administration

Excellent communication skills, both oral and written

Ability to multi-task, prioritize, and solve problems

Attention to detail and organizational skills

Knowledge of office systems, procedures, and equipment

PROFESSIONAL EXPERIENCE

CNA/Resident Care Assistant, Benchmark Senior Living/the Village at East Farms 01/2024-present

Primary focus is to provide nursing care to residents in a home-like environment.

Interact with residents & families on a daily basis.

Utilize customer service skills to be sure residents have an exceptional stay.

Assist with transfers using appropriate assistive devices, bathing, toileting, dressing & grooming.

PCA/Clerical Coordinator, St. Mary’s Hospital 06/2023-12/2023

Providing physical support and care for patients with daily activities, such as eating, bathing, dressing, and using the restroom.

Measuring and recording vital signs, food and liquid intake, and urinary output, and reporting any abnormalities or emergencies.

Building professional relationships with patients, family members, and team members.

Housekeeping Aide, ST. Mary’s Hospital 06/19–8/2023

Performs daily cleaning tasks in patient rooms, offices & clinical areas in accordance with procedures of hospital.

Pricing Flex Associate, Macy’s 04/19 – 06/19

Adjust sale signs and mark down items for sale prior to store opening.

Administrative Assistant, Silas Bronson Library 06/07 – 03/18

Calmly manage and resolve customer situations during checkout, including disorderly customers, and medical emergencies.

Audit customer receipts and items in bags to mitigate theft and unauthorized removal of library books that have not been scanned.

Maintained thorough knowledge of products, promotions, and holiday displays to provide customers with accurate responses.

Manage inbound calls and mail inquiries from customers to assist with overdue items, troubleshooting and escalations to senior management.

Escalated customer payment issues to Tier 2 support to achieve quickest resolution and minimize wait times. Follow all company standards regarding paperwork, cash management and loss prevention, and revenue.

Build a rapport with regular customers and maintain effective, professional relationships with other library employees.

Follow all company standards regarding paperwork, time management, cash management and loss prevention, and revenue.

Provides a safe working environment in accordance with OSHA standards and maintains a clean and organized accident-free work area.

Take pride in every aspect of work duties and perform it with energy and enthusiasm to create an enjoyable environment for customers.

EDUCATION

Crosby High School, Waterbury, CT 06/89

General Studies

High School Diploma

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