Technical Support Customer Service
Resume:
Tigre P. Gross
Fort Washington, MD *****
************@*******.***
Professional Summary
Dedicated IT professional with a strong background in technical support, customer service, and data management. Skilled in troubleshooting hardware and software issues, providing user training, and collaborating with IT teams to ensure smooth operations. Committed to delivering timely and professional support to system and computer users.
Education
Network Systems Administration
ITT Technical Institute, Owings Mills, MD
Certification
CompTIA A+
Clearance Level
Public Trust
Skills
• Windows 11
• Mac OS
• Hardware Troubleshooting
• Software Troubleshooting
• Operating System Installation
• Customer Service
• Technical Support
• Team Collaboration
• Communication
• Analytics
Professional Experience
IT Data Specialist
CACI International, Inc. 10/2022 - Present
• Provide support to the Department of Justice, including data conversion services, quality control, and database indexing.
• Perform comprehensive QA checks to ensure data accuracy and integrity.
• Export and extract data between vendor and Department of Justice databases.
• Collaborate with various teams to manage and process data. Technical Support Representative
Kelly Services 04/2022 - 10/2022
• Provided technical support for Apple, troubleshooting data backups, sharing, and synchronization issues.
• Diagnosed and resolved hardware, software, and connectivity issues.
• Assisted customers with Apple applications and resolved billing and fraud issues.
• Achieved a 90% customer satisfaction rate through effective problem-solving. Support Services Clerk
Elite Technical 11/2020 - 05/2021
• Supported PenFed Credit Union by fulfilling service requests and managing material shipments.
• Utilized UPS CompleteView tracking system for monitoring shipments.
• Ensured compliance with postal regulations for timely delivery. Mail Handler
United States Postal Service 2017 - 2019
• Operated computer systems to process service requests and provided training to team members.
• Resolved technical issues and provided excellent customer service.
• Monitored service requests using databases to ensure timely resolution. Cable Installer
TriWire Engineering 01/2017 - 06/2017
• Installed and repaired cable TV and high-speed data/digital services for residential and commercial customers.
• Performed various installation tasks and resolved customer technical issues. Customer Support Specialist
ZBest Worldwide 06/2016 - 01/2017
• Provided exceptional customer service and managed logistics for business and personal events.
• Developed positive client relationships through professional service. Fulfillment Associate
Amazon Inc. 11/2015 - 05/2016
• Ensured timely order fulfillment and quality assurance using Amazon’s Kiva robots.
• Maintained high standards for product inspection and shipment. Customer Service Agent
FedEx 10/2011 - 11/2015
• Tracked incoming and outgoing shipments using computer manifests.
• Provided customer service and quality assurance support for shipment processing.
Contact this candidate